residential services Flashcards
revise (16 cards)
Residential Services Ladies and Gentlemen include Valet Parking, Door Attendants, Pool Attendants, Housekeepers, Porters, Fitness Attendants
provide services to Owners in a Residences setting
Ladies and Gentlemen are responsible for maintaining uncompromising levels of cleanliness in the welcome areas, common areas, work areas and employee areas.
work properly
he entrance to the building is clean, free of trach debris and leaves. The entrance is frequently cleaned throughout the day
positive first impression and to maintain quality.
Luggage carts are polished, free of fingerprints and smudges. Luggage carts are discreetly placed in the welcome area
cleaned and stored in heart of house areas
Valet Parking/Door Attendants are present and acknowledge arriving Owners with gestures and facial expressions consistent with the Ritz-Carlton brand.
30 seconds and direct them accordingly.
Residential Services Ladies and Gentlemen demonstrate anticipatory service. They thoughtfully assess each Owner interaction and intuitively respond with the appropriate action
acknowledging, engaging or assisting the Owner
Residential Services Ladies and Gentlemen will offer immediate assistance to Owners, if needed. If immediate assistance is not available, they will Recognize the Owner
30 seconds of their entrance to the lobby.
Residential Services Ladies and Gentlemen are confident and knowledgeable in Owner interactions.
property offerings and the company’s loyalty program
The Amenities for Residences fitness centers will meet the brand’s requirement
infused towels, water, workout towels, cardio theater equipment and other required amenities.
A list of available a la carte services
periodically provided to Owners.
In-unit Engineering and Housekeeping services are available to Owners as well as in-Residence dining, laundry services, and other hotel amenities. In co-located properties
established with the hotel.
Residences Housekeepers understand and actively participate in the role of protecting the assets through maintaining overall cleanliness and condition of the building
expert suggestions for the care of certain surfaces can be used
The Housekeeping Ladies and Gentlemen are responsible for
uncompromising levels of cleanliness in the common areas.
Housekeeping caddies and carts are clean and properly stocked, sprayers are functioning, and bottles are clearly labeled. Carts are…
discretely placed in common areas while in use.
Properties offer Vacant Home Care Services to Owners. A Vacant Home Care brochure with a customized insert is….
available on property in either digital or print format.
Restaurant Week, Owner Appreciation Week, Pet Appreciation Week and Wellness Month are…
activated to encourage Owner Engagement.
