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Business Information Technology > Quiz #1 > Flashcards

Quiz #1 Flashcards

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1
Q

Information Systems help Business Processes by helping to…

A

capture process data

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2
Q

True or False: E-commerce is a broader concept than e-business

A

False

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3
Q

Starbuck’s Barista is a virtual order taker, which allows you to order drinks using your Smartphone rather than talking to a human being. This is what type of digital transformation?

A

Process Transformation

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4
Q

Uber introduced a pay-for ride service that uses cars owned by individuals, rather than by a cab company. This is what type of digital transformation?

A

Business Model Transformation

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5
Q

You took all house sales in Westchester for the last 3 months and determined that median home price is $1.5 million. This is an example of ________

A

Knowledge

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6
Q

True or False: Effectiveness focuses on doing the things that matter.

A

True

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7
Q

_______ is an example of effectiveness.

A

increasing customer satisfaction

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8
Q

Output of a Business Process can be a ______ or a _____

A

product; service

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9
Q

In a business process, resources can be ____ or ____

A

people; equipment

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10
Q

True or False: An organization’s business processes can be a competitive advantage or disadvantage.

A

True

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11
Q

_________ is an example of efficiency.

A

Automating order entry

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12
Q

In a Process Flow Diagram (PFD) decision stages are denoted by what type of symbol ?

A

diamond

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13
Q

True or False: A Process level issue is easier to troubleshoot than an instance level issue

A

True

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14
Q

_________ are materials, services, and information that flow through and are transformed as a result of Business process activities

A

inputs

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15
Q

True or False: Customers of a business process can be either internal or external to the organization

A

True

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16
Q

Which of the following is not a computer based information system?
Transaction Processing System
Electronic Commerce System
Functional Area Information System
Correct Answer
Product Flow system
Office Automation Systems

A

Product Flow Systems

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17
Q

A Business Process consists of which of the following three
component?
Input, Data, Output
Data, People, Outcome
Data, Processing, Result
Input, Resource, Output

A

Input, resource, output

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18
Q

True or False: Efficiency focuses on high quality products.

A

False

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19
Q

What is a Swim Lane Diagram in a PFD ?

A

describes who was doing what in a process

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20
Q

Your company provides NesPresso coffee pods for employees. Every month, a different set of flavors are provided. Is this a business process?

A

False; business process must add value to the product or company

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21
Q

True or False: An instance level issue has widespread effect on Business Process performance.

A

False

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22
Q

True or False: The two fundamental metrics that organizations employ in assessing their processes are efficiency and effectiveness.

A

True

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23
Q

_________ are people and equipment that perform business process activities

A

Resources

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24
Q

Business Process Evaluations occur in two levels: ________level and ________level

A

process; instance

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25
_________ are the product or service created by the business process
outputs
26
Yes or No: Your company is moving Headquarters from LAX to Houston. A lot of logistics is involved. Is this a business process ?
False
27
Any type of Information System must contain these components (check all that apply). IT infrastructure ERP system Business Intelligence (BI) System Transaction Processing System (TPS)
IT infrastructure; Transaction Processing System
28
The internet makes customers _________ powerful; this is a _________ pressure.
more; market
29
The threat of new competitors will enter your market is _________ when entry is easy and _________ when there are significant barriers to entry.
high; low
30
The threat of new competitors will enter your market is high when entry is _________ and low when there are _________ barriers to entry
easy; significant
31
Buyer power is _________ when buyers have many choices from whom to buy and _________ when buyers have few choices
high; low
32
If there are many alternatives to an organization's products or services, then the threat of substitutes is _________; if there are few alternatives, then the threat is ______.
high; low
33
The threat from rivalry is _________ when there is intense competition among many firms in an industry and _________ when competition is not as intense.
high; low
34
_________ industries experience the greatest threat from substitutes.
Information-based
35
You live in a small town with only one large retailer. This means there is low ______.
buyer power
36
Your business manufactures motors. Based on prices and shipping, you only have one business as an option to buy bearings. This means there is high _________.
supplier power
37
The music and newspaper industries were hurt primarily by _________.
threat of substitutes
38
Car and technology companies are currently competing over who can offer the first self-driving car. This is an example of a(n) _________ strategy.
innovation
39
True or False: If there are only two competitors, rivalry will be low.
False
40
Supplier power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices.
few; many
41
If there are _________ alternatives to an organization's products or services, then the threat of substitutes is high; if there are _________ alternatives, then the threat is low.
many; few
42
Which of the following reduces buyer power?
loyalty programs
43
_________ are the costs, in money and time, imposed by a decision to buy elsewhere.
switching costs
44
Online advertising has caused newspapers to _________ subscription prices and _________ advertising rates.
increase; decrease
45
Today, if you want to operate a bank, you have to offer online banking - because most banks offer it. This is a(n) ________.
entry barrier
46
Primary activities _________ add value directly to the firm's products or services; support activities _________ add value directly to the firm's products or services.
do; do not
47
What are the two factors considered in Porter's matrix of generic strategies?
target market size and type of advantage
48
Porter's generic strategies are:
Cost leadership, differentiation, cost focus, focus differentiation
49
In Porter's Generic Strategies model, a focus strategy involves:
Selling to a narrow customer segment
50
True or False: Google offers its employees choice of a wide variety of foods, in-office Gym, shower, and even a place to take a quick nap. While these make employees happy, Google does not get any competitive advantage by providing these facilities
Falsel
51
Walmart enjoys what type of strategic advantages ? Check all that apply Differentiation Leadership Cost Focus Customer Focus Operational Effectiveness Innovation Cost Leadership
customer focus, operational effectiveness, cost leadership
52
Tesla's electric car division enjoys what type of strategic advantages ? Check all that apply Cost Focus Cost Leadership Differentiation Leadership Differentiation Focus Operational Effectiveness Innovation
new products, operational effectiveness, innovation
53
The NBA is using virtual reality to ________.
help remote fans feel the court-side experience
54
The NBA's use of virtual reality indicates they are using Porter's __________ strategy for competitive advantage.
innovation
55
_________ is an example of a support activity for most firms.
Product and technology development
56
_________ is an example of a primary activity for most firms.
operations
57
Which of the following has the strategy "I can sell at a lower price than you can"? a) Cost leader b) Customer oriented c) Differentiation d) Innovation e) Operational effectiveness
cost leader
58
Which of the following has the strategy "I can do the same thing more efficiently than you can"? cost leader customer oriented operational effectiveness differentiation innovation
operational effectiveness
59
You decide to integrate your supply chain to cut down production time. This is an example of a(n) _________ strategy
operational effectiveness
60
True or False: When you create a competitive strategy, you must plan your own moves and anticipate and counter your competitors' moves.
True
61
Both Primary and Support activities create value for which customers are willing to pay.
False
62
Ikea sales household items at an affordable cost. This Swedish company has 474 stores all over the world including 70 in North America and 273 in Europe. What generic strategy does Ikea use ?
Cost leadership
63
El Torito is a California based Mexican restaurant chain owned by Xperience Restaurant Group. Their website uses the tagline: "We know Mexican" El Torito also has very attractive Happy hour prices for drinks and bar food. What generic strategy does El Torito use ?
Differentiation Focus
64
ERP stands for
Enterprise Resource Planning
65
QuickBooks is a popular accounting tool that allows you to register sales, expenses, purchase orders, invoices, etc. It also allows you to produce Profit & Loss statement, Balance Sheet, Product-wise Sales report, and so on. Using only the above description, categorize what type of Information System QuickBooks offers. (Check all that apply) Transaction Processing System Management Information System Decision Support System Executive Support System
Transaction processing system; management information system
66
Reconciling Bank Accounts fall under which Functional Area of Information Systems (FAIS) ?
accounting
67
Updating website falls under which Functional Area of Information Systems (FAIS) ?
marketing
68
Installing anti-virus software for the organization falls under which Functional Area of Information Systems (FAIS) ?
MIS
69
Purchasing raw material for production falls under which Functional Area of Information Systems (FAIS) ?
Operations
70
Determining how much dividend should be offered to shareholders falls under which Functional Area of Information Systems (FAIS) ?
Financial
71
Inventory Control falls under what type of Information System ? (check all that apply) Transaction Processing System Manufacturing and Operations System Marketing System Operational Level System Management Level System Management Information System Decision Support System Strategic Level System
Manufacturing and operations system; management level system; management information system
72
Contract cost analysis falls under what type of Information System ? (check all that apply) Transaction Processing System Human Resources Information System Marketing Information System Operational Level System Management Level System Management Information System Accounting Information System Financial Information System Decision Support System
Human resources information system; management level system; management information system
73
Personnel Planning falls under what type of Information System ? (check all that apply) Transaction Processing System Human Resources Information System Strategic Level System Operational Level System Management Level System Management Information System Accounting Information System Financial Information System Decision Support System Executive Support System
Human resources information system; strategic level system; executive support system
74
Organizing cybersecurity training for new employees falls under which Functional Area of Information Systems (FAIS) ?
Human resources
75
Order processing is an example of ________________
Transaction Processing System
76
Order processing falls under which Functional Area of IS ?
Sales and marketing
77
Inventory Control is an example of ________________
Management Information System
78
Inventory Control falls under which Functional Area of IS ?
Management and Production
79
5 year sales trend forecast is handled by _____________
Executive Support System
80
True or False: Management Information Systems are primarily used by Mid-level managers
True
81
True or False: Decision Support Systems are primarily used by Mid-level managers
False
82
True or False: Executive Support System is a Management Level System
False
83
True or False: Annual Budgeting is process is part of Strategic Level System
False
84
Quality Assurance falls under which Functional Area of Information Systems (FAIS) ?
Operations
85
Vendor selection falls under which Functional Area of Information Systems (FAIS) ?
operations
86
Procurement processes does NOT involve _________.
sales
87
__________ is not involved in Fulfillment processes
purchasing

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