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Quiz 1 Flashcards

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1
Q

What is the term of Management?

A

The process of reaching organizational goals by working with and through other organizational resources.

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2
Q

What are the common elements of management?

A

Goals and objectives, limited resources, people.

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3
Q

What is management concerned with?

A

Effectiveness of technical skills, people skills, communication skills, conceptual skills, and decision-making skills.

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4
Q

What resources are sport managers responsible for managing?

A

Human resources, financial resources, physical resources, informational resources.

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5
Q

What is a sport manager?

A

A person whose job entails planning, organizing, leading, and controlling within an organization whose product or service is sport or sport related.

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6
Q

What are the four functions of management?

A

Planning, organizing, leading, controlling.

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7
Q

What does planning involve?

A

Setting goals within constraints, selecting activities to achieve the goals, and establishing policies and procedures to carry out these activities.

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8
Q

What does organizing involve?

A

Creating jobs, grouping them, establishing relationships among them, and establishing a formal authority structure.

Example: football team.

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9
Q

What does leading involve?

A

The process of influencing members to achieve organizational goals through direct interaction.

Example: football team.

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10
Q

What does controlling involve?

A

Ensuring the organization is achieving its goals and measuring what the organization set out to accomplish.

Example: Coach.

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11
Q

What are the five components of the internal environment?

A

Mission, resources, system process, structure, quality in sport.

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12
Q

What is the difference between an internal and external stakeholder?

A

Internal stakeholders are within the organization (employees), while external stakeholders are outside the organization (customers and fans).

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13
Q

What are the seven factors of an external environment?

A

Competitors, suppliers, athletes and workers, fans and customers, team owners and shareholders, society and activists, technology, economy, sport regulations and government.

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14
Q

What is the classification of businesses in a global environment?

A

Domestic, international, multinational corporation (MNC).

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15
Q

What are the six approaches associated with taking a sport business global?

A

Global sourcing, importing and exporting, licensing and franchising, contracting, joint ventures and strategic alliances, foreign direct investment.

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16
Q

What is ethical behavior?

A

The process of taking corrective action to meet objectives.

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17
Q

What is problem solving?

A

The process of selecting a course of action that will solve a problem.

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18
Q

What are the three styles of decision-making?

A

Reflexive, reflective, consistent.

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19
Q

What are the six steps associated with effective decision making?

A
  1. Define the problem or opportunity 2. Set objectives and criteria 3. Generate alternatives 4. Select the most feasible alternative 5. Implement the decision 6. Control the results.
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20
Q

What is quantitative analysis?

A

Objective, maximum use of math.

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21
Q

What is cost-benefit analysis?

A

Subjective, minimum use of math.

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22
Q

What are strategic plans?

A

Developing a mission and long-term objectives and determining in advance how they will be accomplished.

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23
Q

What are operational plans?

A

Setting short-term objectives and determining in advance how they will be accomplished.

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24
Q

What is corporate strategy?

A

Plan for managing multiple lines of businesses.

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25
What is business strategy?
The organization's plan for managing one line of business.
26
What is functional strategy?
The organization's plan for managing one area of the business.
27
Why do organizations analyze industries and competitive situations?
To determine the attractiveness of an industry and decide which lines of business to enter and exit.
28
What are goals?
General targets to be accomplished, broad outcomes.
29
What are objectives?
What is to be done in specific and measurable terms by a certain target date.
30
What is the SMART method?
SMART goals - Strategic, Measurable, Assignable, Realistic, Time bound.
31
What is the importance of planning?
Quicker decision making, enhanced management of resources, stronger identification of action steps to achieve goals.
32
What is the strategic process?
1. Develop the mission 2. Analyze the environment 3. Set objectives 4. Develop strategies 5. Implement and control the strategies.
33
What are the three parts of situation analysis?
1. Analysis of the company's industry and its competition 2. Analysis of the company's particular situation 3. Analysis of the company's competitive advantage (or lack thereof).
34
What formal structures do managers use to organize resources?
Human, physical, financial, and informational resources.
35
How does management know the best organization structure?
By applying eight organizational principles.
36
What are the six aspects of organizing an organization?
1. Whom should each individual report to? 2. How many individuals should report to each manager? 3. How should the work be grouped? 4. How do individuals and groups work together as a united team? 5. At what level of management should decisions be made? 6. How should the entire firm be structured?
37
What is job design?
The study of individual tasks to make them more relevant to the company and employees, including job enlargement, job rotation, and job enrichment.
38
What is the difference between responsibility and authority?
Responsibility is one's obligation to perform required activities, while authority is the right to make decisions, issue orders, and use resources.
39
What does it mean to delegate work?
Assigning responsibility and authority to others to complete specific tasks or duties while maintaining accountability.
40
What are the four levels of authority?
Line authority, staff authority, functional authority, and delegated authority.
41
What is formal and informal authority?
Formal authority is the approved way of getting work done through specified relationships between employees and departments.
42
What is scope of authority?
It narrows down how far an individual's job is in the organizational chart.
43
What are the levels of authority?
Informing authority, recommending authority, reporting authority, and full authority.
44
What is line and staff authority?
The responsibility to make decisions and issue orders down the chain of command.
45
What is centralized authority?
Important decisions are made by top managers.
46
What is decentralized authority?
Important decisions are made by middle and first level managers.
47
What are the five forces of change?
Technology, market changes, social trends, economic pressures, and legal/political developments.
48
What are the forces in change environmentally?
Organizations need to align their internal and external environments due to increasing global competition.
49
What are the forces in change economically?
The economy and jobs are growing, leading to more money spent on sport programs.
50
What are the forces in change socially?
Social trends cause the popularity of sports to increase and decrease.
51
What are the forces in change demographically?
Organizations must consider diverse populations in their marketplaces.
52
What are the forces in change technologically?
Sport apparel and equipment companies continue to improve products to enhance athletic performance.
53
What are the four variables of change?
Structure, technology, people, and task.
54
What is change in strategy?
Adjusting strategies to adapt to changes in their environments.
55
What is change in structure?
A change in strategy that leads to a change in structure.
56
What is change in technology?
Increases productivity and helps organizations gain advantage and improve quality of life.
57
What is change in people?
Change won't be effective in other variables without people who develop strategy, structure, and technology.
58
What are five reasons for resisting change?
1. Uncertainty creates fear 2. Inconvenience is off-putting 3. Self-interest is threatened 4. Fear of loss 5. Lack of control.
59
Why do people resist change?
Due to fear, comfort with the status quo, uncertainty, and perceived negative impacts.
60
How can resistance to change be overcome?
1. Create a trust climate 2. Develop a change plan 3. State why change is needed 4. Create a win-win situation 5. Involve people and provide support 6. Follow through.
61
What are the key components of resistance?
1. Intensity 2. Source - Facts, beliefs, values 3. Focus - ourselves, others, work environment.
62
What are facts?
Objective truths and provable statements.
63
What are values?
Personal standards of what is important.
64
What are beliefs?
Convictions held to be true.
65
What is culture?
Shared values, norms, and practices in society.
66
What is organizational culture?
A set of values, beliefs, and standards for acceptable behavior that its members share.
67
What are the components of organization culture?
1. Behavior 2. Values and beliefs 3. Assumptions.
68
What is sexual harassment?
A form of sexual misconduct that includes unwelcome sexual advances or requests for sexual favors that disrupts employment or education.
69
What is the importance of diversity in company culture?
Fosters innovation, reflects customer demographics, improves decision-making, and promotes inclusivity.
70
What are the four parts of human resource management?
Planning, attracting, developing, retaining employees.
71
What does the Civil Rights Act prohibit?
Employment discrimination based on race, color, religion, sex, or national origin.
72
What is the function of the EEO?
To prohibit discrimination in the workplace and ensure fair treatment.
73
What are appropriate interview questions?
Focus on job qualifications.
74
What are inappropriate interview questions?
Questions about age, marital status, religion, or health.
75
What is a BFOQ?
A Bona Fide Occupational Qualification allows for hiring based on characteristics otherwise considered discrimination when essential to job duties.

Sport Management (1 decks)

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