Revisioin Lecture advice Flashcards
(20 cards)
What is the role of operations management (OM)?
Designing, managing, and improving the processes that produce goods and services
What are the 4 Vs of operations?
Volume, Variety, Variation in demand, and Visibility
What are order winners and qualifiers?
Order winners gain business; qualifiers are minimum standards to compete
Name the three roles of operations strategy in a firm
Implementer, Supporter, and Driver
What is Little’s Law?
WIP = Throughput × Cycle Time
How does process variation affect utilisation?
Greater variation lowers utilisation and increases wait times
What are the four layout types?
Fixed, Functional, Cell, and Product
Which layout suits high-volume, low-variety production?
Product layout
What are common organisational structures in OM?
U-form, M-form, Matrix, and N-form
What are allowances in performance rating?
Extra time added to account for fatigue, delays, and personal needs
What are the three strategies to reconcile capacity and demand?
Chase demand, Level capacity, and Demand management
What does OEE stand for?
Overall Equipment Effectiveness
What is the difference between push and pull systems?
Push schedules production in advance; pull responds to actual demand
What is a Gantt chart used for?
Visualising the schedule of tasks over time
What is the bullwhip effect?
Increasing demand variability upstream in a supply chain
Name three types of supply relationships
Vertical integration, Partnerships, Virtual spot trading
What are the 3 Ms of waste?
Muda (waste), Mura (unevenness), Muri (overburden)
What is the purpose of value stream mapping?
To identify and eliminate waste across a process
What is the Gaps Model of Quality?
It describes the gap between customer expectations and perceptions
What tools are used in quality management?
Fishbone diagram, input-output analysis, SPC, Pareto charts
