Regulatory Quiz Flashcards
The New Account Hold reason can be used if an account is open for ____ ________ _____ or less and the customer does not have any other accounts open for atleast _______ ______ ______.
30 calendar days
30 calendar days
What are the 3 types of Reg CC hold?
- New Account Hold
- Large Dollar Hold
- Special Hold
What type of Reg CC hold can be placed on any type of customer (Consumer, Private, Commercial, etc)?
1. New Account Hold
2. Large Dollar Hold
3. Special Hold
- Special Hold
When looking at a Reg CC Hold in TellerPRO or SalesPRO, how can you identify hold placed by back office?
these holds begins with an asterisk (*)
A letter is sent to the customer when this type of hold is placed
The CRA Notice is posted in all lobbies on the ____ ______ ______
Customer Information Sheet
The CRA Public File can be viewed electronically in all branches the ____ day it is ______
same; requested
Associated Bank’s current CRA Rating, dated ______ is : ___________
August, 2, 2021; Satisfactory
Where can you find the CRA Reference Guide?
a. Intranet, Departments, Corporate Risk Management, Community Reinvestment Act (CRA), CRA Reference Guide
b. Associated Central, Community, Bottom Right Section on page
c. Quick Links on Branch Banking
b. Associated Central, Community, Bottom Right Section on page
Where can you find the CRA Reference Guide?
a. Intranet, Departments, Corporate Risk Management, Community Reinvestment Act (CRA), CRA Reference Guide
b. Associated Central, Community, Bottom Right Section on page
c. Quick Links on Branch Banking
b. Associated Central, Community, Bottom Right Section on page
If a customer requests to view a printed copy of the CRA Public File, it must be sent out:
a. In 5 business days
b. In 5 calendar days
c. Just show it to the customer in the branch electronically
b. 5 calendar days
If the customer asks to view the file electronically, you must (circle all that apply)
a. Complete the request the same day
b. Remain with the customer
c. Complete the request within 5 calendar days
d. Set customer up on a spare computer so they can be left alone
e. Follow the Computer Monitor Sharing Tip Sheet
a, b, e
A Complaint is any situation where the customer is ______, or their _____ were not met
dissatisfied; expectations
All in-person/phone/email complaints must be logged on a _____ ____, including _____ complaints
service request; resolved
The Complaint Management Program was created to ensure all complaints received are _____/______, ______, and ______, when necessary, to the appropriate management levels
tracked/reported; resolved; escalated
Circle all items that are acceptable to provide to customers on their own account:
a. Account Documents generated from SalesPRO during account opening
b. Copies of checks
c. Screen Prints from TellerPRO/SalesPRO
d. Statements
a, b, d
