REALISTIC DE-ESCALATION TECHNIQUES Flashcards
(4 cards)
1
Q
__________________ is the use of specific language used in specific patterns designed to achieve a specific result.
A
Tactical Communication
2
Q
What are the factors need for verbal de-escalation?
A
> Safety
> Time
> Environment
3
Q
In Active Listening, __________________ are brief responses (sounds) which indicate your
presence and that you are listening.
A
Minimal encouragers
4
Q
What are verbal de-escalation techniques?
A
> Introduction
> āIā statements
> Statements
> Mirroring and Reflecting
> Paraphrasing and summarizing
