Reasons for improving quality

Question 1

What are some benefits of improving quality?

Answer 1

Customer satisfaction
Improved services
Easier to contact the correct person/department
increased efficiencies
Customer experience
to create value for money

Question 2

What are the advantages to the business of improving and maintaining quality?

Answer 2

Improved reputation
Fewer customer complaints
meeting customer expectations
meeting industry standards
manage costs better
reduction of errors.