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NCOA > Reinforcing Culture > Flashcards

Reinforcing Culture Flashcards

1
Q

Words like discrimination, oppression, dominance, subordination, heterosexism, racism, or male privilege are defined as which of the following?

a.	 Perceptual lens

b.	 Danger detector

c.	 Language of diversity
A

c.
Language of diversity

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2
Q

According to the Unconscious Bias lesson, what is the most effective tool available for testing one’s own Unconscious Bias?

a.	 Implicit Bias Test

b.	 Unconscious Bias Test

c.	 Implicit Association Test
A

c.
Implicit Association Test

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3
Q

One example of how the Organizational Unconscious can have a negative impact on the workplace is:

a.	 Confirmational Behavior

b.	 Flexible work arrangements

c.	 Unconscious self-perception
A

b.
Flexible work arrangements

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4
Q

Which of the following best identifies attitudes and biases beyond our regular perception of ourselves and others?

a.	 Hidden bias

b.	 Hidden beliefs

c.	 Good person/bad person
A

b.
Hidden beliefs

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5
Q

What determines whether something or someone is safe before we can even begin to consciously decide?

a.	 Fight or flight

b.	 Perceptual lens

c.	 Danger detector
A

c.
Danger detector

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6
Q

According to the Special Case Study, Proven Strategies for Addressing Unconscious Bias in the Workplace, what is the first step in tackling workplace bias?

a.	 Leadership Development Seminar

b.	 Diversity is a moral imperative or societal goal

c.	 Provide an open channel of communication for employees
A

c.
Provide an open channel of communication for employees

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7
Q

Which of the following best identifies Micro-Affirmations?

a.	 Organizational unconscious

b.	 Unconscious self-perception

c.	 Apparently small acts that are ephemeral and hard-to-see
A

c.
Apparently small acts that are ephemeral and hard-to-see

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8
Q

What is one of the problems with the “good person/bad person” paradigm of diversity?

a.	 Find the "bad people" and fix them

b.	 Human beings need bias to survive

c.	 People make the choice to discriminate
A

b.
Human beings need bias to survive

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9
Q

According to the Proven Strategies for Addressing Unconscious Bias in the Workplace, which of the following should be used since different departments might have different issues?

a.	 Initiate a resume study within your company

b.	 Ensure anonymous employee surveys are conducted company-wide

c.	 Support projects that encourage positive images of persons of color, LGBT, and women
A

b.
Ensure anonymous employee surveys are conducted company-wide

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10
Q

Having a sense of familiarity or a background of comfort of one person during a job interview is an example of which of the following?

a.	 Affinity bias

b.	 Micro-affirmations

c.	 Confirmational behavior
A

a.
Affinity bias

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11
Q

Engagement and passion are ways to increase what?

a.	 Trust-building rate

b.	 Emotional self-awareness

c.	 Level of emotional investment
A

c.
Level of emotional investment

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12
Q

It is proposed that trust is built upon which of the following?

a.	 Truth

b.	 Cooperation

c.	 Disappointment
A

a.
Truth

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13
Q

Trust is the willingness to accept what based upon positive expectations of another’s behavior?

a.	 Indifference

b.	 Vulnerability

c.	 Open-mindedness
A

b.
Vulnerability

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14
Q

At what level of the “Truth Triangle” is Confidence?

a.	 Personal trust

b.	 Truth over time

c.	 Institutional trust and respect
A

b.
Truth over time

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15
Q

When it comes to the “Trust Triangle,” which of the following is most closely associated with the bottom “Institutional Trust”?

a.	 Respect

b.	 Confidence

c.	 Commitment
A

a.
Respect

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16
Q

Trust is the belief that others act in the interest of fairness and social welfare rather than their _______.

a.	 Family

b.	 Self-interest

c.	 Organization
A

b.
Self-interest

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17
Q

A leader who is self-aware of their ______ can allow a foundation of trust to be built.

a.	 Visibility

b.	 Emotions

c.	 Non-verbals
A

b.
Emotions

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18
Q

When it comes to the “Trust Triangle,” which of the following is most closely associated with the middle “Truth Over Time”?

a.	 Respect

b.	 Confidence

c.	 Commitment
A

b.
Confidence

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19
Q

When it comes to the “Trust Triangle,” which of the following is most closely associated with the peak “Personal Trust”?

a.	 Respect

b.	 Confidence

c.	 Commitment
A

c.
Commitment

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20
Q

Which of the following “Practical Approaches for Building Trust” include straight talk, get better, and practice accountability?

a.	 Build high quality relationships

b.	 Show that you care about your subordinates

c.	 Covey's 13 behaviors for high-trust leaders
A

c.
Covey’s 13 behaviors for high-trust leaders

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21
Q

“Knowledgeable as a result of persistent, intentional study” BEST identifies which of the following “Six Levels of Commitment”?

a.	 Involved

b.	 Informed

c.	 Immersed
A

b.
Informed

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22
Q

“Knowledgeable as a result of both study and activity” BEST identifies which of the following “Six Levels of Commitment”?

a.	 Involved

b.	 Invested

c.	 Immersed
A

a.
Involved

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23
Q

“Recognized as “the” leader in the field” BEST identifies which of the following “Six Levels of Commitment”?

a.	 Involved

b.	 Informed

c.	 Innovative
A

c.
Innovative

24
Q

“Recognized as an expert or specialist” BEST identifies which of the following “Six Levels of Commitment”?

a.	 Invested

b.	 Innovative

c.	 Immersed
A

c.
Immersed

25
Q

“Recognized as “a” leader in the field” BEST identifies which of the following “Six Levels of Commitment”?

a.	 Invested

b.	 Innovative

c.	 Immersed
A

a.
Invested

26
Q

“Aware of the basics and adding to that knowledge on a casual basis” BEST identifies which of the following “Six Levels of Commitment”?

a.	 Involved

b.	 Informed

c.	 Interested
A

c.
Interested

27
Q

Nobody wants to be taken for granted. This statement BEST identifies which of the following “Increasing Commitment: 7 Ways to Move People from the Fringe to the Center”?

a.	 Request their help

b.	 Express appreciation

c.	 Give lots of encouragement
A

b.
Express appreciation

28
Q

Ask people to take on a job or lead a project. Explain why you’re asking them and not someone else. Present the request honestly in terms of time and energy needed to be successful. This statement BEST identifies which of the following “Increasing Commitment: 7 Ways to Move People from the Fringe to the Center”?

a.	 Request their help

b.	 Express appreciation

c.	 Give lots of encouragement
A

a.
Request their help

29
Q

Proximity promotes progress as people get to know more people and build relationships. This statement BEST identifies which of the following “Increasing Commitment: 7 Ways to Move People from the Fringe to the Center”?

a.	 Get to know the person

b.	 Introduce them to others

c.	 Understand his or her desires and aspirations
A

b.
Introduce them to others

30
Q

People will perform best when their skills and interests are matched to opportunities. This statement BEST identifies which of the following “Increasing Commitment: 7 Ways to Move People from the Fringe to the Center”?

a.	 Ask them for ideas

b.	 Express appreciation

c.	 Get to know the person
A

c.
Get to know the person

31
Q

Any military member or civilian employee who deliberately makes unwanted verbal comments, gestures, or physical contact of a sexual nature in the workplace is engaging in which of the following?

a.	 Consent

b.	 Sexual assault

c.	 Sexual harassment
A

c.
Sexual harassment

32
Q

Which of the following works in conjunction with the military services and the civilian community to develop and implement innovative prevention and response programs?

a.	 The DoD Sexual Assault Prevention and Response Office

b.	 The Air Force Sexual Assault Prevention and Response Office

c.	 The Sexual Assault Prevention and Response (SAPR) program
A

a.
The DoD Sexual Assault Prevention and Response Office

33
Q

Which of the following is a form of sex discrimination that involves unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature?

a.	 Consent

b.	 Sexual assault

c.	 Sexual harassment
A

c.
Sexual harassment

34
Q

An Expedited Transfer, in conjunction with this type of report, provides victims the option of a PCS or a temporary or permanent PCA to a location that will assist with the immediate and future welfare of the victim, while also allowing them to move to locations that can offer additional support to assist with healing?

a.	 Bystander Report

b.	 Restricted Report

c.	 Unrestricted Report
A

c.
Unrestricted Report

35
Q

Which of the following is a process used by a service member to report or disclose he or she is the victim of a sexual assault to specified officials on a requested confidential basis?

a.	 Bystander Reporting

b.	 Restricted Reporting

c.	 Unrestricted Reporting
A

b.
Restricted Reporting

36
Q

Which of the following reporting option initiates an official investigation and command notification in addition to healthcare, victim advocacy, and legal services?

a.	 Bystander Reporting

b.	 Restricted Reporting

c.	 Unrestricted Reporting
A

c.
Unrestricted Reporting

37
Q

Promoting healthy relationships between has shown promise to enhance a healthy command climate and prevent sexual assault. This statement BEST describes which of the following “Prevention Program Elements”?

a.	 Accountability

b.	 Education and Training

c.	 Peer to Peer Mentorship
A

c.
Peer to Peer Mentorship

38
Q

Efforts designed to improve Knowledge, impart a skill and or influence attitudes and behaviors of a target population are an important part of a prevention program. This statement BEST describes which of the following “Prevention Program Elements”?

a.	 Accountability

b.	 Organizational Support

c.	 Education and Training
A

c.
Education and Training

39
Q

This is the center for the prevention of sexual assault, responsible for the climate of the unit and the welfare of their subordinates. It also assembles the resources with the requisite skills and expertise for a successful SAPR program. This statement BEST describes which of the following “Prevention Program Elements”?

a.	 Education and Training

b.	 Leadership Involvement

c.	 Peer to Peer Mentorship
A

b.
Leadership Involvement

40
Q

The taking or threatening to take an adverse personnel action, or withholding or threatening to withhold a favorable personnel action, with respect to a military member because the member reported a criminal offense describes which if the following?

a.	 Reprisal

b.	 Coercion

c.	 Retaliation
A

c.
Retaliation

41
Q

The taking or threatening to take an unfavorable personnel action, or withholding or threatening to withhold a favorable personnel action, for making, preparing to make, or being perceived as making or preparing to make a protected communication describes which of the following?

a.	 Reprisal

b.	 Coercion

c.	 Retaliation
A

a.
Reprisal

42
Q

Offenders who ATTEMPT sexual acts including rape, sexual assault, aggravated sexual contact, abusive sexual contact, forcible sodomy, or other sexual misconduct can be held accountable under which of the following UCMJ articles?

a.	 6b

b.	 80

c.	 120
A

b.
80

43
Q

The UCMJ Article _____ adopted the Federal Crime Victims’ Rights Act of 2004, which added eight victims’ rights and the right to seek redress at the Service’s court of criminal appeals to the UCMJ.

a.	 6b

b.	 32

c.	 120
A

a.
6b

44
Q

Perpetrators of sexual acts including rape, sexual assault, aggravated sexual contact, abusive sexual contact, forcible sodomy, or other sexual misconduct can be held accountable under which of the following UCMJ articles?

a.	 32

b.	 80

c.	 120
A

c.
120

45
Q

This level of culture includes all the phenomena that one sees, hears, and feels when one encounters a new group with an unfamiliar culture.

This statement BEST describes which level of culture?

a.	 Artifacts

b.	 Underlying Assumptions

c.	 Espoused Beliefs and Values
A

a.
Artifacts

46
Q

When a solution to a problem works repeatedly, it comes to be taken for granted. What was once a hypothesis, supported only by a hunch or a value, gradually comes to be treated as a reality. We come to believe that nature really works this way.

This statement BEST describes which level of culture?

a.	 Artifacts

b.	 Underlying Assumptions

c.	 Espoused Beliefs and Values
A

b.
Underlying Assumptions

47
Q

All group learning ultimately reflects someone’s original beliefs and values, their sense of what ought to be, as distinct from what is. When a group is first created or when it faces a new task, issue, or problem, the first solution proposed to deal with it reflects some individual’s own assumptions about what is right or wrong, what will work or not work.

This statement BEST describes which level of culture?

a.	 Artifacts

b.	 Underlying Assumptions

c.	 Espoused Beliefs and Values
A

c.
Espoused Beliefs and Values

48
Q

The leader knows what we are supposed to do.

This statement BEST describes which stage of Group Evolution?

a.	 Group work

b.	 Group building

c.	 Group formation
A

c.
Group formation

49
Q

We are a great group; we all like each other.

This statement BEST describes which stage of Group Evolution?

a.	 Group work

b.	 Group building

c.	 Group formation
A

b.
Group building

50
Q

We know who we are, what we want, and how to get it. We have been successful, so we must be right.

This statement BEST describes which stage of Group Evolution?

a.	 Group work

b.	 Group building

c.	 Group maturity
A

c.
Group maturity

51
Q

We can perform effectively because we know and accept each other.

This statement BEST describes which stage of Group Evolution?

a.	 Group work

b.	 Group building

c.	 Group maturity
A

a.
Group work

52
Q

A company almost went bankrupt because they overengineered their products and made them too expensive. They survived by hitting the market with a lower-quality, less expensive product. Some years later the market required a more expensive, higher-quality product but this company was not able to produce such a product because they could not overcome their anxiety based on their memories of almost going under with the more expensive high-quality product.

This statement BEST describes which one of the Primary Embedding Mechanisms?

a.	 How leaders allocate resources

b.	 How leaders react to critical incidents and organizational crises

c.	 What leaders pay attention to, measure, and control on a regular basis
A

b.
How leaders react to critical incidents and organizational crises

53
Q

This is one of the most subtle yet most potent ways in which leader assumptions get embedded.

This statement BEST describes which one of the Primary Embedding Mechanisms?

a.	 How leaders allocate resources

b.	 Deliberate Role Modeling, Teaching, and Coaching

c.	 How Leaders Recruit, Select, Promote, and Excommunicate
A

c.
How Leaders Recruit, Select, Promote, and Excommunicate

54
Q

This encompasses all the visible features of the organization that clients, customers, vendors, new employees, and visitors would encounter. The messages that can be inferred from this environment, as in the case of structure and procedures, potentially reinforce the leader’s messages.

This statement BEST describes which one of the Secondary Articulation and Reinforcement Mechanisms?

a.	 Rites and rituals of the organization

b.	 Organizational systems and procedures

c.	 Design of Physical Space, Facades, and Buildings
A

c.
Design of Physical Space, Facades, and Buildings

55
Q

These are attempts by the founders or leaders to state explicitly what their values or assumptions are. These statements typically highlight only a small portion of the assumption set that operates in the group and, most likely, will highlight only those aspects of the leader’s ideology that lends itself to public articulation.

This statement BEST describes which one of the Secondary Articulation and Reinforcement Mechanisms?

a.	 Organizational systems and procedures

b.	 Design of Physical Space, Facades, and Buildings

c.	 Formal Statements of Organizational Philosophy, Creeds, and Charters
A

c.
Formal Statements of Organizational Philosophy, Creeds, and Charters

56
Q

If leaders are aware of this process, then being systematic in paying attention to certain things becomes a powerful way of communicating a message, especially if leaders are totally consistent in their own behavior.

This statement BEST describes which one of the Primary Embedding Mechanisms?

a.	 How leaders allocate resources

b.	 How leaders react to critical incidents and organizational crises

c.	 What leaders pay attention to, measure, and control on a regular basis
A

c.
What leaders pay attention to, measure, and control on a regular basis

57
Q

The most visible parts of life in any organization are the daily, weekly, monthly, quarterly, and annual cycles of routines, procedures, reports, forms, and other recurrent tasks that have to be performed. Origins of such routines are often not known to participants—or, in some cases, even to senior management—but their existence lends structure and predictability to an otherwise vague and ambiguous organizational world.

This statement BEST describes which one of the Secondary Articulation and Reinforcement Mechanisms?

a.	 Rites and rituals of the organization

b.	 Organizational systems and procedures

c.	 Design of Physical Space, Facades, and Buildings
A

b.
Organizational systems and procedures

NCOA (3 decks)

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