Quiz 1 Flashcards

(32 cards)

1
Q

What are Physical Needs?

A

Positive social interaction, touch, and connection to others.

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2
Q

What are Relational Needs?

A

Essentials that we seek from others.

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3
Q

What are Identity Needs?

A

Shaping how we see ourselves

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4
Q

What are spiritual needs?

A

Principles/values, morals, meaning of life

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5
Q

What are instrumental needs?

A

How someone interacts with someone when they need something.

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6
Q

What is the linear model of communication?

A

We are always sending and receiving messages. All other sounds are noise.

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7
Q

What is Physical Noise?

A

Noise that is being created outside, such as construction

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8
Q

What is Psychological Noise?

A

Noise caused by thoughts or distractions that we have

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9
Q

What is Physiological Noise?

A

Noise that is created due to injury, sickness, lack of sleep, etc.

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10
Q

What are channels?

A

Factors that will cause someone to listen more or less

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11
Q

What are examples of channels?

A

Clothing, tone, appearance, gestures

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12
Q

When something is channel-rich, what does that mean?

A

It means that they are easier to pay attention to and to fully receive a message.

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13
Q

When something is channel-lean, what does that mean?

A

It means that they are harder to pay attention to and to fully receive a message.

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14
Q

How do personal biases impact channels?

A

Based on biases, you might be willing to listen to some people more than others.

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15
Q

How are words symbols?

A

People over the world read symbols to make a word or sentence. The same word in two places can mean two different things.

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16
Q

What is metacommunication?

A

It is not what you said, it is how you said it.

17
Q

Relational Dimension

A

Interpreting something based on a relationship.

18
Q

Communication can be both

A

Intentional and Unintentional

19
Q

What is intrapersonal communication?

A

How you talk to yourself

20
Q

What is interpersonal communication?

A

How you communicate with one to two people

21
Q

What are explicit rules?

A

Boundaries about what you should or should not say

22
Q

What are implicit rules?

A

Being able to determine what to or not to say based on a circumstance.

23
Q

Characteristics of a Competent Communicator

A

Appropriate, effective, self-aware, adaptable, empathetic, ethical

24
Q

What is listening?

A

Active process of making yourself engaged to someone speaking

25
What is misunderstanding of communication?
When someone misinterprets intent or tone.
26
Is listening a learned skill?
Yes
27
HURIER model
Hearing Understanding Remembering Interpreting Evaluating Responding
28
Barriers of listening
Noise, psuedolistening, selective attention, information overload, daydreaming, thinking of rebuttal, closed mind, interrupting.
29
What does close-minded mean?
You should agree with me mindset
30
Do men or women tend to be louder?
Men, because of hormones
31
How to improve listening skills
Phrasing, Evaluate credibility, being a skeptic, non-judgement, supportive
32