Quiz 2 Flashcards
(29 cards)
What extra info must you collect when booking a car rental for pu at a location other than the airport?
Pickup time
Place 1-4 next to plan type
Rate code description
Rate plan type
Actual rate code
Meal plan type
Name 3 rate plan types you can see in Atlas
Package rate
Promotional rate
Net rate
List 4 common types of transfers offered y PH.
Shared transfer-transportation by bus/van
Private car transfer-in a private sedan
Private van transfer- in a private van
SUV private transfer-in a private SUV
Where will PAX arriving into islands receive their lei?
In baggage claim area of their final destination
What is the Hertz fuel policy?
Renters will pay only for the gas used
What is the Hertz mileage policy?
Unlimited mileage
What are the drop off fees for one way rentals in HI?
No drop off fees
What does LDW stand for?
Loss damage waiver
Can the LDW be pre-purchased?
Yes, pricing is the same
What does the LDW cover?
All damage to the car including vandalism & theft
List 3 questions you can ask to help qualify the caller & choose the best hotel for them?
Is there a property you had in mind?
Have you been to the island before?
Is there a particular area of the island you want to stay in?
Describe the view the guest will see from the following room categories.
Ocean front-PAX will have a broad view of the water. Will not be directly on the sand but will be able to walking on the sand to the water.
Ocean view-PAX looks out their window they should be able to see the ocean. View may be obstructed by a tree/building.
Partial ocean view- PAX looking out the window they may or may not see the ocean. May need to walk out to the lanai and look around the side.
Provide the name and Atlas code for 3 car categories that can accommodate a family of 5 seat belts.
FUL-full size car
VAN-mini Van
LSV-large SUV
How are car rental periods measured? What is the grace period for car rental?
24 hour increments- 89 minute grace period. Upon arrival PAX rents a car at 2:00pm. On the day of departure the car needs to be returned by 2:00pm. There is a grace period of 89 mins so the car can be returned at 3:29pm without additional charges.
If a hotel promotion is listed as advance purchase when is payment typically required and what are the cancel and change rules?
Full Payment is required at time of booking, non-refundable and non-changeable
What two items do you need to rent a vehicle through hertz?
A valid DL and a $200 security deposit on a credit card.
What can a customer booking a limited view room see?
View of other buildings, parking lots, service roads
What is a lanai
Balcony
Property codes appear in Atlas inventory screen in 2 colors, what are the colors and what type of inventory is displayed?
White uses Atlas
Green uses Interface Inventory
What are the 2 steps to rearranging the PAX room assignment?
Key in the number of the line you wish to change followed by F6 modify. Key in the room number you wish to assign the PAX. Use the arrow keys to change other PAX room assignments.
How do you remove a passenger from a room in the guestroom allocation screen?
Key in the number of the passenger to delete and F8-delete. Repeat this for each passenger as needed.
What is typically the minimum number of adults that must be assigned to each hotel room?
1 adult
Where in Atlas would you look at the rate code information for the details and restrictions on a room rate?
F9 info under rate promo
