SAC 1B Flashcards
(27 cards)
MANAGEMENT STYLES
a management style is the way in which a manager makes decisions and communicates with employees. Managers will differ in the way they do this. The style a manager uses may come down to a number of factors such as
• Personality of the manager
• The skills and experience of employees
• Nature of the situation in which a decision has to be made
There are 5 main management styles
• Autocratic
• Persuasive
• Consultative
• Participative
• Laisse-faire
Autocratic management style
Manager makes the decisions and tells staff. No employee input, centralized, one-way communication. Clear direct communication to employees for fast decisions, clear direction, employees will be clear of their role. However, this means ideas are not encouraged lack of employee development, poor relationships and a smaller idea pool.
Persuasive management style
manager makes the decisions, then persuades staff of that decision. Centralized decision, one way communication, however more info is shared to the employee than an autocratic system. Good because fast decisions, managers can gain support, employees feel a little bit more valued, instructions are clear. Bad because no employee input, possibility for poor job satisfaction, employees become frustrated as ideas are not heard.
Consultative Management style
Manager seeks feedback from employees before making decisions. Manager uses feedback to create a more informed decision. Still centralized. Good because greater idea pool, employees take more interest in the business, improved job satisfaction and improves employee confidence. Bad because its time consuming, ideas can be overlooked causing conflict, employees may lack skills to contribute.
Participative management style
Manager joins in with staff to make decisions. Decision making is shared between manager and employees. Therefor decentralized decision making. Info is shared amongst employees. Good because it builds trust, larger idea pool, strong relationships and increases motivation/ production. Bad because its time consuming, conflicts can arise, and the managers role can be undermined.
Laissez faire management style
Manger gives their employees full responsibility for the operations. Management makes decisions about the direction of the business, but the employees run day to day operations. Decentralised decision making. Employees are empowered to make decisions, manager is only involved if asked or If dealing with a parameter. Good because it gives employees a sense of ownership, motivates them, encourages creativity and results in open communication. Bad because management loses control possible resource misuse, can cause conflict and objectives can be lost.
When autocratic is used
Used for simple but important tasks which focuses on getting tasks done. Inexperienced employees.
When persuasive is used
Used when important decisions need to be made quickly, employees lack experience, focus’ on getting simple tasks done
When consultative is used
Used when there is time to gain feedback, when employees have skills/ knowledge that a manager can draw on, more complex tasks or problem solving for the business.
When participative is used
Used when there is sufficient time available, experienced and knowledgeable employees
When laissez faire is used
Appropriate when there is little time as well as when time is not an issue. Requires highly skilled and trustworthy employees where creativity is required
MANAGEMENT SKILLS
There is a close relationship with management styles and skills as certain styles place a greater emphasis on different skills. Effective management requires a manager to be capable of producing an outcome that meets or exceeds ethical standards. A manager should not undertake activities that are deeply against their Morales. Skills such as: -communication -delegation -planning -leading -decision making -interpersonal skills
-Skills
the ability to do something well, gained through experience and training
-Communication
a process of creating or exchanging information between people that produces the required response
-Delegation
passing of authority down the hierarchy to perform tasks or make decisions, responsibility remains with the person delegating
-Planning
a formalized decision-making process that is future orientated
-Leading
the skill of a manager when guiding workers towards achieving the goals of the business
-Decision making
a multistep approach whereby a selection is made between a range of different alternatives
-Interpersonal skills
those skills used every day to communicate and interact with other people, both individually and in groups
-SWOT analysis-
an assessment of the internal strengths and weaknesses and the external opportunities and threats for a business in a given situation.
planning
-Strategic planning
long term (two to five years) planning undertaken by senior management to achieve business objectives
-Tactical planning
the planning undertaken by middle level management to assist in implementing strategic decisions, its time frame is medium term (one to two years.)
-Operational planning
the detailed, short term planning undertaken by a business
COPORATE CULTURE
Corporate culture is the shared values and beliefs of people within the business. A business where employees share the same values creates a positive environment where h employees spend more time together and collaborate more. Two types of culture include real and official corporate culture
Official corporate culture
This is a set of values and beliefs that the business wants to present to the public as their own. Visible through documents, goals, mission and official statements
Real corporate culture
What prevails in a business. It can be seen through the relationships and interactions between people within the business
