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Apple Device Support 2024 (SUP-2024) > Sample Questions > Flashcards

Sample Questions Flashcards

1
Q

Aileen’s iPad won’t charge. She’s using the original Apple power adapter and cable that came with it.

Which troubleshooting step should you try to help Aileen?

A. Force restart her iPad.
B. Enable Optimized Battery Charging in iPad Settings.
C. Back up her iPad, then erase all content and settings.
D. Select Reset Network Settings from Transfer and Reset iPad.

A

A. Force restart her iPad.

Forcing Aileen’s iPad to restart is an approriate next troubleshooting step.

Continue to study resources related to the following learning objective: Identify, isolate, and resolve battery issues with iPhone and iPad.

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2
Q

Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?

A. Extensions and Logs
B. Installations and Managed Client
C. Managed Client and Profiles
D. Profiles and Sync Services

A

C. Managed Client and Profiles

You can view the Managed Client and Profiles system reports to verify that a Mac is enrolled by an MDM solution.

Continue to study resources related to the following learning objective: Locate a configuration profile on a managed Mac in System Information.

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3
Q

Which two technologies must you turn on to use Continuity features on your Apple devices?

A. Bluetooth and Wi-Fi
B. Remote Login and Wi-Fi
C. Media Sharing and Remote Login
D. Media Sharing and Screen Sharing

A

A. Bluetooth and Wi-Fi

Bluetooth and Wi-Fi must be turned on to use Continuity features on Apple devices.

Continue to study resources related to the following learning objective: Describe iCloud and Continuity.

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4
Q

How do you view log messages — as they appear — in Console?

A. In the sidebar select the device whose log messages you want to view, then click Info.
B. In the sidebar select the device whose log messages you want to view, then click “Start streaming.”
C. In the sidebar select system log, click the log message, then choose View > Expand Selected Row.
D. In the sidebar select Log Reports, click the log message, then choose View > Expand Selected Row.

A

B. In the sidebar select the device whose log messages you want to view, then click “Start streaming.”

Use this method to view log messages in Console.

Continue to study resources related to the following learning objective: Locate error, hang, and crash messages in Console to help identify issues on a Mac.

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5
Q

The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad.

What happens when Location Services is skipped during Setup Assistant?

A. The user can turn on Location Services.
B. The user can’t configure Location Services.
C. The user is required to turn on Location Services.
D. The user is prompted to turn on Location Services.

A

B. The user can’t configure Location Services.

The user can’t configure Location Services if an MDM solution configured Setup Assistant to skip the option.

Continue to study resources related to the following learning objective: Identify whether a Setup Assistant screen on iPhone, iPad, or Mac is skipped due to MDM.

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6
Q

Brian is trying to share his Personal Hotspot with Aga’s Mac. It isn’t working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on.

Which troubleshooting step should Brian try next?

A. Turn off Low Power Mode.
B. Set the Allow Others to Join option to Ask.
C. Tap Settings > Personal Hotspot, then turn on Maximize Compatibility.
D. Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings.

A

D. Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings.

Resetting network settings on Brian’s iPhone is an appropriate next troublsheooting step.

Continue to study resources related to the following learning objective: Troubleshoot Personal Hotspot connectivity issues.

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7
Q

You want to update your iPhone to the latest version of iOS, but you don’t see an update option.

What is a reason why the latest version of iOS wouldn’t appear in Settings > Software Update?

A. Your Wi-Fi network is only 2.4GHz.
B. Your iPhone doesn’t support the latest release.
C. On your iPhone, you have Lockdown Mode turned on.
D. You don’t have enough storage in iCloud.

A

B. Your iPhone doesn’t support the latest release.

iOS version updates aren’t offered on iPhone devices that are no longer compatible with that version.

Continue to study resources related to the following learning objective: Troubleshoot operating system installations, updates, or upgrades on iPhone, iPad, or Mac.

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8
Q

Apple scans software for known malware and, if none is found, issues a ticket.

Which Apple service provides the ticket?

A. App Store
B. Gatekeeper
C. Notarization
D. XProtect

A

C. Notarization

Notarization is the scanning service that issues the ticket when no malware is found.

Continue to study resources related to the following learning objective: Recognize how Notarization protects a Mac from non–App Store malware.

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9
Q

Which Mac resource displays network interface status in a dynamic list?

A. VPN settings
B. Network settings
C. Wireless Diagnostics
D. Internet Accounts settings

A

B. Network settings

Network settings on a Mac display network interface status in a dynamic list.

Continue to study resources related to the following learning objective: Troubleshoot network locations on a Mac when a network interface isn’t working.

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10
Q

You’re troubleshooting Anthony’s managed Mac, and the next step is to start in safe mode. You’re asked to authenticate.

What should you use to authenticate?

A. The firmware password
B. The recoveryOS password set from MDM
C. The user-linked Activation Lock bypass code
D. The organization-linked Activation Lock bypass code

A

B. The recoveryOS password set from MDM

When you start Anthony’s managed Mac in safe mode, you authenticate using the recoveryOS password set by MDM.

Continue to study resources related to the following learning objective: Recognize and use the appropriate boot modes for a Mac with Apple silicon.

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11
Q

Which command should you type in Terminal to get the identifier for the BetterBag Directory application?

A. codesign -display -r - /Applications/Directory.app
B. hdiutil -display -r - /Applications/Directory.app
C. pkgutil -display -r - /Applications/Directory.app
D. tccutil -display -r - /Applications/Directory.app

A

A. codesign -display -r - /Applications/Directory.app

This Terminal command gets you to the identifier.

Continue to study resources related to the following learning objective: Use codesign to create, check, and display code signatures and inquire into the dynamic status of signed code in macOS.

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12
Q

What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?

A. The backup continues.
B. The backup pauses until your iPhone reconnects.
C. The backup stops and you must restart it in iCloud settings when your iPhone reconnects.
D. The backup stops and is archived; it automatically restarts from the beginning when your iPhone reconnects.

A

B. The backup pauses until your iPhone reconnects.

If iPhone disconnects from a Wi-Fi network during an iCloud backup, the backup pauses until the device connects to Wi-Fi again. A backup continues using the cellar network if the Back Up Over Cellular setting is turned on in Settings > Apple ID > iCloud > iCloud Backup.

Continue to study resources related to the following learning objective: Create an iCloud backup for a managed iPhone or iPad.

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13
Q

What is a device’s network selection priority when it finds multiple known networks?

A.
Networks configured by MDM
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)
Security (WPA Enterprise, then WPA Personal, then WEP)
Signal strength

B.
Networks configured by MDM
Security (WPA Enterprise, then WA Personal, then WEP)
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)
Signal strength

C.
Security (WPA Enterprise, then WPA Personal, then WEP)
Networks configured by MDM
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)
Signal strength

D.
Signal strength
Networks configured by MDM
Security (WPA Enterprise, then WPA Personal, then WEP)
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)

A

A. Networks configured by MDM
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)
Security (WPA Enterprise, then WPA Personal, then WEP)
Signal strength

When auto-joining networks, Apple devices start with the most preferred network, followed by private networks, then public networks. If the device finds multiple private or public networks, it prioritizes networks in that order.

Continue to study resources related to the following learning objective: Manage Wi-Fi networks, including forgetting joined networks, on iPhone, iPad, or Mac.

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14
Q

A previously trusted Mac app asks for access to your keychain.

Why would an app ask for access that was previously granted?

A. Touch ID was recently reset.
B. The app was recently updated.
C. The login password was changed.
D. Gatekeeper couldn’t validate the app.

A

B. The app was recently updated.

If an app was recently updated, or if the app has been modified, you must grant access to your keychain again.

Continue to study resources related to the following learning objective: Troubleshoot when a Mac asks for keychain access and you already trusted the app.

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15
Q

Which Mac system setting does Po-Chun click to verify that he’s using the BetterBag VPN?

A. VPN
B. Network
C. Network Relays
D. Privacy & Security > Profiles

A

A. VPN

The VPN system setting lets Mac users view configured VPN connections and their activity status.

Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.

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16
Q

Po-Chun has a VPN configured on his iPad and wants to know where he can verify that the configuration is the one BetterBag installed for him.

Where do you tell Po-Chun to look to ensure that he’s using the BetterBag VPN?

A. Settings > General > VPN > Device VPN, and the origin is listed
B. Settings > General > VPN > Device VPN, then tap Info and the origin is listed
C. Settings > Privacy & Security > VPN, then tap the configuration profile to examine its origin
D. Settings > General > VPN & Device Management, then tap the configuration profile to examine its origin

A

D. Settings > General > VPN & Device Management, then tap the configuration profile to examine its origin

Although Po-Chun can turn VPN on and off in Settings at the top level, he must access Settings > General > VPN & Device Management to examine VPN configuration details.

Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.

17
Q

Which user account type can make system-wide changes on a Mac?

A. Guest
B. Standard
C. Administrator
D. Sharing Only

A

C. Administrator

Only an Administrator account user can make system-wide changes on a Mac.

Continue to study resources related to the following learning objective: Describe the difference between a user account and an administrator account on a Mac.

18
Q

Which VPN protocols can you manually configure in Mac System Settings?

A. L2TP over IPSec, SSTP, and IKEv2
B. WireGuard, Cisco IPSec, and IKEv2
C.L2TP over IPSec, Cisco IPSec, and IKEv2
D. L2TP over IPSec, Cisco IPSec, and OpenVPN

A

C. L2TP over IPSec, Cisco IPSec, and IKEv2

For information about the VPN settings you need to enter, contact the your organization’s network administrator or your VPN service provider.

Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.

19
Q

A user returned their unmanaged iPad. You turn it on for a new user, and you discover that Activation Lock is turned on.

What do you need to turn off Activation Lock?

A. Serial number of the iPad
B. The new user’s Apple ID and password
C. The previous user’s Apple ID and password
D. The previous user’s Lost Mode PIN for the iPad

A

C. The previous user’s Apple ID and password

You can’t turn off Activation Lock without the previous user’s Apple ID and password. If possible, ask the previous user to enter their credentials to turn off Activation Lock.

Continue to study resources related to the following learning objective: Enter a bypass code on a managed device that has Activation Lock turned on.

20
Q

Po-Chun is trying to share his Personal Hotspot with Aileen’s Mac. It isn’t working. He asks you for help.

Which troubleshooting step should you recommend to Po-Chun?

A. Turn off Low Power Mode.
B. Restart Po-Chun’s iPhone and Aileen’s Mac.
C. Verify that Po-Chun’s iPhone has at least a 50% charge and is connected to a power source.
D. On Po-Chun’s iPhone tap Settings > Personal Hotspot, then turn on Maximize Compatibility.

A

B. Restart Po-Chun’s iPhone and Aileen’s Mac.

Restarting Po-Chun’s iPhone and Aileen’s Mac is an appropriate next troubleshooting step.

Continue to study resources related to the following learning objective: Troubleshoot Personal Hotspot connectivity issues.

21
Q

Brian receives an alert from his Mac. It says the Mac disk is almost full. In the alert, he clicks Manage and several recommendations to resolve the issue appear. Brian selects the Optimize Storage option.

What does Optimize Storage do to help manage Brian’s Mac storage?

A. Movies and TV shows that Brian already watched are automatically removed.
B. If his MDM solution permits, documents and data are moved to iCloud storage.
C. Files that weren’t modified in more than 365 days are automatically compressed.
D. Files that weren’t modified in more than 365 days are automatically moved to iCloud storage.

A

A. Movies and TV shows that Brian already watched are automatically removed.

To save disk space, the Optimize Storage option automatically removes already watched Apple TV movies and TV shows and keeps only recent email attachments on a Mac when storage space is needed.

Continue to study resources related to the following learning objective: Manage data storage on Mac computers.

22
Q

The BetterBag MDM administrator configures Setup Assistant to skip Accessibility on a managed Mac.

What happens when Accessibility is skipped during Setup Assistant?

A. The user can’t turn on Accessibility.
B. The user hears VoiceOver automatically.
C. The user can’t hear VoiceOver automatically.
D. The user is prompted to turn on Accessibility.

A

C. The user can’t hear VoiceOver automatically.

For the Accessibility pane to be hidden, a Mac must be enrolled in an MDM solution; assigned an MDM server linked to Apple Business Manager, Apple Business Essentials, or Apple School Manager; and connected to the internet using Ethernet.

Continue to study resources related to the following learning objective: Set up VoiceOver, Zoom, and Switch Control accessibility features on iPhone, iPad, and Mac.

23
Q

How do you view log messages in Console?

A. In the Console sidebar select Log Reports, then open a report.
B. In the Console search field, add activity to the search string.
C. Control-click the Process window, then select Group by Activity.
D. In Console click “Start streaming,” then click Activities in the toolbar.

A

D. In Console click “Start streaming,” then click Activities in the toolbar.

Use this method to view log messages in Console.

Continue to study resources related to the following learning objective: Locate error, hang, and crash messages in Console to help identify issues on a Mac.

24
Q

Which type of extension is more secure and reliable?

A. KAuth
B. Kernel
C. Kexts
D. System

A

D. System

System extensions work in the background to extend the functionality of your Mac. Some apps install kernel extensions, or kexts — a kind of system extension that works using older methods that aren’t as secure or reliable as modern alternatives.

Continue to study resources related to the following learning objective: Recognize the differences between kernel and system extensions.

25
Q

What does Disk Utility do?

A. It finds and repairs Mac disk errors.
B. It enables you to share disk diagnostics with developers.
C. It collects log messages that are generated from a Mac disk.
D. It locates nonresponsive disk processes and forces them to quit.

A

A. It finds and repairs Mac disk errors.

Disk Utility can find and repair errors related to the formatting and directory structure of a Mac disk. Errors can lead to unexpected behavior when using your Mac, and significant errors might even prevent your Mac from starting up completely.

Continue to study resources related to the following learning objective: Describe Disk Utility.

26
Q

The BetterBag MDM administrator configures Setup Assistant to skip FileVault on a managed Mac.

What happens to the user when FileVault is skipped during Setup Assistant?

A. The user can turn on FileVault.
B. The user can’t turn on FileVault.
C. The user is required to turn on FileVault.
D. The user is prompted to turn on FileVault.

A

B. The user can’t turn on FileVault.

BetterBag might manage FileVault with MDM; the user can’t turn FileVault on or off.

Continue to study resources related to the following learning objective: Identify whether a Setup Assistant screen on iPhone, iPad, or Mac is skipped due to MDM.

27
Q

Brian’s iPad keeps freezing after iPadOS and app updates. You connect his iPad to a Mac and open Console.

What do you need to select in the Console sidebar to collect and view logs before you can start streaming?

A. Device name
B. Spin Reports
C. Crash Reports
D. Diagnostic Reports

A

A. Device name

You select the device in the Console sidebar to collect and view device logs before you can start streaming.

Continue to study resources related to the following learning objective: Locate error, hang, and crash messages in Console to help identify issues on a Mac.

28
Q

Which two folders are protected by System Integrity Protection?

A. /dev and /usr
B. /sbin and /usr
C. /tmp and /sbin
D. /usr and /cores

A

B. /sbin and /usr

System Integrity Protection restricts the root user account and limits the actions that the root user can perform on protected parts of the Mac operating system, which include the /sbin and /usr folders.

Continue to study resources related to the following learning objective: Recognize the purpose of System Integrity Protection (SIP) in macOS, and identify which parts of the system are protected.

29
Q

What happens to already installed malicious software when a security-configuration update identifies it on a Mac?

A. It’s deleted.
B. It’s automatically sent to Apple for analysis.
C. It’s moved to the Trash, and the user gets a notification.
D. It’s quarantined in /private/etc/quarantined/ but not deleted.

A

A. It’s deleted.

Security-configuration updates identify malicious software and prevent its installation. When you restart a Mac, these updates also remove any malicious software that’s identified but already installed.

Continue to study resources related to the following learning objective: Describe and manage background updates in macOS.

30
Q

A user can’t turn on Screen Sharing in System Settings > General > Sharing. The message “This service is currently unavailable” appears next to the setting.

Why can’t the user turn on screen sharing?

A. An internet connection is currently unavailable.
B. A remote login service controls screen sharing.
C. TCP and UDP ports 5900 are currently blocked on the network.
D. A remote management service controls screen sharing.

A

D. A remote management service controls screen sharing.

If an MDM solution manages screen sharing, the user can’t turn screen sharing on or off.

Continue to study resources related to the following learning objective: Manage app requests to change Privacy & Security settings for Calendar, cameras, microphones, and screen sharing.

Apple Device Support 2024 (SUP-2024) (11 decks)

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