Recognition & Recall

Question 1

Which Competency matches with these Behaviors

Answer 1

Coaching Presence

Question 2

Match the Coaching Tasks with the Appropriate Components

Answer 2

Developmental Frames

Question 3

List the types and context of Response Modes

Answer 3

SUPPORTING

Affective: internal context

Objective: external context

Listening: communicates deep desire to understand and fosters clarification

CHALLENGING

Honest Labeling: direct, “straight-talk”, encouraging clients self-confrontation

Question 4

Learning Outcome from ORID Data

Answer 4

O - facts and observable Data / learn contextual awareness (external)

R - reactions, emotions, senses / learn contextual awareness (internal)

I - patterns, themes, values / learn contextual clarity

D - options, goals, planning / learn informed action

Question 5

Match the Coaching Tasks with the Appropriate Components

Answer 5

Exploring Options

Question 6

Match the Coaching Tasks with the Appropriate Components

Answer 6

Entry / Contracting

Question 7

Match Description with Competency

Answer 7

Questioning

Question 8

Name our Guiding Principles

Answer 8

Adhere to High Standards of Ethical Conduct

Focus on the Client’s Agenda

Earn the Right to Advance at Each Stage of the Coaching Process

Gain Commitment through Involvement

Question 9

List types of Data

gathered from ORID

& the related questions

Answer 9

Objective Data (what’s happening)

Reflective Data (what does it mean?)

Interpretive Data (how am I feeling or reacting?)

Decisions Data (what do I do. How do I respond?)

Question 10

Match the Description with the Coaching Component

Answer 10

Feedback

Question 11

Match the Coaching Tasks with the Appropriate Components

Answer 11

Growth & Renewal

Question 12

Competency Cluster:

Co-creating the relationship

is made up of which Competencies

Answer 12

Co-creating the relationship

Relating

Coaching presence

Leveraging diversity

Question 13

Match the Description with the Coaching Phase

Answer 13

Context

Question 14

Match the Description with the Coaching Component

Answer 14

Entry / Contracting

Question 15

Coaching Competencies :

Name the Three Clusters

Answer 15

Co- creating the relationship

Making meaning with others

Helping others succeed

Question 16

Match the Description with the Coaching Component

Answer 16

Situation Analysis

Question 17

Four Coaching Competencies that make up the Success Pyramid

Answer 17

Relating

Questioning

Coaching Presence

Listening

Question 18

ORID sample questions

Answer 18

O - what is the history of the situation? What do we know about the situation?

R - what energizes you most about… what does this remind you of…

I - what’s the storyline here.. what have we learned so far…

D - what do you need to do… what will you do first… how will you prioritize…

Question 19

Match the Description with the Coaching Phase

Answer 19

Conduct

Question 20

Match the Description with the Coaching Component

Answer 20

Planning

Question 21

Guiding Principle: Build Commitment through Involvement

List the Practice for this Principle

Answer 21

Talk less, listen more by asking powerful, high-leverage questions and helping clients make discoveries for themselves

Realize that opposition and resistance is a natural part of the learning and change process, and is often a sign of involvement and should be explored with the client rather than stifled

Involve the client at every phase of the coaching process in defining their situation, determining their needs, exploring options and developing solutions

Question 22

Which Guiding Principle matches with these Practices:

Talk less, listen more by asking powerful, high-leverage questions and helping clients make discoveries for themselves

Realize that opposition and resistance is a natural part of the learning and change process, and is often a sign of involvement and should be explored with the client rather than stifled

Involve the client at every phase of the coaching process in defining their situation, determining their needs, exploring options and developing solutions

Answer 22

Guiding Principle:

Build Commitment through Involvement

Question 23

Match Description with Competency

Answer 23

Coaching Presence

Question 24

Match the Description with the Coaching Component

Answer 24

Execution

Question 25

Competency Cluster: Making Meaning with Others is made up of which Competencies

Answer 25

_Making meaning with others_ Questioning Listening Testing assumptions

Question 26

Match the Coaching Tasks with the Appropriate Components

Answer 26

Situation Analysis

Question 27

Which Guiding Principle matches with these Practices: Help clients move from the general (or foundational work – quick wins to build confidence) to the specific (or more advanced work, outside of their comfort zone) Help clients connect potential options to core organizational and personal values, linking each suggested intervention to their goals, wants or needs Help clients make explicit the progress they have made toward their goals and the work yet to be done (i.e., their emerging “story”)

Answer 27

Guiding Principle: Earn the Right to Advance

Question 28

Match the Description with the Coaching Phase

Answer 28

Content

Question 29

Match the Coaching Tasks with the Appropriate Components

Answer 29

Feedback

Question 30

Match the Description with the Coaching Component

Answer 30

Developmental Frames

Question 31

Guiding Principle: Earn the Right to Advance List the Practice for this Principle

Answer 31

**_Help_** clients move from the general (or foundational work – quick wins to build confidence) to the specific (or more advanced work, outside of their comfort zone) **_Help_** clients connect potential options to core organizational and personal values, linking each suggested intervention to their goals, wants or needs **_Help_** clients make explicit the progress they have made toward their goals and the work yet to be done (i.e., their emerging “story”)

Question 32

Which Competency matches with these Behaviors

Answer 32

Contributing

Question 33

Guiding Principle: Focus on the Client’s Agenda List the Practice for this Principle

Answer 33

**_Concentrate_** on the client’s context (personal and organizational), where they are in their learning and change process, change agenda, rather than your agenda **_Make_** sure that everything you say, everything you do, every suggestion or recommendation you make, is of value to the client and promotes their agenda (i.e., aligned expectations) **_Always_** ask yourself the question, “What’s in it for the client?”

Question 34

Match the Coaching Tasks with the Appropriate Components

Answer 34

Action Strategies

Question 35

Competency Cluster: Helping Others Succeed is made up of which Competencies

Answer 35

_Helping others succeed_ Reframing Contributing Business acumen

Question 36

Match the Coaching Tasks with the Appropriate Components

Answer 36

Execution

Question 37

Match Description with Competency

Answer 37

Listening

Question 38

Guiding Principle: Adhere to High Standards of Ethical Conduct List the Practice for this Principle

Answer 38

**_Devise_** a clear definition and philosophical orientation to guide your practice throughout the coaching process; commit to continuous personal and professional development **_Honor_** confidentiality and privacy—respect human and individual rights (“first do no harm”); acknowledge individual differences and diversity—strive for intercultural sensitivity (respect & dignity) **_Manage_** personal boundaries with clients, avoid conflicts of interest, and adhere to all applicable laws

Question 39

Match the Coaching Tasks with the Appropriate Components

Answer 39

Planning

Question 40

Match the Description with the Coaching Component

Answer 40

Exploring Options

Question 41

Match the Description with the Coaching Component

Answer 41

Action Strategies

Question 42

Match the Description with the Coaching Component

Answer 42

Growth & Renewal

Question 43

Which Guiding Principle matches with these Practices: Devise a clear definition and philosophical orientation to guide your practice throughout the coaching process; commit to continuous personal and professional development Honor confidentiality and privacy—respect human and individual rights (“first do no harm”); acknowledge individual differences and diversity—strive for intercultural sensitivity (respect & dignity) Manage personal boundaries with clients, avoid conflicts of interest, and adhere to all applicable laws

Answer 43

Guiding Principle: Adhere to High Standards of Ethical Conduct

Question 44

Which Competency matches with these Behaviors

Answer 44

Questioning

Question 45

Which Guiding Principle matches with these Practices: Concentrate on the client’s context (personal and organizational), where they are in their learning and change process, change agenda, rather than your agenda Make sure that everything you say, everything you do, every suggestion or recommendation you make, is of value to the client and promotes their agenda (i.e., aligned expectations) Always ask yourself the question, “What’s in it for the client?

Answer 45

Guiding Principle: Focus on the Client’s Agenda

Question 46

Which Competency matches with these Behaviors

Answer 46

Listening

Question 47

Match Description with Competency

Answer 47

Contributing

Question 48

Which Competency matches with these Behaviors

Answer 48

Relating

Question 49

Match Description with Competency

Answer 49

Relating