SBA TERM 2 prep Flashcards
(19 cards)
Ways in which employees manage stress in the workplace
• Self-awareness will assist employees to minimise stress.
• Ensure that effective time management strategies are practiced.
• Try to avoid conflict situations with co-workers.
• It is important to get enough sleep and rest to perform work tasks efficiently.
• Take regular breaks to relax and recharge.
Meaning of creativity
• Refers to thinking differently and looking at something in a new way.
Delphi technique and process
• Method of gathering info by using selected panel on a specific topic or target market.
process
1.Select a panel of experts in a specific area.
2. A questionnaire is set up about the topic and given to panel.
3. Responses are summarised and a 2nd questionnaire is drawn up.
Force field technique
• Helps to analyse all forces impacting on change and to weigh up the pros and cons in scientific way.
process
-Count them up and make the decision
-Analyse the restraining forces and how to address them.
-Write in a sentence what you have decided to do, change or not
What is brainstorming?
Brainstorming promotes creative thinking and problem solving by encouraging idea generation without criticism.
What is the first step in the brainstorming process?
Define the problem that needs to be addressed.
What should participants feel during brainstorming?
Participants must feel free to suggest any idea that comes to mind.
What is not allowed during brainstorming?
No one is allowed to evaluate or criticize any suggested idea.
What does the facilitator do during brainstorming?
The facilitator records the ideas on a board.
How do ideas develop during brainstorming?
An idea from one member will usually spark the thinking of others.
What happens at the end of a brainstorming session?
All ideas are shifted until only a few polished ideas are left.
How is the best idea determined in brainstorming?
Participants vote on the ideas, and the idea with the most votes is regarded as the best one.
What is the Nominal Group Technique (NGT)?
A structured method for generating ideas to solve a problem.
What is the first step in the NGT process?
Introduction and explanation: The facilitator welcomes participants and explains the purpose and procedure of the meeting.
What happens during the second step of NGT?
Silent generation of ideas: Participants write down all ideas that come to mind regarding the question provided.
What occurs in the third step of NGT?
Sharing ideas: Participants share their generated ideas, which the facilitator records on a flip chart without debate.
What is the purpose of the group discussion in NGT?
Participants seek verbal explanations or further details about any of the shared ideas.
What is the final step in the NGT process?
Voting and ranking: Participants prioritize the recorded ideas in relation to the original question.
