Quizzes

Question 1

External domains of health care management include all of the following EXCEPT

Answer 1

Patient satisfaction

Question 2

The main difference between direct care and non-direct care settings is

Answer 2

Provision of care

Question 3

This competency enables a manager to communicate with and work well with other individuals.

Answer 3

Interpersonal

Question 4

This competency involves the ability to critically analyze and solve complex problems

Answer 4

Conceptual

Question 5

This function requires the manager to set a direction and determine what needs to be accomplished

Answer 5

Planning

Question 6

From the Leadership styles for Healthcare personnel, which one focus on personal development and recommended for the top personnel

Answer 6

Coaching style

Question 7

Which of the following competencies is more leadership oriented than management oriented

Answer 7

Determining strategies for the future

Question 8

Which one of the EI (Emotional Intelligence) dimensions has the definition of “Social awareness skill, putting yourself in another’s shoes”

Answer 8

Empathy

Question 9

Which statement is true about Followership?

Answer 9

It should be recognized as a necessary component for an effective leader

Question 10

Which theory places its attention on the leader’s style and the work situation but also recognize the importance of setting goals for employees

Answer 10

Path-Goal Theory of leadership

Question 11

Which is a challenge of key healthcare leadership

Answer 11

Physicians

Question 12

All employees are motivated by money

Answer 12

False

Question 13

Avoidance learning is often referred to as positive reinforcement

Answer 13

False

Question 14

This generation values education, training and growth opportunities, flexibility, and is considered risk averse

Answer 14

Generation X

Question 15

This generation is image conscious, team-oriented, values instant gratification, and is achievement-oriented

Answer 15

Millenials

Question 16

Which of the following is considered to be a good motivational strategy

Answer 16

tailored rewards

Question 17

Satisfaction progression refers to the interplay up and down Maslow’s continuum of needs

Answer 17

False

Question 18

The O&P Alliance is built upon three consensus priorities

Answer 18

Quality of care and practitioner qualifications, O&P coverage and reimbursements, O&P education and research

Question 19

Two major functions of the American Board for Certification (ABC)

Answer 19

Practitioner Certification, Facility Accreditation

Question 20

If a patient with an AFO on one side has started to develop foot ulcers on the sound side, what is the appropriate action (under the Code of Professional Responsibility)?

Answer 20

Notify the physician as soon as possible

Question 21

If a trans tibial patient came in with a worn out SACH foot 1 year after delivery of the prosthesis, what is allowed under the Code of Professional Responsibility?

Answer 21

Replace the SACH foot without a prescription (can’t change foot, must be same as original prescription)

Question 22

In the Assessment domain the ABC Scope of Practice, the practitioner would not evaluate _____________

Answer 22

Gait training

Question 23

Modification of the model, tracing, or CAD data is part of which domain of the ABC Scope of Practice

Answer 23

Implementation of the treatment plan

Question 24

Participation in continuing education is part of what domain of the ABC Scope of Practice?

Answer 24

Promotion of competency and enhancement of the O&P profession

Question 25

Who benefits most from an interdisciplinary O&P team?

Answer 25

The patient

Question 26

The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?

Answer 26

They should provide value consistent with the cost structure of the health care organization

Question 27

As ICF developed as the newest model of disability, what concept was defined as the ultimate goal of rehabilitation?

Answer 27

Participation

Question 28

The Institute of Medicine (IOM) defined disability as the interaction between impairments and functional limitations and the surrounding environment; this model is considered a:

Answer 28

Social Model

Question 29

Name a performance based outcome measure commonly used to evaluate lower limb O&P interventions

Answer 29

The L-test

Question 30

The ICF classification incorporates a biopsychosocial model that views disability and functioning as interactions between health conditions, such as disease and trauma, and contextual factors including environmental and personal factors

Answer 30

True

Question 31

_______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.

Answer 31

Six Sigma

Question 32

The key goal in EBP is to improve patient outcomes. What are 3 major inputs to help you select the best patient outcome measures?

Answer 32

Clinical expertise, patient values and expectations, best evidence available

Question 33

Rehabilitation teams serving the needs of O&P patients most often consist of:

Answer 33

Physician, O&P Practitioner, Physical Therapist

Question 34

By placing the capacity aspects of disability on a continuum with health, which disability model makes it possible to measure health and disability with the same domains of functioning?

Answer 34

ICF

Question 35

A health service that has risks or costs that outweigh its benefits is the definition of which of the following terms?

Answer 35

overuse

Question 36

Evidence Based Practice is best defined as: Integration of the best available scientific research with __________________ to make patient care decisions

Answer 36

clinician's expertise

Question 37

What do the four letters in the PDCA Model represent?

Answer 37

Plan Do Check Act

Question 38

The Baldrige Award feature 9 criteria arranged in a struture-process-outcome framework. Which of the following is NOT a strutural aspect of quality in the Baldrige Award Criteria

Answer 38

Staff focus

Question 39

A definition of disability that prioritizes the how the functions of the individual influence disability

Answer 39

Functional Model

Question 40

Research methods have been developed to appraise, describe, and compare the relative value of health services; these methods are called

Answer 40

cost effectiveness analysis

Question 41

Which aspect of quality does CQI focus upon to improve quality

Answer 41

Process

Question 42

The term effectiveness of clinical care can be addressed with which of the following questions?

Answer 42

Are the right things done?

Question 43

A Theory Y manager would believe the following about employee behavior

Answer 43

Most employees seek the opportunity to contribute to the organization

Question 44

The ICF level is based on three levels of functioning:

Answer 44

Body functions and structures, activities, participation

Question 45

Tame problems can be ______; wicked problems are _______.

Answer 45

Defined; difficult to define and hard to resolve

Question 46

Participation in the VHA Medical Team Training program was associated with

Answer 46

A lower surgical mortality rate

Question 47

A(n) ________ is a mental representation that contains what one knows about an event or thing

Answer 47

Schema

Question 48

Because human capacity to accurately process large amounts of information is limited, people compensate

Answer 48

With simplifying rules called heuristics

Question 49

n cognition, ________ refers to the tendency to perceive what we anticipate seeing

Answer 49

Expectancy

Question 50

The purpose of studying of organization behavior is to

Answer 50

Improve the management of people in the workplace

Question 51

Work behaviors can be studied at these three levels in an organization

Answer 51

group, organizational, individual

Question 52

How do the Mission, Vision and Value statements tie to the strategic plan?

Answer 52

They are reaffirmed during the planning process to ensure they are aligned with future strategic directions

Question 53

What is the main purpose of strategic planning

Answer 53

To identify how market forces may affect the organization

Question 54

Which aspect(s) of the SWOT analysis aim to identify external market forces?

Answer 54

Market Assessment

Question 55

Which of the following is not part of the market assessment model

Answer 55

Powers of hospitals

Question 56

Which of the following statements is/are true?

Answer 56

Resource availability should be considered when selecting strategies.

Question 57

Why is it important to consider Innovations in Technology in development of the strategic plan

Answer 57

They may represent a threat of substitute products.

Question 58

According to the text, a marketing oriented healthcare organization focuses on ___.

Answer 58

achieving organizational goals by identifying health care needs, creating, communicating, delivering value and marketing concept adoption is high

Question 59

Advertising, public relations, and campaigns are best described as the Promotion component of the marketing mix.

Answer 59

true

Question 60

An Ankle Foot Orthosis is best described as the Product component of the marketing mix.

Answer 60

true

Question 61

By understanding how people make decisions and the associated internal and external influences on the consumer decision-making process, a healthcare manager can anticipate consumer needs and develop solutions for those needs.

Answer 61

true

Question 62

Drucker, a leading management theorist, argues that the purpose of an organization is to create a customer and has only two basic functions which are_______.

Answer 62

marketing and innovation

Question 63

Internal influences include consumers' family and friends, reference groups, situational factors, culture and subculture, and marketing stimuli

Answer 63

false

Question 64

Judy set up a health savings account (HSA) at her financial institution and contributed consistently for future medical expenses after retirement. Upon eligibility, she had to travel many miles across the country to see a specific dermatologist, but it was worth it to her because she believed the treatment would make her feel healthier. The difference between the benefits Judy perceived and the costs to receive the benefits explain her_______.

Answer 64

customer value

Question 65

Marketers should view customers as decision-makers.

Answer 65

true

Question 66

Marketing is the process of _____________.

Answer 66

creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large

Question 67

Strategic healthcare marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ________ in selected markets

Answer 67

customer value