rapport Flashcards
1
Q
definition
A
Rapport is the relationship between business and customer, built on mutual trust or emotional affinity
2
Q
End goal
A
The end goal of establishing a rapport is to insure the customer solely prefers YOU.
3
Q
Key to rapport
A
establish authority
4
Q
How many ways are there to establish authority
A
3
5
Q
What are the 3 ways to establish authority
A
Cut the jargon, Rule of comparison and Formal vs Casual
