Sales process and customer service

Question 1

What are the 3 methods of selling?

Answer 1

• e-commerce
• face-to-face
• telesale

Question 2

What is e-commerce?

Answer 2

E-commerce is selling online

Question 3

What is face-to-face selling?

Answer 3

when a buyer meets a seller to buy products

Question 4

What is telesale?

Answer 4

Sales completed over the phone

Question 5

What are the 5 advantages of face-to-face selling?

Answer 5

• can increase sales(b)
• assistance can be given to customers(c)
• customer can bargain with the seller(c)
• can help sales in business-to-business
  selling
• For some services you have to do it face to
  face such as restaurants

Question 6

What are the 3 drawbacks to face-to-face selling?

Answer 6

• may not be convenient for customers(c)
• bargaining can reduce profit(b)
• Costs for retailer is high if expensive shops are needed

Question 7

What are the 3 advantages of telesales

Answer 7

• can increase sales(b)
• customers can bargain(c)
• may cost less than selling from a shop(b/c)

Question 8

what are 2 drawbacks of telesales

Answer 8

• storage/warehouse cost(b)
• sellers may “cold call” which can be
  nuisance to customers

Question 9

What are the influences of e-commerce on business?

Answer 9

• reduced number of employees
• recruiting employees with skills like web
  designing
• business can use warehouse which have
  good transport links
• many business opportunities like banking,
  insurance, accountancy and manufacturing
• can provide click and collect services

Question 10

what are the 4 advantages of e-commerce to business?

Answer 10

• can sell more easily around the world
• can sell 24/7
• reduced costs
• web designers can make business look
  attractive at little costs

Question 11

what are the 4 drawbacks of e-commerce to business?

Answer 11

• increased competition
• delivery systems need to be organised
• e-commerce businesses would need to
  provide cyber security for them and
  customers
• technology develops so must e-commerce
  business = costly

Question 12

what are the 3 advantages of e-commerce to customers?

Answer 12

• can buy 24/7
• can compare prices easily
• increase in choices as they can buy from
  around the world

Question 13

what are the 4 disadvantages to customers of using e-commerce