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SAP Test Flashcards

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1
Q

T/F All orders placed in CRM go to SAP Dashboard

A

F- Not if order has a hard error when created

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2
Q

Who creates Sold-To accounts

A

CFS (Treasury)

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3
Q

T/F You must check the “Exclude Completed Notification box in SAP to see orders that have already shipped

A

True

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4
Q

Define a 3rd Party Order

A

Manufactured and shipped by an outside vendor or business on OC’s behalf

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5
Q

T/F When a resolution has been reached on a rush order, a confirmation will auto generate?

A

F- It has to be manually pushed to status 0090 by the CSS in the Resolution Dashboard

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6
Q

What assignment block could the 3rd party PO be located in?

A

Shipping Transactions

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7
Q

When the CCD does not equal the CRD what status is set in the dashboard to alert CSS to call customer?

A

0070- Confirm to Customer

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8
Q

The transport zone is the …

A

First three digits of the zip code

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9
Q

What does CRM stand for?

A

Customer Relationship Management

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10
Q

What type of message will not let an order replicate to ECC?

A

Hard Error

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11
Q

SAR= ?

A

Special Approval Request

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12
Q

What extra step must be executed when applying Price Review- Manual Bill Block?

A

Internal Adjustment notes

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13
Q

ATP = ?

A

Available to Promise

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14
Q

What are the plant numbers of third party plants?

A

9800 US

9804 CA

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15
Q

What is the main delivery block reason code used to place an order on hold?

A

CSS Decision

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16
Q

What is OCRD?

What assignment block is this located in?

A

Original Customer Request date

Dates

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17
Q

What two things should be considered if you receive a warning about load sizing?

A
  1. Confirm load %

2. Vehicle type

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18
Q

In a Sales Order, what assignment block are the incoterms and shipping conditions located?

A

Shipping

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19
Q

What order status indicates the point of no return?

A

Order Shipped

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20
Q

What is the difference between an Error & Warning?

A

Order w/ warnings will replicate to SAP

Order w/ Errors will not replicate to SAP

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21
Q

What must you do to change all orders?

A

Add internal CSS notes

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22
Q

What is the reason for rejection field used for?

A

Delete line item

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23
Q

Which menu button do you click on to search/confirm customer?

A

Account Identification

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24
Q

If short codes were used when entering material on an order, where can they be found?

A

Partner Product ID

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25
When adding freight charges to an order, what type of notes text type do you use?
CSS Internal Notes- "talked to....and they approved $... charge amount"
26
Create it, then...
Link it
27
What billing block do CSB CSS's use
Price Review Manual
28
What status in dashboard will set the CCD
0090 Confirmed to Customer
29
Define a Rush Order
Order shipping same day or next
30
Internal CSS text is required on all orders What is the standard format?
Date- Method of order & submitted by- User ID -Time
31
T/F A * can be used as a wild card
True
32
What button on the navigation bar do you select to create a new ship -to account?
Account Info- Create Corporate Account
33
When material availablity is yellow on a rush order in CRM, what are the customer's options
1. Remove Item | 2. Extend CCD
34
Clicking the pencil icon within an assignment block allows you to
Personalize that specific assignment block only
35
MTO=?
Made to Order
36
T/F Information in CRM cannot be exported to Excel
F
37
Who creates a Ship-To account
CSS
38
All parties are linked to...
The Sold-To Account
39
CRD = ?
Customer Request Date
40
What are the conditional text tables used for?
So that specific notes appear on every order
41
PGI = ?
Post Goods Issued
42
T/F A Ship to account can purchase through multiple Sold-To accounts
True
43
What information makes up the search term (or 5 x 5) name for an account
First 5 characters of customer name + | First 5 characters of the city
44
T/F No abbreviations are permitted when creating a Ship-To account
False
45
T/F CSS can never talk credit with a customer
True
46
T/F Saved searches can be accessed by all users
False
47
T/F "Express Order" is defined as shipping Same Day or Next Day
False- First day outside of Rush | or Before Lead Time
48
MOT= ?
Means of Transport
49
What button on the navigation bar should you click to create a new order
Sales Order
50
What do you do when search indicates more than 100 results found?
Edit max results to 9999+
51
When changing material what can you NEVER do?
Type over the product ID | If product ID is established on the order, you cannot type over it. Create a new line item and trash can previous one.
52
Creating a relationship is a _____ step process
2 Step Process
53
T/F Goods receiving hours must be entered in military time
True
54
CCD = ?
Customer Confirmed Date
55
Sold-To Accounts start with a #....
#1
56
In order, what are the 4 steps to place an order on hold? (Delivery block process)
1. Block all items (CSS Decision) 2. Check Output Block 3. Push out CRD to block date 4. Add CSS notes with OCRD
57
What are the three changes that may result in SGL exception fee?
1. Change CRD 2. Change Line Item 3. Cancelling order
58
What four things must be the same on customer consolidated (Q) orders?
1. Shipping Plant 2. Shipping Date 3. Shipping Conditions (Q) 4. Vehicle (MOT)
59
In what Assignment Block do you find the Shipment Number?
Freight Orders
60
What field within the sales order provides the confirmed pick up or delivery date?
Header CCD | Lead Time Assignment Block
61
What is the full naming convention for a job site ship to?
J/Job Name/Sold-To/%Contractor Name
62
Where do you access Event Manager in CRM for EDTA
Click on Shipment # in Freight Orders Assignment Block
63
When changing a ship to on an order, what must stay the same?
Organization Data (Sales Org., Distribution Channel, Division) Other Parties Involved (Sold-To, Payer, Bill-To
64
Indicators you are viewing a 3rd party order
``` Notes (3rd party vendor Plant (3rd party) Order Statuses (PO... etc.) ```
65
What are four exceptions to vary an item
1. International 2. Business decision 3. MTO 4. Job Site
66
``` What are these divisions: 10______ 17______ 70______ 20______ 41______ 30______ 15______ ```
``` 10- GRS Composites 17- Fabrics 70-Foam 20- Insulation 41- Non Wovens 30- Roofing 15- Rebar ```
67
What are the 3 steps of customer consolidated (Q) orders?
1. Create order 1 2. Create order 2, reference order 1 in customer consolidation instruction notes 3. Edit order 1, reference order 2 in customer consolidation instruction notes * Also best practice to email TSS
68
What are the four reasons to use SAM order account?
1. ASM 2. Habitat for Humanity Build 3. Architect 4. Potential Customer
69
What are the four statuses of 3rd party orders?
1. PO acknowledged 2. PO confirmed 3. Shipped 4. Invoiced
70
What assignment block is similar to the relationships assignment block in the customer master?
Parties Involved
71
What are the incoterms for a customer pickup
EXW Origin - X CPU Customer Owned - Y CPU Common Carrier
72
What are these sales orgs? 1210 1320 4030
1210- US 1320 CA 4030 MX
73
You will get a pop-up message when creating a new Ship-To that matches another Ship- To by what percentage?
80% or higher
74
What are the CSB codes for these outputs in the W12 Output Determination Table? ZAC2= BACO=
``` ZAC2= Order Receipt w/o price (order acknowledgement) BACO= Order confirmation with price ```
75
How would you make an item on an order free of charge?
``` Go to items assignment block Add free of charge % (ZFCA=100%) Zero out Freight & Fuel Charges Bill Block Add Internal Adjustment Notes Back & Save ```
76
What is the "work around process" when applying a delivery block?
1. Block all items for delivery 2. Push out customer request date to block date (ex 12/29/2023) 3. Check output blackbox 4. Note ORCD in CSS notes 5. CRD change reason code =Delivery Block
77
How do you make changes to an order in a shipment loading status (in picking)
1. Contact TSS & Plant 2. Delete Docs 3. Make Changes 4. Contact TSS so they can recreate docs
78
What are the three things that happens with the END button?
1. Save 2. Go Home 3. Clears information station
79
What two things must you do when an SGL exception is initiated by OC?
1. Apply override code | 2. Reject service item fee
80
What button on the navigation bar do you use to access customer master profile?
Account info
81
What is the resolution dashboard?
SAP reporting tool to help identify issues and constraints in supply chain
82
When linking a Ship-To partner to a Sold-To what relationship do you select?
"Has the Ship-To Recipient"
83
What are the two steps for changing a delivery plant on an existing order?
1. Confirm plant makes material requested | 2. Change plant # under parties involved
84
What does a material planner do to resolve ATP issues?
1. Make it 2. Steal it 3. STO it
85
List all 7 standard order status that maybe seen in CRM
1. Order Submitted 2. Order Confirmed 3. Shipment Scheduled 4. Shipment Loading 5. Order Delivered 6. Order Invoiced 7. Order Cancelled
86
``` What are the following Dashboard statuses? 0080 0070 0090 0072 0065 0071 ```
``` 0080 Confirmed Automatically 0070 Confirm to Customer 0090 Confirmed to Customer 0072 Rush version of 0070 (tender has been accepted by carrier) 0065 CSS Action Required 0071 CSS Action Complete ```

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