Reviewer Flashcards
(27 cards)
quality based on the philosophy that continually improving people.
Leadership for quality
knows their areas of responsibility
Sense of purpose
leaders avoid negative self-indulgence
Self discipline
open and upfront with other members
Honesty
flexible and when to be firm
Commonsense
maintain energy, endurance, and good health
Stamina
committed to finish a task
Steadfastness
way of providing direction
Leadership styles
directive or dictatorial leadership
Autocratic leadership
consultative or consensus leadership
Democratic leadership
open or directive leadership
Participative leadership
result based or objective based
Goal oriented leadership
fluid or contingency leadership
Situational leadership
leadership taken to a higher level
Leadership style in total quality setting
must shown concern to the employees
Understand the employee’s point of view
incentives can be monetary or nonmonetary that should motivate
Use incentives to promote the change
skill required during and after the transition period
Train the employee’s
articulate the goal
Develop a change picture
deliver the change picture
Communicate the change picture to stakeholders
face to face meeting
Conduct a comprehensive roadblock analysis
must design a plan
Implement the change
quickly take any action
Monitor and adjust
consider the core values
Keep the organization vision uppermost in your mind
must look for advisors
Encourage promot and reinforce truth telling
