SAC 2 Flashcards
(13 cards)
Core Business Objectives
- Make a Profit
- Increase Market Share
- Satisfy shareholder expectation
- Fulfill a market or social need
Human Resources Responsibilities
- Recruitment and selection
- Remuneration and benefits
- Training and development
- Workplace Relations
SMART Principle
Specific - to the task/department
Measurable - able to be checked and verified
Attainable - Difficult but reachable
Relevant - to the task/department
Time-bound - goals have an end point to aim for
Reasons to motivate employees
- Work Harder
- More Productive
- Better Quality Product
- Higher Work Ethic
- Enjoy Their Work
Maslow Hierarchy Of needs Levels
5 Levels
- Physiological - Having a Job
- Safety - Job Security
- Belonging - Colleagues
- Esteem - Job Title
- Self Actualization - Self Motivation
Relationship between managing employees and achieving business objectives
Business objectives are the goals set by the organisation that all employees and departments must work to meet. If employees are managed well then they will be satisfied with their work conditions and are more likely to be productive, to have fewer sick days and to remain loyal to the business. This has a direct link to the business objectives of increased productivity, lower staff absenteeism and lower staff turnover rates. Moreover, if the employees are managed well they will be appropriately trained and the culture will be positive leading to good customer service and fewer customer complaints
Hierarchy of needs and goal setting theory similarities and differences
Similarities
- Setting challenging goals is similar to Maslow’s higher order of needs (self-esteem and self-actualization)
- Differences
- Maslow’s theory is based on a hierarchy that is achieved in order whereas goal setting theory is not based on a hierarchy or sequence
- Goal setting theory, goals are set individually whereas Maslow’s is more based on motivating groups of employees
- Goal setting has a time frame or ending to when a goal is achieved whereas Maslow’s hierarchy is ongoing motivation throughout the employee’s career
Hierarchy of needs and Four Drive theory similarities and differences
Similarities
- Maslow’s levels are similar to the four drives e.g. Social and Drive to Bond, Self-Esteem and Drive to Comprehend
- Both theories can have dominant motivators at a given moment. e.g. Each level is a key motivator until it is satisfied and an individual can have a dominant drive that may change over time
Differences
- Maslow is based on 5 needs compared to four drives
- Maslow’s hierarchy states motivators are sequential whereas four drive theory doesn’t have an order
Goal setting theory and four drive theory similarities and differences
Similarities
- Concept of achieving goals is similar to the drive to acquire (both a sense of achievement)
- The drive to learn and comprehend is similar to the goal-setting theory in that the employee would be challenged and learn from the ongoing feedback provided by the manager
Differences
- Individuals achieve one goal at a time before setting a new goal whereas the business needs to provide opportunities to meet all drives in an individual
Drive to Acquire
Can be basic or complex need
Basic as it refers to an individual gathering necessities for survival
Complex when it relates to the acquiring of status
Drive to bond
We all need to find, connect and seek others whether it is family, peer groups or being part of a business.
Drive to comprehend (learn)
People need to make sense of the world around them and contribute to it.
Drive to defend
Stems from our natural instinct to defend ourselves. This drive directly links to people’s fear to resistance and change
