Salesforce Advanced Administrator Flashcards
(28 cards)
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?
A. Create a developer sandbox
B. Create a configuration-only sandbox
C. Create a metadata sandbox
D. Create a full sandbox
D. Create a full sandbox
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)
A. Data Loader
B. Salesforce Extensions for Visual Studio Code
C. Change sets
D. Ant Migration Tool
B. Salesforce Extensions for Visual Studio Code
D. Ant Migration Tool
An administrator has unchecked the Enable content pack creation checkbox after users had created content packs.
What is the impact of this change?
A. Users can modify the description and title of existing packs
B. All existing content packs will be deleted
C. Users can continue to edit the contents of existing packs
D. The Clone & Customize button will continue to be available
A. Users can modify the description and title of existing packs
Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.)
A. Add a custom picklist field to the object
B. Change the organization-wide sharing rules for the object
C. Change the relationship with another object
D. Create a custom tab for the object
A. Add a custom picklist field to the object
D. Create a custom tab for the object
What are two capabilities of Territory Management? (Choose two.)
A. The ability to use opportunity criteria to expand a private sharing model
B. Territory hierarchy replaces the role hierarchy for sharing
C. The ability to use account criteria to expand a private sharing model Most Voted
D. Support for complex and frequently changed sales organization structures Most Voted
C. The ability to use account criteria to expand a private sharing model
D. Support for complex and frequently changed sales organization structures
An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
A. Merge the duplicate contacts and then merge the duplicate accounts
B. Merge the duplicate accounts and the duplicate contacts will be merged automatically
C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts
D. Merge the duplicate accounts and then merge the duplicate contacts
D. Merge the duplicate accounts and then merge the duplicate contacts
Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)
A. Product quantity
B. Quota amount
C. Opportunity amount
D. Expected revenue
C. Opportunity amount
D. Expected revenue
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?
A. Create a sharing rule to share all price books to sales users
B. Manually share each price book to the sales users’ profile
C. Set the organization-wide default for price book to Use
D. Clone all custom price books from the standard price book
B. Manually share each price book to the sales users’ profile
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)
A. Manage Milestones
B. Customize Entitlements
C. Manage Entitlements
D. Customize Application
C. Manage Entitlements
D. Customize Application
An administrator would like to know which delegated administrators are actively customizing their organization.
Where can the administrator find this information?
A. Debug log
B. Delegated administrator log
C. Login history
D. Setup audit trail
D. Setup audit trail
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?
A. Dashboard filter
B. Dynamic dashboard
C. Joined reports on a dashboard
D. Matrix reports on a dashboard
B. Dynamic dashboard
Which three password options are available for the administrator to set on content deliveries? (Choose three.)
A. Administrator-provided default password
B. Password complexity rules
C. Password protection is required
D. Password protection is optional and defaults to ON
E. Password protection is optional and defaults to OFF
C. Password protection is required
D. Password protection is optional and defaults to ON
E. Password protection is optional and defaults to OFF
Which two statements are true about the creation of entitlement processes? (Choose two.)
A. Entitlements have their own organization-wide default settings
B. The Manage Entitlements permission must be enabled
C. Milestones can be created dynamically based on other fields
D. Entitlement versioning allows changes to existing entitlement processes
B. The Manage Entitlements permission must be enabled
D. Entitlement versioning allows changes to existing entitlement processes
The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal
Code for that account.
Which two solutions can meet the requirement? (Choose two.)
A. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
B. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
C. Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
D. Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
A. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
B. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
What is the correct order of steps to follow when working with inbound change sets?
A. Deploy, Validate, Monitor
B. Validate, Deploy, Monitor
C. Deploy, Monitor, Validate
D. Monitor, Deploy, Validate
B. Validate, Deploy, Monitor
The sales manager at Universal Containers would like a dashboard to view each of the sales representative’s opportunities, accounts, and related cases.
What is a recommended solution?
A. Create a dynamic dashboard and ensure the sales manager has the “View My Team’s Dashboard” permission
B. Create a dynamic dashboard and add filters for opportunities, accounts, and cases
C. Create an individual dashboard for each sales representative with opportunity, account, and case components
D. Create a dashboard and add filters for users, opportunities, accounts, and cases
A. Create a dynamic dashboard and ensure the sales manager has the “View My Team’s Dashboard” permission
Universal Containers is implementing a new lead status process and wants to be able to do the following:
✑ Track leads through five different status values.
✑ Run reports showing the duration a lead spends in each status.
✑ Run full Lifetime reports of a lead from creation to conversion.
✑ Prevent leads from skipping a lead status.
How can these requirements be met?
A. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
B. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
D. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers? (Choose three.)
A. Transfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities.
B. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.
C. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
D. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
E. Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
B. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.
C. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
D. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
Which two statements are true regarding Salesforce Customer Community members? (Choose two.)
A. Their reputation levels must be the same across all communities of which they are members
B. They use the Ideas tab to submit, comment on, and vote for ideas
C. They find crowdsourced answers and Knowledge articles to resolve a support issue
D. They must belong to a company’s internal community to participate in Chatter collaboration
B. They use the Ideas tab to submit, comment on, and vote for ideas
C. They find crowdsourced answers and Knowledge articles to resolve a support issue
Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
Which type of relationship can be used to accomplish this?
A. Master-detail
B. Hierarchical
C. Junction
D. Lookup
D. Lookup
The marketing department at Universal Containers regularly changes the page layout requirements for its custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.
What can the administrator do to meet this request?
A. Grant the VP of Marketing the ability to log in as a user who is an administrator
B. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing
C. Enable the Marketing User permission on the user record for the VP of Marketing
D. Set up the VP of Marketing as a delegated administrator for the custom marketing objects
D. Set up the VP of Marketing as a delegated administrator for the custom marketing objects
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)
A. System audit trail
B. Debug log
C. Email log
D. Workflow monitor
B. Debug log
C. Email log
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)
A. Delete the related record also
B. Prompt the user to enter another record to resolve the lookup relationship
C. Clear the value of the lookup field
D. Do NOT allow deletion of a lookup record that is part of a lookup relationship
E. Notify the record owner
A. Delete the related record also
C. Clear the value of the lookup field
D. Do NOT allow deletion of a lookup record that is part of a lookup relationship
An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE.
Which three pieces of information must be supplied to the IDE during this process? (Choose three.)
A. The username and password of the destination environment
B. The related change set connection information
C. The metadata components that need to be deployed
D. The data of the fields which are being deployed
E. The environment into which the changes will be deployed
A. The username and password of the destination environment
C. The metadata components that need to be deployed
E. The environment into which the changes will be deployed
