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Flashcards in Sale Of Goods And Supply Act 1980 Deck (29):

When was the Sale of Goods and Services Act passed?



What must goods be because of the law?

Merchantable Quality,
Fit for purpose,
As described,
And must Match the Sample


When does consumer have rights?

When buying goods
When buying services


What factors make a wise consumer?

They ask themselves:
Do I really need it?
Can I afford it?
Is it good value for money?
Can I get it cheaper elsewhere?
Are there hidden charges?
Is the product safe?
They get a receipt when they buy something.


What is Impulse buying?

Impulse buying is the sudden unplanned decision when you buy something on the spur of the moment.


What is False Economy?

False Economy is when we purchase an item but it turns out to be more expensive in the long run because it doesn’t last long and needs to be replaced sooner.


What is Unit Pricing?

The unit price is the cost of a single amount of the product.

Formula: Unit Price = Price/Quantity


What must we ask ourselves before buying a product in terms of Safety?

Does it have Instructions.
Who made the product?
Were they treated fairly?
What damage has been done to the environment in the making of this product?


Who are Fair Trade?

Company’s that have the fair trade stamp on there product have paid a fair price to the manufacturers.


Why should consumer’s always get a receipt for purchases?

A receipt is proof of your purchase.
Helps you make sure you were charged the correct amount.
Helps you keep track of spending.


What does merchantable quality mean?

Means the goods must be of an acceptable standard based on the price.


What is fit for purpose?

Means goods must do exactly as they are intended to do.


What does as described mean?

Means the goods must be exactly as the packaging says or an employee says.


Why does match the sample mean?

The real goods must be identical to the sample displayed in the shop.


What rights do consumers have when buying services?

Supplier is qualified and has necessary skills.
Supplier provides proper care.
Materials used are of Merchantable quality.
Goods sold with the service are of merchantable quality.


Give an example of a qualified person who provides a service?

A Doctor must have a degree in medicine.


What is Proper Care?

Proper care is if a service is provided carelessly the buyer can demand a refund. E.g. A mechanic must be very careful when fitting a new brake pad in your car.


Give an example of a material used in a service that is not of merchantable quality?

A hairdresser must use a suitable scissors for cutting hair rather than a rusty one.


Give an example of a good sold with a service that must be of merchantable quality?

Shampoo sold in the barbers must be of merchantable quality.


Who is responsible to resolve complaints?

The Retailer


What is a guarantee?

A Guarantee is a promise by a manufacturer or company that will sort out any problems with a product or service within a fixed amount of time. It is usually free.


What is a Warranty?

Warranty is like an insurance policy for which you must pay an additional charge.


What are the three R’s?



What is a Refund?

The consumer gets back the full amount they paid for the product.


What is a Replacement?

The consumer is given a perfect substitute for the damaged product sold by the retailer.


What is Repair?

This means the retailer gets the fault with the product fixed for the consumer.


Who is the consumer?

A consumer is someone who buys goods or services for their own use.


What is a good?

A good is something you buy that you can touch or see.


What is a service?

A service is something you pay to have done for you.