sac 2 revision

Question 1

Factors involving technology

Answer 1

may lead to a reduction in staffing requirements, as the technology may mean fewer staff are needed to carry out the necessary tasks.

Question 2

what do existing employees need to be trained for when using new technology?

Answer 2

Existing employees may need to be trained to use new technologies, an approach that may be more cost- effective than simply dismissing them and replacing them with new, more
qualified staff. Maintaining the loyalty and motivation of employees will assist enormously in times of change and transition.

Question 3

Business objectives being met through performance of staff

Answer 3

business owners recognise that they rely on the quality of their employees to achieve their aims of improved profit, growth and increased market share. The effective management of the performance of employees ensures that the efforts of individual employees align with business objectives.

Question 4

Job analysis

Answer 4

study of:
- duties
- tasks
- work environment

Clear about what they are hiring them to do and determining the job’s nature.

Question 5

Job analysis examines

Answer 5

job activities
Equipment used on the job
Working conditions

Question 6

Job design

Answer 6

Takes into consideration the satisfaction of an employee’s needs and includes:
- a variety of tasks
- decision-making responsibility that leads to greater job satisfaction > lower employee turnover.

Question 7

Core elements of a well-designed job:

Answer 7

Interesting tasks
Levels of challenge
Flexibility

Question 8

Benefits and costs of job analysis and job design

Answer 8

• Ensures necessary skills and knowledge
• Effective training programs
• Lead to motivated productive employees

Question 9

Job specification

Answer 9

Key qualifications needed particular job in terms of education, skills, knowledge and level of experience

Question 10

a job description

Answer 10

a written statement describing the employee’s duties, and tasks and responsibilities associated with the job

Question 11

Recruitment

Answer 11

Begins with identifying a need to fill a vacancy, analysing the requirements of the position, and then selecting an appropriate source and method of attracting potential applicants to apply for the position.

Question 12

Internal recruitment

Answer 12

Occurs when a business decides to attract someone already employed within the business to a vacancy. This usually involves an opportunity for a person to take on different duties, and can mean a promotion to take on greater responsibilities within the business.

Question 13

What’s the method for internal recruitment

Answer 13

Notice a staff noticeboard or word of mouth

Question 14

Advantages

Answer 14

• Employees are already known to the
  employer, so choice may be easier.
• Applicants are already familiar with the business and its objectives, culture and
  processes.
• If the position is a managerial or
  supervisory position, it creates a career
  path within the business to reward valued employees.

Question 15

Disadvantages to internal recruitment

Answer 15

There may be no-one suitable from within the business.

If there is more than one internal
applicant, it can lead to conflict or rivalry between those employees.

Applicants may be set in their ways and
not open to new ideas.

Question 16

External recruitment

Answer 16

This source of recruitment will be used to find suitable applicants from outside the business, either because staff planning has identified the need for a new position, an existing employee has resigned or retired, or the person previously performing the duties has been transferred or promoted to a new position within the business.

Question 17

Advantages to external recruitment

Answer 17

There is a wider range of applicants to choose from.

Outside applicants may bring new ideas and fresh approaches to tasks.

This method allows for rapid growth of the business because it allows for an increase in actual staff numbers.

Question 18

Disadvantages to external recruitment

Answer 18

The applicants are all unknown, so the choice may be more difficult.

There are costs associated with advertising the position.

Qualified employees from within the business may resent outsiders coming in, particularly if it is a managerial or supervisory position.

Question 19

Selection

Answer 19

screening or sifting process. It involves gathering information about each applicant for a position, and then using that information to choose the most appropriate applicant.

Question 20

What’s apart of the selection process and what’s important with choosing

Answer 20

Interviews, tests, physical examinations, etc. When selecting candidates, the idea is to choose the most ‘appropriate’ person with the qualifications that best match the position, rather than the applicant with the ‘most’ qualifications.

Question 21

Difference between recruitment and selection

Answer 21

Recruitment is the process of finding potential candidates to apply for a job position, whereas selection is the process of identifying the best candidate to hire

Question 22

Selection method: Interviews

Answer 22

• common questions must be used in each interview to ensure a consistent basis for selection.
• Provide opportunity for the job seeker and the business to learn more about each other.
• Interviewers ask questions to evaluate the candidate:
• motivation
• personality
• attitudes.

Question 23

Selection method: Tests

Answer 23

These may be written or practical and are designed to assess aptitude, intelligence or ability.

Question 24

Employee expectations

Answer 24

Employees expect to be paid fairly provided they have basic working conditions.

Value feeling secure and maintaining a healthy work life balance.

Business creates an environment that exceeds expectations can increase job satisfaction, productivity and improve ability to achieve its objectives.

Question 25

Employee expectation: Job security

Answer 25

Employees are worrying about the future of their job, making it difficult to perform at their best. When they feel secure, they will feel valued and more motivated to achieve business objectives.

Question 26

Employer expectations

Answer 26

Expect employees to abide by the terms of their contract and remain loyal to the business. If an employee intends on leaving business, employers expect that they will provide adequate notice.