quiz 1 Flashcards
(52 cards)
communication
multiple levels
intrapersonal, interpersonal, transpersonal, small group, public
verbal
using words
non-verbal
appearance, body langue, facial expressions, sounds, personal space
therapeutic communication
trying to build a relationship
2 components to therapeutic comm
caring, empathy
active listening
ability to focus on patients and their perspectives
offering self
sharing limited personal information
presenting reality
State the facts kindly to help the patient distinguish what is real from what is not and to dispel delusions, hallucinations, and faulty beliefs.
focusing
Used to redirect a patient who may be straying from an important topic and keep the conversation on track
clarification
A series of techniques that prompt the patient to give more information in order to decipher confusing or unclear information provided by the patient
4 techniques for clarification
RESTATING, REFLECTING, PARAPHRASING, & EXPLORING
restatement
simple statement using the patients own words
reflecting
Summarize the main themes of communication in an effort to tie all that patient’s concerns/feelings together and help the patient better understand their issues and feelings
paraphrasing
restate the patients main ideas
exploring
Using responses that demonstrate your interest and that encourage the patient continue expressing their thoughts and feelings about important topics that have been mentioned
silence
time without words/ nurses should listen more than they speak
communication barriers
FALSE REASSURANCE – “its gonna be ok” SYMPATHY – avoid “im sorry” UNWANTED ADVICE –eliminate “if I were you” BIASED QUESTIONS - CHANGE OF SUBJECT - DISTRACTIONS - TECHNICAL LANGUAGE - INTERRUPTING - JUDGING - “WHY” QUESTIONS –
primary Data
patient
secondary data
someone else (family members)
phases of interview process
PREINTERACTION (do any research before you get Pt)
BEGINNING (hand shake)
WORKING (open-ended and close-ended ?‘s)
CLOSING (ending)
demographic data
Name, Age, Gender, DOB, Marital status, Religious preference, Primary language, Allergies, Primary care physician, ADVANCE DIRECTIVES (living will), Address/housing,Environmental concerns,Billing information, Employment, Insurance information, Safety issues
chief complaint
what they complain of “in quotes”
symptoms
subjective
signs
objective