Quiz 1

Question 1

Diversity (narrow)

Answer 1

changes in demographic characteristics of the labor force and work organizations, particularly race, ethnicity, and sex

Question 2

Diversity (broad)

Answer 2

Also includes education level, geographic background, language, value system, etc

Question 3

Work Performance

Answer 3

how well people are doing their jobs

Question 4

Socialization

Answer 4

process of learning the culture, norms, procedures, and patterns of work behaviors

Question 5

Job Evaluation

Answer 5

a system for assigning worth to jobs; designed to produce an ordering of jobs that is linked to compensation

Question 6

Organizational Change and Development

Answer 6

processes and techniques that occur when leaders/consultants/ members of organizations attempt to improve internal relationships and accomplish important goals

Question 7

Workforce 2000 - 4 trends

Answer 7

1. the economy would grow
2. the manufacturing sector would shrink and service industries would increase
3. many of these new service jobs would require higher levels of skill
4. the labor force would slowly become larger and would include more older workers, more females, and relatively fewer whites

Question 8

Marketing Strategy

Answer 8

companies that are internally diverse will be more effective in understanding their diverse customer/client base and (probably) make fewer ethnicity related public relations blunders

Question 9

Resource Acquisition

Answer 9

talented minority applicants (and others) may be more likely to accept employment with a company seen as being diversity friendly

Question 10

Better Problem Solving

Answer 10

varied experience and knowledge of diverse employees should produce a wider range of information/alternatives and better critical analyses (group dynamics must be managed well for this to happen)

Question 11

More Creativity and Innovation

Answer 11

should follow from the wider range of information and experience, but only if group processes are managed so that innovative ideas can emerge and compete for adoption

Question 12

Great System Flexibility

Answer 12

an organization that is more diverse internally should be able to adapt more quickly to changed external conditions such as competition, changes in the economy or the labor market, or new laws or regulations

Question 13

Scholarly Models of Organizational Diversity

Answer 13

early models categorized organizations according to their approach to DEI (usually, categories differed in how diversity was conceptualized and dominant process by which newcomers changed); more complex models proposed a set of interacting processes that produced outcomes relevant to DEI

Question 14

Affirmative Action

Answer 14

assumes that women and ethnic minorities have been excluded from full participation in organizations because of prejudice and that such restrictions are not economically sound, moral, or good public policy; implies that some degree of coercion by laws and social norms is needed to effect change

Question 15

Valuing Differences

Answer 15

builds upon AA environment with activities to increase awareness of and respect for difference (could include diversity days highlighting food or culture of various ethnic group)

Question 16

Managing Diversity

Answer 16

asks what must be changed for the organization to work productively for everyone regardless of gender, ethnicity, or other bases of diversity; it requires systemic changes in fundamental procedures and policies, so this strategy takes more time, commitment, and expertise than the other two (AA + VD)

Question 17

Access - and - Legitimacy Paradigm

Answer 17

leaders work to increase diversity, thinking it will improve access and response to diverse customer bases, leading to better customer service and thus more business success; most likely when success depends on ability to respond to increased external diversity in potential employees or customers

Question 18

Learning- and- Effective Paradigm

Answer 18

promotes equal opportunity and fairness; it attends to those aspects that differentiate people in useful ways but goes beyond these paradigms by “internalizing differences among employees so that (the organization) learns and grows because of them”

Question 19

U.S. Census Bureau

Answer 19

the source of a wealth of information about residents of the US; it is part of the US Department of Commerce and collects data in multiple censuses and surveys

Question 20

U.S. Labor Force

Answer 20

consisting of the civilian population 16 years of age or older who are not institutionalized (in a medical or care facility or in prison) and are working or looking for work (does not include students, retirees, active duty military, or others not looking for work due to illness, disability, choice or because they are marginally attached)