Quizzes- PM 2 Flashcards Preview

Practice Management > Quizzes- PM 2 > Flashcards

Flashcards in Quizzes- PM 2 Deck (51):
1

The overarching purpose (mission) for the Ohio State Dental Board is to:

-advocate for all dentists and dental hygienists in Ohio.
-ensure employee safety in the workplace.
-work as a political arm of the Governor of Ohio.
-make unannounced visits to dental offices to look for problems.
-protect the public.

-protect the public

2

A license issued by the Ohio State Dental Board to dental professionals in Ohio guarantees ____ _____.

minimal competency.

3

True or False: Ohio law requires the Ohio State Dental Board to investigate any complaint that tends to demonstrate that the practice act may have been violated, even if the complaint is anonymous.

True

4

True or False: Ohio law mandates that all investigations regarding possible violation of the Dental Practice Act shall be disclosed to the public because the public has a right to know.

False

5

True or False: Registration with OARRS is at the discretion of the prescriber.

False

6

True or False: OARRS is operated by the Ohio Board of Pharmacy. Dentists should check with OARRS when prescribing an opioid analgesic or benzodiazapine in excess of a 7 day supply.

True

7

True or False: OARRS is concerned with the total number of pills prescribed.

False,
It is the number of DAYS supply of the controlled substance prescribed that is most important, not the total number of pills prescribed.

8

True or False: According to Ms. Marshall, successful practices make more money by not paying more for outside management services

False

9

True or False: Successful practices think like Big Business

True

10

Ms. Marshall used the term "understand the food chain" while describing successful practices. This is an important concept. Which answer most closely describes what she means?

1. Pay the important bills first
2. Give preferential treatment to wealthy patients
3. Dentists and dental hygienists produce revenue. All other employees are there in a support role
4. The dentist is in charge. No other opinions matter.
5. Insurance companies set the fees

3. Dentists and dental hygienists produce revenue. All other employees are there in a support role

11

True or False: In a service based business like dentistry, the specific procedure or technology used, while important, is not as important as how you make the patient FEEL.

True

12

True or False: Part of a dental hygienists role is to educate the patient about possible future needed treatment and to "tee up the doctor for success".

True

13

True or False: During treatment planning discussions you should pause in your explanations and give your patient a chance to say YES.

True

14

True or False: Explaining financial arrangements to a patient is best done at the front desk at the end of the appointment

False

15

According to Ms. Marshall, what is the "Engine" of the dental practice?

Dental hygiene

16

True or False: In order to be licensed, a dental hygienist Must Have taken 40 hours of Continuing Education every 2 years

False, it is 24 hours every 2 years

17

True or False: An Expanded Functions Dental Auxiliary (EFDA) may practice under General Supervision of a dentist for restorative procedures.

False, only sealants under general (restorative is direct)

18

True or False: . More than 2 EFDA's may practice under the Direct Supervision of the same dentist.

False!

19

True or False: In order for a hygienist to practice under general supervision, the hygienist must have completed a 4 hour course approved by the Ohio State Dental Board on Medical Emergencies.

True

20

True or False: The dentist must have examined the patient < 7 months prior to the date the dental hygienist provides service for the patient under General Supervision.

False, it's one year

21

True or False: The entire dental office team including dentists, dental hygienists and dental assistants must be certified in CPR which is renewed every 2 years.

False, assistants are not required to do so

22

The Permissible Practices form is an important document that must be maintained in each dental office for each dental hygienist. Who mandates this?

Ohio State Dental Board

23

True or False: Time Management is really life management. Your ability to manage your time will help you determine your success or failure.

True

24

It is important to determine the goals and objectives you must achieve to enjoy the outcomes you desire. Techniques to do that include all of the following Except:

-Start with determining your goals, then work backward to the present moment. Plan everything this way.
-Write down your goals, clearly and specifically, in terms of results desired.
-Do not set artificial deadlines as they will limit your desired outcome.
-Assign clear responsibility for action.
-Create a timeline chart to see when each goal is met so you can complete the job on schedule.

Do not set artificial deadlines as they will limit your desired outcome.

25

True or False: If you want it done right, do it yourself.

False, it is important to delegate

26

True or False: Learn to say no to tasks that take longer to accomplish even if they are vital and urgent until you accomplish tasks that are quicker to do to get them done.

False

27

True or False: Overcoming procrastination requires replacement of a bad habit with a good one.

True

28

True or False: Reward yourself only when you complete the entire task, not just part of it.

False, reward yourself every step of the way (okay, will do)

29

True or False: When searching for a new employee, you should conduct all interviews face to face to help reveal the candidates personality.

False, phone interviews expedite the process

30

True or False: Always keep notes made during an interview on the resume or application because these are legal documents the applicant/employee will have legal access to.

False, resumes are legal documents and they can request to see them

31

True or False: At the end of the interview, it is recommended that you inform the applicant of the next steps in the process, while making no promises. Also, you should inform each applicant of the final decision, whether yes or no.

True

32

True or False: During an interview you should ask open-ended questions, then stop talking and let the candidate talk. Their answer may be well beyond the scope of your question. Any information the candidate volunteers, even if it is not job related, will be helpful to you in making a final hiring decision.

False, you cannot use "additional" info for hiring

33

Please select the True statement regarding discipline or termination:
1. All job performance discussions with employee should include entire staff to reinforce the importance of the office team.
2. Begin the discipline/termination meeting by making small talk to make the employee more comfortable.
3. Ask the employee peers their opinion on how the selected employee could improve.
4. Since time is so valuable, don't discuss an employee's areas of good job performance, concentrate only on the areas that need improvement.
5. When terminating an employee, avoid personal references or accusations that cannot be proven and make it clear the employee has been terminated.

5. When terminating an employee, avoid personal references or accusations that cannot be proven and make it clear the employee has been terminated.

34

True or False: Non-exempt employees are not paid a salary.

False, they may be paid salary or not on salary

35

True or False: Exempt employees are not subject to overtime or minimum wage requirements.

True

36

True or False: When selecting a dentist, a high percentage of patients say the office website is a very important and influential factor.

False

37

True or False: Many people do not include dentistry in their household budget, making it unplanned and perceived to be expensive.

True

38

When considering patient expectations, please select the response that is False:

1. Patients want you to take their insurance plan.
2. There is no such thing as one target female market.
3. High prices, unfriendly staff and restricted hours are problems for patients and may cause them to switch dentists.
4. Patients are less likely to switch dentists due to poor quality dental work.
5. One way to build trust is to do exactly as you say you will.

4. Patients are less likely to switch dentists due to poor quality dental work.

39

True or False: It is recommended to communicate with patients in the way the patient prefers.

True

40

True or False: The best marketing strategies in today's world are done through online resources

False, word-of-mouth is still key

41

True or False: Informed consent is required in all situations.

False, emergencies do not require

42

True or False: Only a patient, parent or legal guardian can provide valid informed consent.

True

43

True or False: Telephone consent by a parent or legal guardian for a minor for a minor procedure is permissible if properly documented in the record.

True

44

True or False: Valid consent may be obtained by the provider or their staff.

False, provider only

45

When considering the interview process, which statement would Mr. Eric Shirley most likely NOT agree with?
1. It's not about you. It's about how you fit into the organization and how you solve problems.
2. Future employers will very likely check your social media presence like Facebook so it is best to keep it professional.
3. Be "in the moment" during the interview by utilizing good active listening skills.
4. Confirm that the pre-conceived notions about you and your generation (for example: the large very large value put on free time), are important to you and not negotiable.
5. Be prepared for for the interview by researching and becoming very knowledgeable about the company or employer before the interview occurs.

4. Confirm that the pre-conceived notions about you and your generation (for example: the large very large value put on free time), are important to you and not negotiable.

46

Ken Davis, the VP of dentist development at Pacific Dental Services looks for three traits in a new employee during an interview: Communication, Confidence and ________.

Coachability

47

True or False: Behavioral Interviewing involves how you react to certain questions to evaluate your poise during an interview with an emphasis on personal experiences.

True

48

True or False: Anticipating the interview questions before the actual interview is helpful, always be positive, smile and do not share negative stories or bad outcomes.

False

49

True or False: On interview day, it is best to save your enthusiasm for the interview itself and not concern yourself with the other people or what is going on in the office at the time.

False

50

True or False: Be prepared with specific examples to support your answers. it can be helpful to also describe what you might have done differently if you had an opportunity to do so.

True

51

Mr. Shirley referred to closing the interview as "Turning the Tables". The statements below are important to consider at the end of an interview EXCEPT one. Which one?
-Who closes the interview, you or the interviewer?
-Review some points you made during your interview to show you actively listened.
-Repeat that your skills and experience can help them.
-Asking for a second interview would be inappropriate and considered rushing things.
-Say you are grateful for the opportunity and will do whatever it takes to be successful and help grow the business.

-Asking for a second interview would be inappropriate and considered rushing things.