Relationship Management

Question 1

Emotional intelligence (EI)

Answer 1

Ability to be sensitive to and understand one’s own and others’ emotions and impulses.

Question 2

Negotiation

Answer 2

Process by which two or more parties work together to reach agreement on a matter.

Question 3

Networking

Answer 3

Process of developing mutually beneficial contacts through the exchange of information

Question 4

Principled negotiation

Answer 4

Process in which negotiators aim for mutual gain, emphasizing the need to focus on the problem instead of personal differences and on mutually beneficial outcomes.

Question 5

Stakeholder concept

Answer 5

Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities.