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Management > Quizzam 6 > Flashcards

Quizzam 6 Flashcards

1
Q

What are the four functions of management

A

planning, organizing, leading, controlling

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2
Q

What does the Deming/Control Cycle do?

A

managers assess the effects of planned action by integrating organizational learning into
the planning process

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3
Q

What are the four stages of the Deming/Control Cycle?

A
  1. Plan - create plan
  2. Do - Implement plan
  3. Check - Monitor results of the planned course of action
  4. Act - Act on what was learned about the effectiveness of the plan
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4
Q

Benchmarking

A

Comparing something to another organization or department

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5
Q

Feedforward

A

anticipates problems and enables managers to prevent problems rather than having to correct them afterwards. Ex. Training a new employee

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6
Q

Concurrent

A

corrects problems as they happen while the work activity is in
progress. Ex. autocorrect while texting

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7
Q

Feedback

A

occurs after a work activity has taken place. Ex. you get your results back after you have taken the exam

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8
Q

Financial Control

A

Refers to profit and/or income that an organization needs for operations. Can be measured by budget analysis and ratio analysis

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9
Q

Organizational Control

A

Organizational controls include many different business processes, policies and procedures used to control many different work activities. Ex. Systems that help managers assess inventory

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10
Q

Balance Scorecard

A

d uses strategic measures in addition to financial measures to get a
more ‘balanced’ view of the organization’s performance. Includes Finance, operational, HR, and Customers.

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11
Q

Management by Objectives

A

it is basically a process by which an organization’s goals, plans, and control systems are defined through collaboration
between managers and their employees (see chart on page 299)

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12
Q

What is Stage 1 in MBO?

A

Collectively formulate job objectives compatible with overall departmental objectives

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13
Q

What is stage 2 in MBO?

A

Collectively formulate an action plan, evaluating, technique, and schedule

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14
Q

What is step 3 in MBO?

A

Implement the plan

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15
Q

What is step four in MBO?

A

collectively monitor performance (design corrective action if needed)

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16
Q

What it the control process?

A

Includes Deming cycle, measuring, comparing (benchmarking), and give feedback/control when needed

17
Q

Encoding

A

is the process by which individuals initiating the communication translate their ideas into a systematic set of symbols (language), either written or spoken. Influenced by speakers previous experience, emotions, importance of message, and people involved.

18
Q

Decoding

A

Decoding is the process by which the recipient of the message interprets it. Influenced by the receiver’s previous experience and frame of reference

19
Q

Informational Feedback

A

the receiver

provides non-evaluative information to the communicator. EX. Level of inventory at the end of the month.

20
Q

Corrective Feedback

A

the receiver responds by challenging the original message. Ex. The receiver might respond that it is not her
responsibility to monitor inventory

21
Q

Noise

A

distorts the messages clarity. Can be physical, phycological, semantic

22
Q

grapevine

A

passing information by word of mouth or electronically. Gossip and rumours

23
Q

social influences

A

how you act when communicating with different people. You will talk more formally to a superior rather than a co worker

24
Q

Communication Barriers

A

occurs when a message is decoded differently from what was intended by the sender.

25
Q

Filtering

A

chooses not to share information or changes wording when talked

26
Q

Selective Perception

A

focus on info that you believe in and disregard opposing info

27
Q

frame of reference

A

making assumptions about experiences and emotions because we have have done these

28
Q

emotions

A

how we feel when we receive a message may influence how we interpret the message

29
Q

Language

A

Wording, slang, languages

30
Q

Culture

A

body language, gestures in different cultures can influence how we send and receive messages

31
Q

Interaction attentiveness / interaction involvement

A

a measure of how the receiver of a message is paying close attention and is alert or abservant

32
Q

Reinforcement Feedback

A

the receiver communicated

that she has clearly received the message and its intentions

33
Q

What are the four types of communication

A

verbal, written, nonverbal, grapevine

Management (1 decks)

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