Rebuttals Flashcards
(29 cards)
I DIDN’T REQUEST ANYTHING/DONT REMEMBER
Ok I want to make sure I get the benefits to the correct veteran. This is the FIRST NAME, LAST NAME Correct? And your address is…. …. Ok yeah you must have just forgotten but you got my text message with a copy of your card you filled out, correct? Ok let me send that again really quick so you have a copy to refresh your memory.
I’M BUSY RIGHT NOW/CALL ME BACK LATER: TALK SLOWWWW
OK, no problem, I work by appointment only. I just need to verify your information and that you can access your veterans portal to set a proper appt. This is ONLY going to take 1-2 minutes to verify. Then I will set a time that works for the both of us to get all your benefits activated. I will be sending you a link via text, just to verify. Did you get the link I sent you?
If you do not have 1-2 mins:
If you do not have 1-2 mins:
Ok so this is VERY IMPORTANT, these are your Veteran benefits that you are entitled to. So what I’ll do then sir is I’ll go ahead and set your appointment for ____ . Now I’ll go ahead & put a note here that we did not verify the benefit portal.; so they’ll call you a little earlier to help walk you through it. Does that sound fair? So you will receive a text message confirming ___time works. Did you get that?
I’M NOT INTERESTED
There may be some confusion, these are ALL the veteran burial benefits you are entitled to … There is really nothing to be interested in. Your file is still showing active and that you don’t have all YOUR benefits you’re entitled to… so I am just calling in regards to your request because they have been processed and I will be going over all of them with you…. right back into script.
I’M NOT INTERESTED #2
These are your veteran burial benefits, they have already been processed for you as you requested. My job is to help you activate it and then fill out a report card that goes to the Veteran service organization letting them know that I did my job.
Is this going to cost me anything?
Did you read the letter that was sent to you? Ok, no problem…. It was an email letting you know that I’m going to activate all the benefits that you are entitled to as a veteran, you have several no cost benefits that I will be activating for you - AND OTHER PERMANENT BENEFITS YOU MAY APPLY FOR.
Is this going to cost me anything? #2
I will be helping to see if you qualify for your permanent veteran benefits, if you do qualify …those obviously have a contribution, but again that is something you have to qualify for. (back to phone script)
Is this Life insurance?
Well yes part of it but you are still entitled to other benefits as a veteran and that is what I will be going over with you, everything that you are entitled to.
ARE YOU WITH THE VA?
Did you read the letter that was sent to you when you requested your benefits? Ok, no problem. We work with the veteran service organizations to handle all of your veteran burial benefits and permanent benefits you request. The VA does not do that, the VSO handles that for you. Right back into script.
ALREADY HAVE THROUGH THE VA
Oh you must not have read the letter that they sent you. These are your updated 2025 benefits in addition to what you already receive through the VA. The VA does not do that, the VSO handles that for you. Right back into script.
I’M NOT A VETERAN
So we do service veterans and working families for the burial and will kit. What exactly was it that you were looking for? IF NO: No problem, thats exactly the reason why we have a security key word, it looks like your security key words was…. (Go back into script)
I DON’T WANT TO BUY ANYTHING
Did you read the letter that was sent to you? My job is to issue ALL the veteran burial benefits you are entitled to. I’ll make sure that you get all of the no-cost benefits that you are entitled to and then I’ll just need you to fill out my report card that goes back to the veterans organization, letting them know that you had everything explained to you. Is that fair?
I DON’T UNDERSTAND WHY WE ARE MEETING
So the VA only covers PART of your burial benefits. Did you know that you are entitled to more things as a Veteran? Ok so I am here to cover everything you are entitled to. So would you like me to continue and explain each benefit that you and your family are entitled to?
I DON’T UNDERSTAND WHY WE ARE MEETING #2
Did you read the letter that was sent to you? My job is to issue ALL the veteran burial benefits you are entitled to. I’ll make sure that you get all of the no-cost benefits that you are entitled to and then I’ll just need you to fill out my report card that goes back to the veterans organization, letting them know that you had everything explained to you. Is that fair?
WHY ZOOM?
Zoom is the safest, most secure platform for us to use. It’s the same platform that all of the VA doctors are using to help their veteran patients. My job is to help walk you through it step by step so that we can get your benefits activated. So what’s closest to you, laptop, tablet or smartphone?
I TALKED TO SOMEONE ABOUT THIS ALREADY
Ok, your file is still showing active. Let’s confirm a couple things, did you review your options on the benefits portal on zoom? Ok did you get all of your no-cost benefits emailed to you? Did you qualify for your permanent veteran benefits? What happened? Either sit with or resolve
IT’S A SCAM!:
Sir did you read the letter that was sent to you when you requested your benefits? I can assure you that your veterans service organization would not have partnered with our company if we were not so highly respected as a company. Let me send you a picture of my ID badge and a copy of what you filled out when you requested this. Did you get that?
WHAT ARE THE BENEFITS EXACTLY
Oh you must not have read the letter that they sent you. We will be going over your updated 2024 veteran benefits, what the VA covers and what they don’t cover, your new burial allowance and activate ALL your veteran burial benefits that you’re entitled to.
Tech issues
Don’t worry, (name) it’s my job to help walk you through this whole thing step by step to get your benefits activated. We will figure it out together! What are you seeing on your screen right now?
Do you have access to another device? Do you have a friend or relative that lives with you who has a device that can access the internet?
WHAT IS THE DIFFERENCE BETWEEN VA BENEFITS THROUGH AO AND ANY OTHER COMPETITOR?:
I’m sure that at your age you guys are getting bombarded with all kinds of different offers for different kinds of life insurance or funeral plans but NONE of those options are quite as good as advertised. The freedom of choice is the only option in America that is GUARANTEED TO PAY OUT IMMEDIATELY AT THE FUNERAL HOME for veterans so that your family doesn’t have to pay for it themselves and wait for life insurance to reimburse them. Do you see how important that is?
WHAT IS THE DIFFERENCE BETWEEN VA BENEFITS THROUGH AO AND ANY OTHER COMPETITOR?: #2
There’s going to be a big difference between what you can get publicly and your private veteran benefits so we’ll see if you qualify for those and I will go through it with you.
I CAN DO THIS BY MYSELF; SEND IT TO ME
There is nothing for me to send you until we go over your benefits and activate them together
Send it to me #2
The main reason for our meeting is to help set up your permanent benefits that cover your final expenses and you will need to meet with me in order to qualify for them and be able to activate them so we can break down everything you do and do not have based on your qualifications.
Send it to me #3
Unfortunately there’s nothing for me to mail you yet. If you qualify, these benefits will be personalized to your families needs so I will need to help you qualify first and then build a program specifically for you. Once you are approved we will be mailing out your benefits to you. So what’s closest to you, laptop, tablet or smartphone?
