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Sales Knowledge Flashcards

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1
Q

What is M in the META sales motion?

A

Meet & connect

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2
Q

What is E in the META sales motion?

A

Explore & inspire

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3
Q

What is T in the META sales motion?

A

Total solution selling

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4
Q

What is A in the META sales motion?

A

Ask & answer

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5
Q

What is the most critical thing you can do with a customer in sales?

A

Ask for the sale at the end of the conversation.

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6
Q

Sales:

Everybody loves to _. Nobody wants to be .

A

buy, sold

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7
Q

Are customers interested in benefits or features?

A

Benefits.

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8
Q

How can benefits be personalized for customers?

A

You can say how your products help a user’s life.

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9
Q

What is the phrase that helps transition from features to benefits for customers?

A

“So that you can…”

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10
Q

Best Buy:

Should you ever run a declined card a second time?

A

No, never.

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11
Q

Best Buy:

How many times should you count cash?

A

Twice while receiving it, twice while giving change.

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12
Q

Best Buy:

If the POS register prompts you to Call for Referral, you must

A

call the on-screen number to get a valid authorization from the bank.

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13
Q

Best Buy:

What are Best Buy prepaid limitations?

A

Best Buy limitations: A maximum of $500 on a prepaid card or code. A maximum of $2,000 per customer per day in any combination of prepaid.

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14
Q

Best Buy:

Where should large bills (50s, 100s) be placed?

A

Under the drawer where they are not visible.

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15
Q

Best Buy:

Can you make change for a customer if it is not part of a normal transaction?

A

No.

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16
Q

Best Buy:

Large cash transaction (500+) policy?

A

Leader needs to be called over for second count of money.

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17
Q

Best Buy:

Does money need to be recounted if a customer grabs it after it has been counted?

A

Yes.

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18
Q

Best Buy:

There are three ways to verify a tax-exempt account:

A

Scan the barcode on the customer’s mobile device.

Look-up the customer’s account on workstation.

Perform a tax-exempt account look up on POS.

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19
Q

Best Buy:

Best Buy Coupons Must be processed via

A

POS by following the specific instructions listed on the coupon. They should never be processed as cash, a Manufacturer Coupon or other tender types.

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20
Q

Best Buy:

Manufacturer coupons must have the

A

physical printed/paper-based coupon for acceptance and be processed as a Manufacturer Coupon via POS using the Manufacturer Coupon tender. Must be filed underneath the register drawer.

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21
Q

Best Buy:

Valid gift cards will NOT show the following three items on the back of the card:

A

FSC, Recycle, Recycle

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22
Q

Best Buy:

How many days does a standard member have to return most products?

A

15 days.

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23
Q

Best Buy:

How much is the restocking fee for an Activatable Device (excluding prepaid phones)?

A

45$

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24
Q

Best Buy:

Should you read confidental customer information out loud?

A

No.

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25
3 selling points for Ray-Ban Meta(s)?
-AI, Camera, Headphones
26
Should you help customers setup in store?
We should let them do it more in the relaxed environments of their homes, and so the setup process isn't accidentally started in store.
27
Minimum iPhone / Pixel system requirements for Ray-Ban Meta?
iPhone 11 / Pixel 5
28
Model year of minimum iPhone / Pixel requirements for Ray-Ban Meta?
2020 (5 years old)
29
How does tamper detection work with the ray-bans?
The camera does not work if the LED is covered.
30
What are the four colors of the ray-ban meta?
Black, Caramel. Jeans, Rebel Black
31
Can users enable privacy settings on the ray-ban meta?
Yes.
32
Does translation work on meta ray ban meta offline?
Yes.
33
In total, how many "color options" does the meta ray bans have?
4, but 7 styles in total if you count matte and glossy
34
Ray-Ban Meta active usage battery / passive?
4 Hours, all day usage if you're not playing audio all day, can be more if you're just listening to audio
35
What does META stand for for sales?
Meet and Connect Explore and Inspire Total Solution Solution Ask & Answer
36
What comes after Ask & Answer in sales?
Always ask for the sale. ALWAYS!
37
Should you hand users the phone in the Ray-Ban Meta Demo?
No.
38
Megapixels Ray Ban Meta?
12.
39
What are the three photos requested during surveys?
Trainings, Ray Bans, and Quest Demos
40
Sony Names
Will, Joey
41
Bose Name
Robin
42
Android Rep
Chris
43
Samsung Rep
Michael
44
Apple rep name?
Tammy
45
Blonde Hair Blue Shirt?
Drew
46
Who are the three managers at your best buy you know?
Mike Tathi Soto
47
Who was the first person you met at Best Buy security?
Robert
48
Who was eager to first try the headset?
Patrick
49
Who brought up Pizza?
Dominic.
50
Who works for HP?
Milton
51
Who was ex-military?
Adam
52
Who works with Intel?
Elizabeth
53
Who are the two male stockers you know?
Raddicus and Dante
54
Who works for snapdragon?
Sam.
55
Who had curly hair and a not working name tag?
Jonathan
56
Who sells Meta typically as a blue shirt?
Anthony
57
Who is the new Sony camera rep?
Adrian
58
Who is the friendly hispanic blue shirt coworker who speaks good English?
Felipe
59
Who speaks Spanish exclusively and is very friendly to you?
Gustavo
60
Who is the nicer older lady?
Ellie
61
Who also works in computers / laptops besides Drew who has the cool glasses?
Manuel
62
Who is the person with orange hair who works at Geek Squad?
Delbert
63
How does one use assumptive language in sales?
Assume that the customer already wants to buy the product.
64
Who demoed Batman?
Amerlys
65
Who is the Samsung rep with the hard to remember name?
Gian
66
Nice stocker spanish lady who you met before the other one with the tattoo
Luz
67
Person with mullet Best Buy
Paul
68
Samsung Guy Florida Mall
Pablo
69
Front Security Florida Mall
Natan
70
Spanish Manager Florida Mall
Marcia
71
Who dealt with roaches, geek squad
Katie
72
New security guard
Jay
73
Who is an () of sunshine?
Ray
74
Who has the name tattoo?
Jackie

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