Rev 2 Flashcards
1
Q
Which are the 4 dimensions model?
A
Organizations and People
Information and Technology
Partners and Suppliers
Value streams and Processes
2
Q
Which are the 6 Service Value Chain activities?
A
Plan Improve Engage Design and Transition Obtain/Build Deliver and Support
3
Q
Which are the 7 ITIL Guiding Principles?
A
Focus on value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and pratical Optimize and automate
4
Q
Which are the core components of the ITIL SVS?
A
Service Value Chain Practices Guiding Principles Governance Continual Improvement
