Quiz 7/29 Flashcards
(18 cards)
What is Data Collection?
The process of getting the data from the real world and using it to make decisions.
Why collect data?
*Establish current performance level (baseline) *Determine priorities for action *Gain insight into potential causes of problems and changes in the process *Prevent problems and predict future performance
Data Collection Steps
*Clarify data collection goals *Develop operational definitions and procedures *Validate the Measurement System *Begin Data Collection *Continue Improving Measurement System
Critical to Quality
CTQs are the key measurable characteristics of a product or process whose performance standards or specification limits must be met in order to satisfy the customer. Defined by the customer (internal or external). They may include the upper and lower specification limits. Typically, a CTQ must be interpreted from a qualitative customer statement to an actionable, quantitative business specification.
Good Data Doesn’t Happen by Accident…
Good Data Requires Good Planning
Data Collection Plan Example
What is a measurement system analysis?
A Measurement Systems Analysis evaluates the test method, measuring instruments, and the entire process of obtaining measurements to ensure the integrity of data used for analysis.
5 Parts of an Effective Measurement System
- Accuracy: the diff. between observed average measurement and a standard
- Repeatability: variation when one person repeatedly measures the same unit with the same measuring equipment
- Reproducibility: variation when two or more people measure the same unit with the same measuring equipment
- Stability: variation obtained when the same person measures the same unit with the same equipment over an extended period of time
- Linearity: the consistency of the accuracy across the entire range of the measurement system
What are KPI’s?
Key Performance Indicators: help organizations understand how well they are performing in relation to their strategic goals and objectives. (keeps them on track)
KPIs reduce the complex nature of organizational performance to a small number of key indicators in order to make performance more understandable and digestible for us.
Visual Management
The use of controls that will enable an individual to immediately recognize the standard and any deviation from it.
•Self Explaining
•Self Cleaning
•Self Regulating
•Self Improving
(know within 5 minutes)
Why Visual Management?
- Increase Safety
- Enhance Quality
- Reduce searching time
- Increase job satisfaction
- Eliminates many frustrations
- Improve communication
Six Levels of Visual Management
Visual Displays
- Visual displays share information and / or standards
- Show how to do the job (standard, agreed-upon best practice)
- Show how things are used
- Show where things are stored
- Show performance status
- Identify hazardous areas
Visual Controls
- Visual Controls build standards into the workplace and warn, stop or prevent abnormalities
- Control inventory levels.
- Indicate when people need help.
- Mistake-proof the operation.
Balanced Scorecard
Service Level Agreement (SLA)
A service-level agreement is a negotiated agreement between two parties, where one is the customer and the other is the service provider. This can be a legally binding formal or an informal “contract” (for example, internal department relationships).
Provides a common understanding about services, priorities, responsibilities, guarantees, and warranties.
Purpose of Service Level Agreements
- Clearly define service delivery expectations
- Provide an objective means of assessing whether performance meets those expectations
- Identify the actions needed to improve performance when warranted.
Key Steps in Establishing an SLA
- Gather background information
- Establish ground rules for working together
- Develop the agreement
- Generate buy-ins
- Complete pre-implementation tasks
- Implement and manage the agreement
