Reversing Flashcards

(16 cards)

1
Q

not sure guys ready

A

I’m not sure you guys are ready for this. Let me come back when we have made more progress.

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2
Q

Not a fit

A

Sounds like it’s not a good fit.

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3
Q

You’re already satisfied

A

Sounds like you’re pretty satisfied.

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4
Q

We have decided to buy something else this year?

A

Why?

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5
Q

We’re already using or looking at another type of service?

A

You are probably OK with it, so why look?

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6
Q

You can give us the type of help we need?

A

I’m not so sure I can help. Why do you think I have the solutions?

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7
Q

I think we’re OK the way we are.

A

There’s probably no reason for us to speak.

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8
Q

We have an open mind to new ideas.

A

I appreciate you’re being open. But I don’t want to waste your time. I only work with companies who have [pain 1], [pain 2], [pain 3]. I don’t suppose you have any of these?

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9
Q

We had a bad experience.

A

We probably won’t be doing business, but tell me about the issue.

If they could have done one thing better, what would it be?

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10
Q

We’re not interested. We are happy with our current guy.

A

Sounds like you’re 100% happy, and it doesn’t make sense to talk. Probably no reason for us to speak.

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11
Q

Take me off your list. Not interested in switching.

A

You’d never consider going with another vendor, is that a fair statement?

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12
Q

Let me think this over.

A

I understand, because you wouldn’t want to tell me what you’re thinking.

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13
Q

I have some interest. Show me what you have.

A

I see. I didn’t think there was a fit. What did I say that interested you?

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14
Q

This looks great.

A

I didn’t think you liked it at all. What do you like?

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15
Q

I’ve heard some great things about you.

A

I really appreciate that. I’m not really sure I can help. What did you hear about us?

I think Joe says nice things about everyone. Just what did you hear that made you decide we should talk?

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16
Q

We need things that would work better for us.

A

I see. I might be able to help. I can see some value in that …. , but what real value would that create for you?