quiz tmr ugh

Question 1

Two basic ethical theories

Answer 1

Action and Agent ethics

Question 2

Thinking about doing

Answer 2

Action ethics

Question 3

Thinking about being

Answer 3

Agent ethics

Question 4

Types of Action ethics

Answer 4

Deontology
Teleology
Consequentialism

Question 5

Deontology

Answer 5

Actions are right in and of themselves

Question 6

Teleology

Answer 6

Actions are right because of the purpose of the agent

Question 7

Consequentialism

Answer 7

Actions are right because of their consequences

Question 8

Types of Agent ethics

Answer 8

Emotivism\
Intuitionism
Virtue

Question 9

Emotivism

Answer 9

right living is expression of emotions rather than rationality

Question 10

Intuitionism

Answer 10

Right living is instinctive

Question 11

Virtue

Answer 11

right living is derived by moral character

Question 12

the collection of all the values and actions that people feel are appropriate in the work place.

Answer 12

Positive work ethics

Question 12

a collection of values and behaviors which people feel are moral.

Answer 12

Ethics

Question 13

ten areas of work ethic traits and performance standards you will be presented and expected to exhibit in the workplace

Answer 13

Attendance, Character, teamwork, Appearance, Attitude, productivity, organizational skills, communication, cooperation, respect

Question 13

STANDARDS To be successful in a career you must possess both ————- and ————–

Answer 13

strong occupational skills, good work ethics.

Question 14

Display a high level of effort and commitment to performing and completing work
Be honest in all situations
Demonstrate trustworthiness and responsible behavior
Displays loyalty, dependability, reliability, initiative, and self-discipline

Answer 14

Character

Question 15

In return for salary and benefits, the firm expects

Answer 15

loyalty

Question 15

All employees are goodwill ambassadors and salespeople for their company.
Employees must keep company

Answer 15

secrets

Question 16

is valuable
Employees account for 30% of all
―”shortages”

Answer 16

Honesty

Question 17

Never lie on your:

Answer 17

–Application
–Time sheet
–Expense statements

Question 18

Never cheat a:

Answer 18

–Customer
–Associate
–Employer

Question 19

Higher trust = higher pay!!
–Closing or opening the office
–Supervising others
–Handing cash
Complete a task –earn some trust
Dependability & reliability = trustworthiness.
Employers quickly see who can handle responsibility

Answer 19

Trustworthiness

Question 19

When employees have initiative, they are willing to see that work gets done. People with initiative are:

Answer 19

–Motivated
–Enthusiastic
–Industrious
–Hard working

Question 19

People with———– see a job that needs to be done and do it! Beyond the ―”call of duty”.

Answer 19

initiative

Question 20

Self-discipline is a part of accepting responsibility Self-discipline requires the handling of emotions The hard part is making the best choice among the alternatives

Answer 20

SELF-DISCIPLINE & SELF-RESPONSIBILITY

Question 21

Encourage and facilitate cooperation, pride, trust, and group identity Foster commitment and team spirit Facilitate cooperation Respects the rights of others Respects confidentiality Is a team worker Is cooperative Is assertive Displays a customer service attitude Seeks opportunities for continuous

Answer 21

Teamwork

Question 22

Appearance deals with every aspect of how we perceive an individual. In an instant, we form opinions about a person based on:

Answer 22

–Appearance, –Smell, –Cleanliness, –Mannerisms.

Question 22

deals with every aspect of how we perceive an individual

Answer 22

Appearance

Question 22

Present a neat, clean appearance Practice personal hygiene Wear clothing suitable to the job, task and environment Uses appropriate verbal and written etiquette

Answer 22

Appearance

Question 23

Demonstrates a positive attitude Appears self-confident Display a willingness to cooperate and accept constructive criticism Set realistic expectations

Answer 23

Attitude

Question 24

Demonstrate a Positive Attitude

Answer 24

Never underestimate the power of proper attitude. Attitude determines how successful we will be. Attitude determines altitude.

Question 25

is prerequisite to success

Answer 25

Self-confidence

Question 26

Self-confidence is prerequisite to success:

Answer 26

Willing to learn new skills To take opportunities To grow

Question 26

Setting realistic goals, and working to achieve them, helps us to continually grow and develop

Answer 26

Have Realistic Expectations of Self

Question 27

Follows directions and procedures Observe established policies on safety Notify proper authorities of circumstances or situations presenting potential safety hazards Maintain equipment and supplies Keeps work area neat and clean Conserves materials Do not use or knowingly permit others to use tools and equipment improperly Make up missed assignments in a timely manner Stay on task and utilize time constructively

Answer 27

Productivity

Question 28

Prioritize and manage time and stress effectively Demonstrate flexibility in adapting to changes

Answer 28

Organizational skills

Question 29

Communicate accurate information to others in a professional and courteous manner Displays appropriate nonverbal (eye contact, body language) and oral (listening, telephone etiquette, grammar) skills Listen attentively to others Good technology etiquette

Answer 29

Communication

Question 30

The worst assumption a sender of a message can make is that the message will be received as intended Language it self can be a barrier Unclear wording Slang Jargon Tone Another barrier is body language

Answer 30

Communication

Question 31

Langfuage barriers in communication

Answer 31

Unclear wording Slang Jargon Tone body language

Question 32

Convey a willingness to assist others Work to resolve conflicts and to identify solutions in which all parties benefit Demonstrate concern for treating people fairly and equitably Follow the chain of command in resolving conflicts Displays leadership skills Appropriately handles criticism, conflicts, and complaints Demonstrates problem-solving capability Maintains appropriate relationships with supervisors and peers

Answer 32

Cooperation

Question 33

Treat instructors, staff and fellow students with respect, courtesy, and tact Do not engage in harassment of any kind Know the legal definitions of sexual harassment Deal appropriately with cultural/racial diversity

Answer 33

Respect