Remedies Flashcards
(45 cards)
Principles of justice
- Fairness
- Equality
- Access
Fairness
- Fair legal processes, hearings or trials
- People deciding the dispute should be impartial and unbiased
Parties: - Know the claims, defences and evidence that will be used
- Opportunity to present their case and rebut the other person’s case
Equality
- All people should be treated equally before the law and have an equal opportunity to present their case.
- No person or group should be treated better or worse because of a personal characteristic.
- Processes should be free from bias.
Access
People should be able to:
- Understand their legal rights
- Pursue their case
- Use the procedures, methods and institutions that resolve a civil dispute.
Methods used to resolve a civil dispute
- Mediation
- Conciliation
- Arbitration
Mediation
- Mediator, an impartial 3rd party helps the disputing parties reach a resolution
- Mediator tries to empower the parties, even out imbalances and help people make a decision
- Mediator does not need to be an expert in the relevant area of law
- Parties can arrange a private mediation, court can refer parties in a court case to mediation before the final trial or hearing, parties in a tribunal case are referred to mediation to resolve the dispute before the hearing
Conciliation
- Conciliator, the third party, makes suggestions about appropriate ways of resolving the matter
- Parties make the final decision but it is not binding
- Conciliator has specialist knowledge about the subject matter of the dispute
- Parties in a dispute at VCAT are often sent to a compulsory conference which uses conciliation
- The Family court of Australia often organises conciliation conferences between parties
Arbitration
- Arbitrator, the third party, listens to the parties and tries to help them reach an agreement
- Arbitrator makes a binding decision on the parties if they cannot reach an agreement themselves
- Arbitrator has knowledge of the subject matter of the dispute and the applicable law
- Magistrates’ Court can use arbitration to resolve civil claims less that $10,000
Mediation and conciliation: Strengths
- Less formal setting and confrontational than a courtroom which alleviates stress
- Matters are discussed confidentially and without publicity
- Can achieve a ‘win-win’ solution where both parties feel satisfied, as opposed to a court making a decision where one party is successful and the other is not
- Conciliator has specialised knowledge in the subject matter of the dispute
Mediation and conciliation: Weaknesses
- Both parties must be willing to participate in mediation or conciliation for it to be successful
- Unless parties enter into terms of settlement, decisions reached are not binding on the parties
- Mediators and conciliators have no power to order parties to come to a decision or attend
- Mediation only: Mediator cannot give advice or offer suggestions
Arbitration: Strengths
- Decisions are binding on all of the parties, ensuring the parties are required to follow it
- More informal than court processes which alleviates stress
- Arbitrator has expertise in resolving these types of matters and making a binding decision
- Often conducted privately so parties have flexibility in the way it is conducted
- Cheaper than resolving the dispute through court
Arbitration: Weaknesses
- Available only where parties have agreed on arbitration or for small claims in the Magistrates’ Court
- Parties have no control over the outcome, which will be imposed on them by a third party
- Can be as formal and expensive as a court process as evidence is often gathered and legal representation is used
Institutions that resolve civil disputes
- Tribunals
- Ombudsman
- Complaints bodies
Tribunals
- Provide low-cost and efficient methods of dispute resolution
- Obtain their power from parliament
- Can make binding decisions on parties
- Develop expertise in particular types of disputes
- Cannot hear every type of dispute
Example of a tribunal: VCAT
Victorian Civil and Administrative Tribunal
- Provides low-cost, accessible, efficient and independent dispute resolution services
- Enables cases to be heard and determined by an independent third party (mediator or conciliator)
- Variety of locations in Victoria and online access
Ombudsman
- Independent, timely and accessible dispute resolution services to individuals in particular industries.
- Limited ability to hear complaints.
- Free
- Resolves complaints by working with the two parties.
- Every ombudsman is appointed by the government, though they act independently of the government
Complaints bodies
- Free complaint and dispute resolution service so ordinary Australians have access
- Obtained power through parliament
- Focus on disputes about products or services sold by companies, not on individuals
- No power to make a binding decision or conduct a hearing
- Can take legal action against an entity that broke the law
Institutions that resolve civil disputes: Strengths
Access:
- Provides alternative methods of making complaints or resolving disputes other than through courts.
- Ombudsman and complaints bodies are free and tribunals costs are lower than courts
Equality
- Provides an avenue for individuals to resolve disputes with larger service providers and government agencies without fear of intimidation
- Ensures procedural fairness by giving parties the opportunity to present their case
Fairness
- Person assisting parties is independent and impartial
- Often specialised in a particular industry or area of law
Institutions that resolve civil disputes: Weaknesses
- Many individuals are not aware of the ombudsman and complaints bodies that are available
- An ombudsman or a complaints body has limited power to make binding decisions which may cause inconsistencies in the way matters are decided
- No ability to award compensation or limited
- Ombudsman and complaints bodies are specialised and can only hear certain types of complaints, giving no choice but to issue some claims in a court or tribunal
Example of a complaints body: Consumer Affairs Victoria
- Enforces compliance with consumer laws
- Provides consumers and traders, and landlords and tenants, with a dispute resolution process.
- People can use CAV to exercise their consumer rights when they may have been infringed.
- Helps any party that has been wronged seek compensation for loss they have suffered
Example of an office of ombudsman: Public Transport Ombudsman (PTO)
- Investigates and resolves complaints about Victorian public transport related matters
- Can require parties to attend conciliation
- Cannot order compensation beyond $10,000
- The complainant can choose whether to accept the decision of the PTO and they are bound by it.
Civil jurisdiction Magistrates’ Court,
- Original jurisdiction - claims up to $100 000
- No appellate jurisdiction
Civil jurisdiction County Court
- Original jurisdiction - unlimited
- No appellate jurisdiction, unless given under a specific Act of Parliament
Civil jurisdiction Supreme Court (Trial Division)
- Original jurisdiction - unlimited
- Appellate jurisdiction - appeals on a question of law from the Magistrates’ Court and VCAT