Roger SPP

Question 1

According to SPP, in modern administrative terminology, which of the following denotes the process of directing and controlling people and things so that organizational objectives can be accomplished

a) management
b) supervision
c) performance
d) direction

Answer 1

a) management

Question 2

according to SPP, which of the following as a part of the management process. refers to the act of overseeing people; it is an activity that takes place at all levels in the organization except at the work level

a) management
b) supervision
c) workers’ performance
d) direction

Answer 2

b) supervision

Question 3

according to SPP, which of the following along with morale are more strongly influenced here by the employee’s immediate supervisor than by any other factor in the employees enviroment

a) management
b) supervision
c) workers performance
d) direction

Answer 3

c) workers performance

Question 4

in the law enforcement agency which of the following supervisor’s are of great importance because of the great need for teamwork. According to SPP, upon them rest most of the responsibility for providing the cohesive force which welds the working force into a well-functioning, smoothly operating unit

a) first level supervisor
b) second level supervisor
c) third level supervisor
d) fourth level supervisor

Answer 4

a) first level supervisor

Question 5

according to SPP, int he law enforcement agency , first level supervisors are of special importance because of the great need for

a) teamwork
b) structure
c) discipline
d) functionality

Answer 5

a) teamwork

Question 6

according to SPP, and leadership expert John C. Maxwell, if you lead people well, and help members of your team become effective leaders, which of the following is almost guaranteed

a) a successful career path
b) a recreation of hierarchy
c) dissolution of rumors
d) a reformed work ethic

Answer 6

a) a successful career path

Question 7

according to SPP, people are responsible for which of the following

a) performance
b) presence
c) production
d) integrity

Answer 7

c) production

Question 8

According to supervision of police personnel, which of the following is responsible for people:

A) the chief
B) the supervisor
C) the first line level officer
D) the superior officer

Answer 8

B) the supervisor

Question 9

The supervisory officer must be adept at applying the principles of wholesome human relations with common sense so that he can best integrate the needs of employees with the goals of management. According to supervision of police personnel, he should allow them to participate in decisions that affect them however he must avoid crippling himself as a supervisor by carrying on which of the following so far that his subordinates will except him to take a vote before making every decision.

A) a Democratic leadership
B) a Republican leadership
C) a communist form of leadership
D) a utilitarian form of leadership

Answer 9

A) a Democratic leadership

Question 10

according to SPP, which of the following is responsible for people

a) the cheif
b) the supervisor
c) the first line level officer
d) the superior officer

Answer 10

b) the supervisor

Question 11

the supervisor should allow his subordinates to participate in decision that affect them, however he should avoid crippling himself as a supervisor by carrying on which of the following so far that his subordinates will expect him to take a vote before making every decision.

a) a democratic leadership
b) a republican leadership
c) a communist form of leadership
d) a utilitarian form of leadership

Answer 11

a) a democratic leadership

Question 12

according to SPP, there is no doubt that when those affected by non emergent decisions are consulted before it is made, the process will take longer , but which of the following will be swifter

a) in-service training
b) implementation
c) learning of protocol
d) program evaluations

Answer 12

b) implementation

Question 13

according to SPP, to many supervisors, advancement into a position of authority involves a considerable change in lifestyle
from being a follower to being a leader and requires a radical change in philosophy in which of the following areas

a) first level management
b) human relations
c) operational management
d) supervisory roles

Answer 13

b) human relations

Question 14

according to SPP, the super visor should not become lulled into believing that because his morale is high, the moral of his subordinates is also high; he will recognize
the symptoms indicating that it is low and do which of the following promptly and whenever his position permits:

a) take corrective action
b) take remedial action
c) make an effort to expose the condition causing the tension
d) act as a buffer between his subordinates and the source of the tension

Answer 14

a) take corrective action

Question 15

according to SPP, one of the most basic needs for subordinates is a feeling of stability and security at work, this should be provided for them insofar as possible because people do not perform well when they are exposed to conditions that cause which of the following

a) fulfillment and satisfaction
b) tension and anxiety
c) desperation and fear
d) resentment and criticisim

Answer 15

b) tension and anxiety

Question 16

according to SPP, the supervisor should let his subordinates know where they stand within the organization and with their superiors, and give them some indication of what the future holds for them. one of the subordinates basic needs would be which of the following

a) a feeling of stability and security in their work
b) a feeling of stability and security in their home life
c) a feeling of security and stability in their social life
d) a feeling of security and stability in their financial life

Answer 16

a) a feeling of stability and security in their work

Question 17

any leader must accept that his subordinates are all different. They will react in different ways at different times. They will often resist his efforts to do what they know he has to do to make the organization a better place to work. ow and then, some will become incensed with what they consider a ____________ if it is of given with the utmost diplomacy. According to SPP, which of the following best completes the sentence.

a) minimal criticism
b) trivial criticism
c) sarcastic criticism
d) cynical criticism

Answer 17

b) trivial criticism

Question 18

subordinates will sometimes resist changes in their duties or assignments and some will quit if they see greener pastures elsewhere. He can expect disloyalty from some and intense loyalty from others in his complex job of managing people. according to SPP, the supervisor must be able to help to establish and achieve which of the following

a) reasonable goals for his subordinates
b) reasonable assertions for increased work performance
c) the utmost efficient working environment
D) the utmost stress free department

Answer 18

a) reasonable goals for his subordinates

Question 19

The supervisor must be able to provide answers to their many job problems, and give them wise counsel in their personal and professional lives when the need arises, recognizing that they will not all react the same when he tries to help them. according to SPP they will misinterpret his motives and accuse him of meddling in their affairs yet, their affairs are:

a) not his when their moral is affected
b) his when their moral is affected
c) his when their performance is affected
d) not his when their performance is affected

Answer 19

c) his when their performance is effected

Question 20

according to SPP, the supervisor is selected by

a) management
b) subordinates
c) civil service
d) the cheif

Answer 20

a) management

Question 21

the supervisor is expected to represent managements interests to the workers and their interests to management. he is the buffer between them and higher authority. he absorbs heat from above without passing it along to them. According to SPP to his subordinates he is which of the following

a) the cheif
b) the superior officer
c) the Department
d) the supervisor

Answer 21

c) the department

Question 22

in the long run the interests of the worker and management are identical . according to SPP, the small differences between the two can ordinarily be resolved by the effective supervisor if he avoids prejudice develops a judicial attitude by basing decision only on facts, knows the rules under which he and his subordinates must work, and appreciates the intent of such rules, studies his subordinates to gain an understanding of them , in a joint effort instead of driving them if he does which of the following.

a) practices loyalty to his organization and to those with whom he works
b) practices deceiving his organization and to those with whom he works
c) changes the interest of management and the workers
d) communicates those interests effectively

Answer 22

a) practices loyalty to his organization and to those with whom he works

Question 23

according to SPP, the supervisor is responsible for keeping his superiors informed through oral and written reports. this requires that he keeps himself informed through all of the following except:

a) records
b) research
c) inspection
d) input from his subordinates

Answer 23

d) input from his subordinates

Question 24

according to SPP, the supervisor must keep his superiors informed so that their decisions may be bade on which of the following information and not on partial data which have been taken out of context

a) unexpurgated information
b) in expurgated information
c) processed information
d) research data

Answer 24

a) unexpurgated information

Question 25

when the supervisor is in doubt as to how much information he should pass on to them, he should resolve his doubt in favor of conveying too much information rater than too little. in doing so however, his discretion must be impeccable lest his motive be misconstrued or the communication starts to breed which of the following a) a decrease in morale b) an increase in morale c) rumors d) gossip

Answer 25

c) rumors

Question 26

The supervisor often finds it difficult to reconcile the goals of management with the goals of employees and the sentiments of their social groups. he is often torn between the loyalties he owes both, but according to SPP, he must realize that the best interests of which of the following must prevail? a) the organization b) the community c) the people d) the organizer of personnel

Answer 26

a) the organization

Question 27

in order to be an effective supervisor, according to SPP, one must do which of the following a) have a basic knowledge of the job foe which he is responsible b) be highly skilled in every aspect of the job he supervises c) have a good working knowledge of the principal aspects of the job for which he is responsible d) have knowledge of his own direct job duties

Answer 27

c) have a good working knowledge of the principal aspects of the job for which he is responsible

Question 28

every supervisor should keep himself abreast of fundamental changes in practices, techniques and procedures to be equipped to carry his subordinates the information that they need to perform their job properly. According to SPP, he should prepare himself for this position by gaining a good working knowledge of the principals of all of the following except a) organization b) administration c) management d) psychology

Answer 28

d) psychology

Question 29

the supervisor should be fully acquainted with those agencies which work in conjunction with his own. Their facilities for providing rescue work, ambulance services, welfare activities or other services should be well known to him, according to SPP, he should be thoroughly familiar with which of the following, although he should scrupulously avoid political entanglements and alliances that might hinder the accomplishments of his duties a) the local grass roots organization b) the local political atmosphere c) the local residence d) local protocol

Answer 29

b) the local political atmosphere

Question 30

the supervisor should prepare himself for his position by gaining a knowledge and understanding of the policies, rules, procedures, practices, functions and objectives of his organization. according to SPP, he should be thoroughly versed in the function and operations of his local subdivision of government and should have an understanding of its relationships with other units of government which of the following best refer to this preparation? a) technical and supervisory competence b) basic supervisory responsibilities c) organizational knowledge d) the supervisors position

Answer 30

c) organizational knowledge

Question 31

according to SPP, the common elements of supervision can be grouped under those activities which relate to all of the following except a) the direction of people and all that it implies b) their control and development c) the multitude of interpersonal relationships between them and the supervisor d) follow up and inspection of subordinates

Answer 31

d) follow up and inspection of subordinates

Question 32

the successful supervisor will understand the legal ramifications of his office; his obligations, liabilities, and responsibilities for the acts of his subordinates under the law, and the restrictions under which he operates, According to SPP, he will keep himself informed of the functions, jurisdictions and authority of persons occupying the diverse positions in his related organization so that he can do which of the following a) carry out his coordinating objectives b) carry out department policy c) mange his subordinates d) comply with SOP

Answer 32

a) carry out his coordinating objectives

Question 33

the supervisor should strive to assign his subordinates as scientifically as possible to the positions for which they are best suited and to the places and times they are most needed. The supervisor will place round pegs in round holes whenever possible because happy workers are usually productive workers. according to SPP, when doing this the supervisor is acting as which of the following. a) planner b) personnel officer c) trainer d) controller

Answer 33

b) personnel officer

Question 34

studies have revealed that there is a marked relationship between the productivity of an individual, his job satisfaction, and the type of supervision he receives. According to SPP, which of the following supervisors obtain the best result. a) employee-centered supervisors b) production-centered supervisors c) training-centered supervisors d) control-centered supervisors

Answer 34

a) employee-centered supervisors

Question 35

the best supervisors devlope their ability to train their subordinates to be efficient, productive workers who gain satisfaction from their work. According to SPP, when the supervisor neglects to develop his capacity for the role of teacher, he deprives himself of a means of upgrading the service and ensuring that the standards of performance in the organization are maintained through which of the following process. a) controlling process b) training process c) decision making process d) communication process

Answer 35

b) training process

Question 36

According to SPP the supervisor will be able to carry out his training function by performing some training at the scene of a crime or while making routine contact with a subordinate much like he does in a a) formal classroom setting b) an informal seminar c) an in-service training d) at a department meeting

Answer 36

a) Formal classroom setting

Question 37

every supervisor must learn how to control his subordinates properly, he must make proper follow-ups to determine that rules and regulations have been followed and orders properly executed. According to SPP, when necessary , he must take _______ either positively through the process of training or negatively through punitive action. a) evaluation b) disciplinary action c) remedial action d) constructive action

Answer 37

b) disciplinary action