Quiz One

Question 1

A tool used by teams to quickly filter a large list of potential issues is (a/an)

Answer 1

Affinity Diagram

Question 2

A swim lane flowchart is used to….

Answer 2

show the process steps and handoffs between employees, departments, and workgroups

Question 3

The project commitment analysis matrix should be shared widely to communicate current support (T/F)

Answer 3

False

Question 4

Which of the following would normally be considered to be project stakeholders?

Answer 4

process operators who operate the process, project sponsors and senior managers, your LSS coach, and external entities imacted by the process

Question 5

In which stage does the team ask, “How can we best accomplish our mission?”

Answer 5

Performing

Question 6

The main advantage that MS project has over MS Excel for LSS project planning is that

Answer 6

MS Project has been designed to support DMAIC projects while MS Excel has not

Question 7

Which of the following best fits the description, “Expected level of performance”?

Answer 7

Satisfier

Question 8

Which of the following is not a principle of lean?

Answer 8

Variation reduction

Question 9

What is a Gantt chart?

Answer 9

A bar chart that visually documents a project schedule

Question 10

The best tool to generate out-of-the box ideas is a(n)

Answer 10

Silent brainstorming

Question 11

Which of the following is not a principle of Six Sigma?

Answer 11

The need for speed

Question 12

How does the development of a problem statement help a project team?

Answer 12

Achieve consensus on the scope and quantified baseline of the problem

Question 13

Which of the following is not a fundamental principle of lean?
A. seeking perfection
B. Pull
C. Flow
D. These are all principles of Lean

Answer 13

D. All

Question 14

Which phase of the DMAIC project aims to ensure the long-term sustainability of the project’s improvements?
A. Measure
B. Analyze
C. Improve
D. Control

Answer 14

D. Control

Question 15

All of the following are good reasons to set team rules, except:
A. It promotes ownership of team norms among the team
B. It solidifies your role as a team leader
C. It promotes self-monitoring for the group without having to always rely on the team leader
D. It provides a great way for the team leader to bring the team back on task if it starts to drift too much.

Answer 15

B. It solidifies your role as the team leader

Question 16

Criticial-to-quality attributesare generated first from

Answer 16

Expressed customer needs

Question 17

The project forms a contract between the process improvement project team, the project Champion/sponsor, and key stakeholders. Who owns the project charter?

Answer 17

The champion/sponsor

Question 18

Which of the following is not mormally on a VSM?
A. Information Flows
B. Material Flows
C. Cash Flows
D. People Flows

Answer 18

C. Cash Flows

Question 19

Functional or generic benchmarking is

Answer 19

Benchmarking anyone, anywhere, in an industry within a specific service function or service line

Question 20

Which type of benchmarking typically provides the highest level of improvement?

Answer 20

generic of functional

Question 21

The primary purpose of the FMEA is to

A. Reduce risk associated with process or product failures
B. Provide a history of accidents and corresponding corrective actions
C. Apply appropriate corrective actions after the occurrence of failures
D, Serve as a readiness assessment prior to launching a LSS project

Answer 21

A. Reduce risk associated with process or product failure

Question 22

All the following are included in a project charter, except

Problem statement
Measures and goal
Project scope
Implementation plan

Answer 22

D. Implementation Plan

Question 23

You are given the following process times:
Process cycle time: 5 minutes
Total value-added processing time: 2 minutes
Total production lead time: 2 hours

What is the production efficiency?

Answer 23

24 or 0.0166

Question 24

Correction, over-production, inventory, and motion are all examples of

Answer 24

Waste

Question 25

A tool used to help discover potential root cause using pairwise analysis is (a/an)

Answer 25

Interralationship Diagram

Question 26

You’ve completed all your tasks for the Define Phase and you’ve scheduled the Define Phase gate review for next Friday, but the sponsor informs you that she’ll be traveling to other company sites over the next two weeks. How should you respond? A. Acknowledge the conflict and reschedule the meeting for three weeks from now B. Acknowledge the conflict, review the results with her, and ask her to approve the team to move into the next phase now without a phase gate review C. Ask her if she could find an hour next week and call in to the phase gate review D. Review the results now, get her conditional approval to proceed, and conduct the gate review without her

Answer 26

D. Review results now, get her conditional approval to proceed, and conduct the gate review without her

Question 27

The development of control charts is generally attributed to which quality icon

Answer 27

Walter Shewhart

Question 28

The storming stage is often driven by confusion or conflict over roles

Answer 28

True

Question 29

One of the most important benefits of Lean is as a

Answer 29

Cultural Enabler of the mindset of CI

Question 30

Who is a money belt?

Answer 30

Independent financial representative assigned to review/verify financials

Question 31

Which statement best describes quality function deployment?

Answer 31

A structured process to translate customers expectations to product and service requirements

Question 32

As the team leader, you should always be the individual assigning the R for all team actions

Answer 32

False

Question 33

A common form of the four-quadrant project selection charts uses which of the two criteria as its Y and X axis A. Business Impact B. Problem Understanding C. Project Scope D. Customer Concern

Answer 33

A. Business Impact B. Problem Understanding

Question 34

A part comes off the end of a process every five minutes. What does this represent? A. The production lead time B. Process value-added time C. Process cycle time D. Takt Time

Answer 34

Process Cycle Time

Question 35

It is important that all essential steps in a process be included in the initial SIPOC diagram (T/F)

Answer 35

False

Question 36

What is the name of the international award presented for excellence in Lean deployment

Answer 36

Shingo Prize

Question 37

Which certified Six Sigma professional is responsible for identifying resources and removing roadblocks for the Six Sigma team members? White Belt Yellow Belt Master Black Belt Six Sigma Champion

Answer 37

D. Six Sigma Champion

Question 38

Which of the following is not a major focus of the Define Phase? A. Determine the voice of the customer B. Determine the voice of the supplier C. Determine the voice of the processes Determine the voice of the buisness

Answer 38

B. Determine the voice of the supplier

Question 39

Lean Six Sigma techniques define value from the perspective of the A. Customer B. Project lead C. Team members D. Champion

Answer 39

A. Customer

Question 40

Which of the following would not normally be considered a customer of an LSS project? A. Internal processes that receive the output of the process being produced B. End users who receive the final product or service C. Suppliers who provide inputs into the process being improved D. Any or all of these could be considered customers depending on the nature of the project

Answer 40

D. Any or all of these

Question 41

A tool that helps focus idea generation of potential causes using predefined categories is (a/an)

Answer 41

D. Multi-voting