RMA Exam 1 Flashcards
The business model that shows the chain of command within a company is called the__
Organizational chart
Contractual services that support the physical plant include the following EXCEPT
Parking lot pavement
Software that is necessary for transcription performs
Medical terminology spell check
The primary purpose of screening telephone calls is to__
Manage the physicians time by referring only necessary calls
“Bulk main” was the term previously used for __
Standard mail
The first step in processing the physicians mail is to:
Date stamp each item of mail
The patient asks the medical assistant if his ECG is normal. If the ECG is normal, what is the correct response from the medical assistant?
“I only perform the test; the doctor must interpret it.”
Another term for an electrode is:
Sensor
A cardiac stress test requires a(n):
Treadmill
When performing an ECG, leads aVR, aVL and aVF are the:
Augmented voltage leads
When preparing a patient for an ECG, the procedure includes the following except:
Place the sensors over bony prominences of the arms and legs where the electrical activity is more easily conducted to the ECG machine
Wave scheduling is utilized when:
Several patients, usually four, are scheduled at the beginning of each hour
The best time to schedule a patient who will have fasting blood glucose tests drawn is:
9:00 am, after the patient was fasted for at least 8 hours.
The best way to make sure a patient will not forget their follow up appointment is to:
Provide the patient with a written appointment slip with the date and time of the next appointment
When using an appointment book in a medical office, it is important to remember that you must:
Write or print clearly and make corrections neatly
A type of soft tissue injury that is often referred to as a “scrape” is a(an):
Abrasion
Pressure on the femoral artery is used to control bleeding from a laceration of the:
Thigh
Which type of shock results from a serious bacterial infection?
Septic
The record of charges sent to the patient in the form of a statement to indicate the balance due and to request payment is known as a(an):
Bill
A bill sent from the vendor stating what was purchased and the charges if called a(an):
Invoice
a W-4 form state the:
Number of exceptions an employee wishes to claim for tax purposes
The total amount of earned income before deductions is referred to as:
Gross income
The cumulative listing by patient names of fee’s owed to the medical practice is the:
Accounts receivable ledger
After taxes are withheld from an employees paycheck, the remaining take home amount is the:
Net income
The patient ledger is also used as the patients:
Statement
The stage of development characterized by trust versus mistrust is the:
Toddler
The stage of development characterized by the issue of commitment is the:
Adult
A defense mechanism used when a person justifies his or her actions whether right or wrong is:
Rationalization
The defense mechanism that redirects unacceptable behaviors or thoughts to positive ones is:
Sublimation
To prevent harm and loss is the emphasis of:
Risk Management
The four “D’s” of malpractice include all the following EXCEPT:
Diagnosis
Written or verbal consent describing what each contractual party will do is called:
Expressed consent
A yellow-top evacuated tube is used to collect:
Blood for bacteriologic tests
The normal range for an adult blood glucose level is:
70 to 110 mg/dL
Hematology tests include:
Hemoglobin and Hematocrit
An appropriate reading for a urine glucose test is:
Negative
A reagent is a (an):
Substance that participates in a chemical reaction
When performing phlebotomy, the medical assistant should do all of the following EXCEPT:
Put on sterile gloves to ensure use of Universal Standard Precautions
