SC Flashcards
(171 cards)
1
Q
You want to sync a new quote with its opportunity, but an old quote is already syncing. What should you do first?
A
Stop the syncing for the
old quote
2
Q
What should access to
records be based on?
A
Roles and role hierarchy
3
Q
Forecast Category “Best
Case” can be summarized
as:
A
Closed+Commit+Best Case
4
Q
What does Salesforce
usability mean?
A
How easily can customers
achieve their goals using
Salesforce
5
Q
Which of the following
can be synced with
Salesforce for Outlook?
A
Contacts, Event
Task
6
Q
You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% probability
of closing. If all goes well, and this Opportunity closes, how much revenue will be realized?
A
$1000
7
Q
Who is most interested in ease of use, value, and time-saving solutions?
A
Sales reps
8
Q
Forecast Categories: (Select all that apply)
A
Are there to help you categorize your opportunities, so you can gauge more accurately how much
revenue you can bring in a given time period
Have a default value that is associated with the Stage field
9
Q
What is the benefit of a Force.com sandbox?
A
It allows for development, testing, and training
10
Q
You are setting up security for your client, UCI. UCI has a collaborative sales model and want to make sure all
team members work together to meet the customer needs. They are likely to require an open sharing model
that will allow them to cross- and up-sell opportunities.
A
True
11
Q
You can apply a discount to the entire quote; there is no need to apply discounts to individual line items in the quote.
A
False
12
Q
There are four steps to managing Products and Price Books.
A
- Create Product 2. Create Custom Price Book 3. Defined Standard Price 4.Set List Price
13
Q
AW Computing just added the “Total Converted Leads in Hierarchy” roll-up summary field to all campaign
page layouts. However, the administrator cannot see the new field on a campaign record. What else needs to
be configured to see this field?
A
Make the field visible using field-level security
14
Q
Match this tip with its design consideration. “Show each job function relevant information”
A
Record types and page layouts
15
Q
Which of the following stage should be matched with the Forecast Category “Best Case”?
A
Mid pipeline
16
Q
AW Computing wants to run advertisement campaigns and then run reports to measure which advertisement
type (online, magazine, or newspaper) generates the most revenue. Where would you create an “Advertisement
Type” pick list to track this information?
A
Campaigns object
17
Q
Assets are related to which of the following sets of objects?
A
Products, Cases, Accounts, and Contacts
18
Q
Your org-wide defaults for Price Books are set to “No Access”. What should you do to enable your Sales Reps
to view the South America Price Book and add Products in this Price Book to Opportunities?
A
Grant specific “Use” access rights to Sales Reps for the South America Price Book
19
Q
Your organization sells a product that requires your customers to pay all at once but receive the product in
increments. What should be your first step in setting up Product schedules?
A
Enable creation of Quantity Schedules
20
Q
Customizable Forecasting must be enabled by salesforce.com support.
A
False
21
Q
Standard fiscal years must start on January 1st.
A
False
22
Q
Which of the following describes the Probability field?
A
The numeric prediction that the revenue from an opportunity will be realized.
23
Q
Which of the following steps accurately describe the process map in sales and marketing organizations?
A
Lead generation, lead qualification, revenue management (forecasting)
24
Q
Which of the following statements are true about an end user’s forecast? (Select all that apply)
A
This aggregate can be dollars of revenue
This aggregate can be units of products
This aggregate can be both dollars or revenue and units of products
Rolls up according to the forecast hierarchy
25
Your commit summary says you can bring in $1,000 this period but you've just gotten a verbal approval on a
deal for $500 from a CEO. What should you do?
Override the opportunity and move the stage to commit, making the forecast more realistic
26
What are the key data management challenges? (Select all that apply)
The system must enable easy and correct entry of data
Users must be able to find and trust data in the system
The system must keep the data clean for future use
27
Why is it important to forecast sales?
Forecasting allows a company to manage revenue
28
Once you save a PDF quote, the file is automatically emailed to the customer.
False
29
Which describes a usability and/or adoption challenge? (Select all that apply)
Mario is not sure that Salesforce can do everything he needs it to do
Mary can't figure out how to update her contact list
Bob questions the quality of data in Salesforce
Iris is worried that once her admin makes a change, her accounts will be outdated
30
Sales Rep Phil Smith has an opportunity for $50,000 in the Commit stage. Which aggregates on Phil's forecast
will include this amount? (Select all that apply)
Pipeline
Best Case
Commit
31
How can end users work with Salesforce for Outlook? (Select all that apply)
Install Salesforce for Outlook
| Select Outlook sync folders
32
Match the following loading option to the description of when to use it. "Import Wizard"
Bill wants to load 20,000 lead records.
33
What is clean data?
Data that is trusted by the user
34
Who can benefit from the Quotes feature?
A customer who wants to get a quote from Salesforce
A sales rep who wants to create and email a PDF quote from Salesforce
An Administrator who wants to manage quoting in Salesforce
35
Which of the following stage should be matched with the Forecast Category "Closed"?
Closed and Won
36
What are some common security challenges? (Select all that apply)
Different industries require and follow different security models
Marketing and sales organizations differ on how they access contacts.
Salesforce users must have access to the right records and only see relevant data.
37
Why are profiles important when managing security of records?
When custom applications are installed or created, you can manage access at the profile level. C.
Profiles define a user's permission to perform different functions within Salesforce.
Profiles manage data visibility based on where users are placed
38
A sales rep can create a quote from:
An Opportunity and its Products
39
Your company has decided they want to track payment and deliveries for their products and services. Place the
steps in order:
1. Enable Scheduling for all products.
2. Set up default schedules for any products that involve regular payments or delivery.
3. Do not set up default schedules for products that involve payments or deliveries that are unique to each opportunity.
40
Forecast Category "Closed" can be summarized as:
Closed
41
Your client is using Account data that is old. How can you help?
Enhance Account content with data.com
42
Where do you select the "Marketing User" checkbox to enable a user to create, edit, delete, and clone
campaigns; manage campaign members; and edit advanced campaign setup?
User record
43
Place the following steps in the correct order to set up Salesforce for Outlook:
Step 1: An Outlook configuration must be created.
Step 2: Users and profiles must be assigned to an Outlook configuration
Step 3: Salesforce for Outlook must be downloaded to the machine
Step 4: Users must begin syncing records across platforms
44
Your org-wide defaults for access rights to Price Books are set to "Use", but only Sales Reps should have
access to Price Books. What should be your first step?
Change the org-wide default setting to "No Access"
45
Match the following loading option to the description of when to use it. "Force.com Data Loader"
Becky wants to load all her 65,000 contact records.
46
To create a PDF file of your quote, click "Create PDF" on the quote detail page.
True
47
Role hierarchy should normally mimic the org structure.
False
48
Which of the following statements are true about managers and forecasts?
A manager submits their own estimate of the forecast
A manager can adjust a forecast to a higher number
A manager can adjust a forecast to a lower number
A manager can see the forecasts of every person below them in the role hierarchy
49
Which of the following describes the Stage field?
Identifies where a deal is in relation to actually being closed.
50
Match this tip with its design consideration. "Use the client's language"
Tab and field naming
51
Choose the correct statement.
Any salesperson can change their quota at any time.
Only users with the appropriate permissions can change their quota.
Only users with the appropriate permissions can change their quota.
52
Match this tip with its design consideration. "Make it easy for users to find data"
Search
53
How do you create a new quote for a customer?
Click New Quote on the Quotes related list on an opportunity.
54
Forecast Category "Pipeline" can be summarized as:
Commit + Best Case + Pipeline
55
For optimal usability and adoption, a solution must do what. (Select all that apply)
Provide value so users perceive it as a valuable spending of their time.
Be easy to use so users can easily enter data and find information.
Have trusted data.
Be easy to change through a change management
56
Who is most interested in visibility, no surprises, and system ROI?
Sales/marketing managers
57
Match this tip with its design consideration. "Use 1-2 clicks from the Home page"
Reduced clicks
58
Your sole focus, when working with a client on data management, should be on initial data migration.
False
59
Which of the following statements about Standard and Custom Price Books are accurate? (Select all that
apply)
A Standard Price Book includes a master list of all Products with their associated Standard Prices.
A Custom Price Book includes a master list of all Products with their associated Custom Prices.
A Custom Price Book is a subset of the Products listed in the Standard Price Book.
A Standard Price Book includes a master list of all Products with their associated Standard Prices.
A Custom Price Book is a subset of the Products listed in the Standard Price Book.
60
Your forecast is available to your manager only after you have clicked the Submit button.
False
61
The quotes syncing process synchronizes updates between:
A quote and the opportunity it was created from
62
Who is most interested in seamless migration?
IT
63
Which of the following stage should be matched with the Forecast Category "Pipeline"?
Early pipeline stages
64
Forecasting is an exact science and is the total of all the opportunities you are working on.
False
65
With Customizable Forecasting you can forecast any of the following data. (Select all that apply)
Quantity, Amount and Units of Product Family
66
Match the following loading option to the description of when to use it. "Manual Entry"
Bob wants to load a single account record.
67
Used Books R Us sells books at its local store, online via its website, online via Amazon, and through a larger,
well-known book company called We Sell Books. Which Sales strategy does this company user?
A hybrid of direct sales and sales channel
68
How can end users sync their data from Outlook (using Salesforce for Outlook)?
Using the sync system try icon and clicking sync now
| Allowing sync to run regularly in the background
69
The stage field is mapped to a value for the Forecast Category field and this can never be changed in an
opportunity.
False
70
Who is most interested in the alignment of sales and marketing?
Sales/Marketing VP
71
Which of these steps should take place before setting a List Price for a Product?
Create the Product
| Define the Product's Standard Price
72
Which of the following stage should be matched with the Forecast Category "Commit"?
Late pipeline stages
73
You can track only Assets sold by your company.
False
74
Force.com allows you to bring your custom interface to any support device.
True
75
Match the following loading option to the description of when to use it. "ETL Tool"
Brian wants to consolidate all his accounts from several systems.
76
Forecast Category "Commit" can be summarized as:
Closed+Commit
77
How many reports should you design for optimal usability?
As many as needed per role, without over whelming users
78
Match this tip with its design consideration. "Users should not do things more than once because it takes time
and may create dirty data"
Minimized redundant data entry
79
Which of the following statements are true about the Opportunity field, "Stage"?
There are 10 default stage values, based on a commonly used sales methodology.
There are other sales methodologies that can be downloaded from the App Exchange and used within
Salesforce
80
The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the aggregates on the
Forecast tab.
False
81
Your company sells service contracts where the customer pays once a year for a monthly service package.
What type of schedule should you set up?
A revenue and quantity schedule is suitable if your customers receive their orders on a delivery schedule and pay for the products using a payment schedule, for example, a monthly product subscription that’s paid for monthly.
82
When editing a quote, you can edit which of the following?
The quote name and status
The expiration date of the quote
The contact and address information of the customer
83
Match this tip with its design consideration. "Use alerts sparingly"
Workflow rules and approvals
84
Your company sells large mainframes that are delivered in one delivery but are paid for with several regular
installments. What type of schedule should you set up?
Default Revenue Schedule
85
Match the following loading option to the description of when to use it. "Integration"
Berta wants to keep a separate system as her "system of record"
86
Which of the following describes the Forecast Category field?
Determines the row in your Forecast where the amount will be aggregated.
87
Which of the following stage should be matched with the Forecast Category "Omit"?
Closed and Lost
88
Campaign Call-Down report justifies the spend on programs; helps to know who to target for future
campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer
community interacts and how it affects sales. Who would benefit most from the idea that this report shows the
relations to sales data, lead data, and analysis of campaigns?
BI/Analytics
89
Which of the following descriptions best describe Knowledge?
A content management tool for users who seek information
90
What should you do when migrating Opportunities?
Determine if you need to load owner who are not current users
91
When the billing address on an account is changed, the mailing address of all related contact records should be
updated to reflect the new address. How can this requirement be met?
Create a Force.com trigger on accounts.
92
Planning an implementation – what should be included in end user support plan – choose 2 answers:
Meeting schedule to review open issues
| Process for users to report issues
93
Arrange the steps to create a record in the correct order (using Salesforce Classic).
Select Save from the menu
Open the records in the list view or highlight the object tab
Open the menu and select New
Enter the record details in the specified fields
Research
94
Which best describes the Salesforce Automation feature "Data Validation" ?
Enforces the business process.
95
The native mass email functionality is not recommended for marketing.
True
96
Which option best identifies with the Chatter Record Page?
Only users with access rights can view or post here.
97
Sales should evaluate lead quality and provide feedback to marketing.
True
98
Which option best identifies with the Chatter Home Page?
Everyone can see what you post here. Displays posts from everyone you're following.
99
Competitor is beating us out of deals. Where to track competitor product info?
Product
100
Which system would a contact center integrate with in order to provide field service agents with information
needed to provide service at customer sites?
ERP
101
Which best describes the Salesforce Automation feature "Workflow/Approvals"
Allows to better automate the sales methodology.
102
Who has permission to edit a Chatter profile?
An individual user
103
An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible
scheduling. Which support channel requires the smallest amount of agent work time?
Web self service
104
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future
campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer
community interacts and how it affects sales. Who would benefit most from the idea that this report helps to
know who to target for future campaigns?
Campaign Manager
105
How do you ensure that products can’t be removed from an opportunity after it reaches a certain stage?
Validation rule on opportunity product
| Validation rule to ensure rollup summary field on opportunity doesn’t change
106
What types of records can be added to Salesforce from Data.com?
Contacts
Leads
Accounts
107
What are some of the ways to align communication between the sales and marketing organizations?
Provide sales collateral in one place
Standardize internal and external communication with templates
Communicate availability of sales collateral
Gather feedback on sales collateral and templates
Evaluate impact of collateral on bringing leads through to close
108
Which best describes the Salesforce Automation feature "Sales Processes"
Determines the sales stages of an organization.
109
Universal Containers plans to migrate data into Salesforce from a legacy system. Which step should be taken
before performing the data migration? Choose 2 answers:
Perform data cleansing
| Develop data map
110
A strong pipeline requires greater visibility. Which of the following example describes a need for greater
visibility?
Leads are tracked in separate systems, not accessible by all
111
Data.com: The checkmark next to records in search results indicates the record is already in Salesforce.
False
112
A strong pipeline requires sales and marketing alignment. Which of the following example describes a need
for sales and marketing alignment?
Campaigns are launched without communicating the follow-up plan
113
Which metric influences customer satisfaction? Choose 2 answers:
First call resolution
| Call quality
114
Which role is interested in the report "Sales Activity by Client Last Week" ?
Sales Manager
| Sales Rep
115
What are the factors that influence marketing metrics and drive key marketing business challenges?
Insufficient lead generation
116
Which of the following descriptions best describe Content?
A library that allows access to documents
117
Data.com: What does the Reviewed Status indicate?
The record has been manually cleaned against Data.com
118
Universal Containers was bought by a larger company and needs to provide information on a monthly basis to
the new parent company to help predict sales. Which data should the new parent company review?
Opportunity pipeline report grouped by month
119
A strong pipeline requires trusted data. Which of the following example describes a need for trusted data?
As business matures, it becomes difficult to identify right prospects
120
Which of the following descriptions best describe Data.com?
A data enrichment tool that maintains updated data
121
Which pair of reports is best associated with the business driver "Improve Sales Rep productivity"?
"# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
122
Which best describes the Salesforce Automation feature "Contact Roles" ?
Identifies key stakeholders from the buy side.
123
Universal Containers plans to deploy the new Service Cloud console to its support team. Which steps should
be considered in deployment? (There are three correct answers.)
Not needed
124
How many additions do you use to clean a record with Data.com?
0
125
Sales management at Universal Containers needs to provide channel partners with easy access to approved
product documentation. They also need to notify partners about the material revisions and updates. How can
they achieve these goals in Salesforce?
Enable Content in the partner portal and enable Content email alerts for partner users.
126
Universal Telco sells and supports a line of smart phones. The company offers support via phone,
email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support
through customer self-service. Which report should be included on the manager's dashboard? Choose 3
answers:
Cases by Support Channels
Number of Portal Logins per Day
Knowledge Article Usage
127
Which of the following is good Chatter Etiquette? (Select all that apply)
Direct users to a subject matter experts
| Ask questions to gain vertical expertise
128
Universal containers has 1 price book with US dollars & Canadian dollars currency amounts for all products.
Salesperson, when adding products to opportunity, only see CAD. What’s wrong?
Opportunity currency setup as CAD
129
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future
campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer
community interacts and how it affects sales. Who would benefit most from the idea that this report justifies
the spend on programs?
Campaign Manager
130
Who would be interested in the "Top 10 Reasons Deals Were Lost" report?
VP of Sales
131
What should you consider when migrating inactive campaigns?
Determine which data is important based on ROI
132
Universal Containers is designing a contact center that will store 20 million cases. Of those, 5 million will
need to be accessed for reporting and search. Which approach will ensure best system performance? Chose 3
answers:
Not needed
133
How can a sales organization address the "lag time" challenge?
By optimizing lead assignment and scoring
134
Arrange the steps to set a pass code, in the correct order (using Salesforce Classic).
Enter your pass code again for confirmation
Enter your pass code when prompted to create a pass code
Ensure that the Salesforce Classic application is installed and all your Sales force records are
downloaded to your device
Ensure that the Salesforce Classic application is installed and all your Sales force records are
downloaded to your device
Enter your pass code when prompted to create a pass code
Enter your pass code again for confirmation
135
Sales reps shouldn’t be able to edit certain opportunity fields after closed/won stage (fields reserved for sales
ops).
Validation rule
136
A strong pipeline requires faster response. Which of the following example describes a need for faster
response?
Leads are qualified but not routed to the right people
137
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future
campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer
community interacts and how it affects sales. Who would benefit most from the idea that this report reflects
how customer community interacts and how it affects sales?
Campaign manager
138
```
Which of the following is a typical challenge for a sales organization?
Optimizing lead management
Driving more business
Improving sales rep productivity
Complete visibility
Poor customer satisfaction
```
Optimizing lead management
mproving sales rep productivity
Complete visibility
139
Universal Containers is using Salesforce and has set up a private sharing model. Sam is a sales executive who
reports to John, a sales manager. Sam has ownership of the ABC Company account record and has created an
opportunity for ABC Company. There is a sharing rule that allows the finance team to see all accounts and
opportunities. Which statement is about data visibility is true?
John can see all of Sam’s data
140
Sales rep @ UC collaborates with ABC company on opportunity to sell to XYZ Company. ABC Co has been
added to partner related list on the opportunity. What will automatically happen?
Partner record added to ABC account
| Partner record added to XYZ account
141
Which of the following are the main challenges that affect Sales Rep productivity?
Tedious data entry process
Difficulty in finding information
Having to create reports manually
142
Most common integrations in a marketing organization take place when...
Lead generation
143
What should you keep in mind when designing a solution to improve Sales Rep productivity?
Information should be entered only once
| Finding information should only be a few clicks away
144
Which option best identifies with the Chatter Profile Page?
Everyone can see what you post here. Only displays posts directed to you.
145
Which statements about the Salesforce Classic Mobile application are true?
It provides mobile access to data, tasks, and calendar
| It downloads relevant data for standard Salesforce objects and custom objects
146
Which of the following descriptions best describe Chatter?
A collaboration tool
147
Which pair of reports is best associated with the business driver "Build a strong pipeline"?
"Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"
148
Which pair of reports is best associated with the business driver "Manage the Funnel"?
"Stage Duration Age" and "Forecast by Sales Rep"
149
Which method can be used to improve agent retention? Choose 2 answers:
Extend benefits to part-time agents
| Provide additional training on tools and process
150
What are the main challenges that Marketing faces when trying to drive more business?
Website integration: Lack of website integration, which delays entry of leads into CRM
Email Marketing: Difficult to track and report on effectiveness of emails that were sent
Search Marketing: No reportable relationship between search words and closed sales
Campaign M
151
Import 100 leads/mo – need to prevent dups.
Import using import wizard
152
Which best describes the Salesforce Automation feature "Opportunity Teams"
Makes sure we recognize those involved in the sales process.
153
Sales reps must use the same system to manage calendars and to document meetings.
False
154
Insurance policies on accounts. 2 sales teams should not see each other’s policies. 2 custom objects, each
w/relationship to account object. Both objects private. What are the design considerations here?
Custom report type needs to be created to view all policies in a single report
155
Which best describes the Salesforce Automation feature "Activities"?
Ensures that we are tracking our progress towards the desired states.
156
Which task should be included in a business continuity plan for a contact center? (There are three correct
answers.)
Route cases to agents in an alternate center.
Deliver training on case handling for contingent staff.
Monitor service level agreements (SLAs) and notify customers.
157
Sales methodology means an industry-recognized standard sales process.
False
158
What are the main challenges that marketing faces when trying to align with sales?
Inefficient handoff from marketing to sales and
| Slowing down of lead velocity
159
Which of the following descriptions best describe Quotes?
A tool for extending pricing proposals to customers
160
What are the factors that influence sales metrics drive KPI's and form key business challenges?
weak pipeline
161
What customer information is required to ensure that all requirements are successfully gathered during the planning stage of a project?
List of required objects and fields.
Key reports from the current system.
Organizational chart with titles.
162
The marketing Manager at UC wants to leverage the power of sales cloud to support the sales following requirement:
• monitor website traffic
• Email 1200 leads per day
• capture customer satisfaction survey result on a web form
• Understand (report) the case of marketing exercise vs sales activity
What should a consultant recommend to meet this requirement?
Use AppExchange marketing app, campaign, web-to-lead, opportunity and report
163
The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the
mailing address of a contact is the same as the shipping address of the parent Account
Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the
ShippingPostalCode of the account.
164
UC shares specific accounts with its partners and is considering the use of Salesforce to Salesforce to increase
visibility and collaboration for deals managed through its partner channel. The company's key partners also
currently use Salesforce. What should be considered for this implementation? Choose 2 answers
Universal Containers can report on shared opportunities managed by partners.
Partners can create and share opportunities associated to shared accounts.
165
Universal Containers uses PDF documents to help the Sales Team learn about new Products. Which feature should a Consultant recommend to store these documents?
Salesforce Files
166
Cloud Kicks to see how many closed won opportunities a campaign has generated over last 30 days. They
have implemented a campaign influence model that uses the primary campaign source. Which two steps are
needed to meet this requirement using standard functionality? Choose 2 answers
Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role
on the opportunity prior to the close date.
Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity
after the campaign first associated date and before the opportunity created date.
167
Universal Containers wants to manage their sales territories in Salesforce. What questions should be asked to
determine if territory management is an appropriate solution? Choose 3 answers:
Are there specific rules for account and opportunity access?
Does account sharing depend more on account traits than on ownership?
Are commissions calculated by the number of territory to which a representative belongs?
168
Cloud Kicks has purchased a list of prospects and wants sales representatives to begin to contact and measure
the Return Of Investment (ROI) of the people in the purchased list. Which solution should the Consultant
recommend?
Create a campaign for this list, import the list as leads, and add them to the campaign.
169
UC would like to record performance about the conference and people who attended them. A contact would
potentially attend multiple conference. Company would like to display this information on the contact layout
using the standard configuration. How the system should be designed to meet the company's requirement.
Use campaign for conference and add Campaign member to record attendee information
170
A consultant is implementing a new Sales Cloud instance for Cloud Kicks that has a public sharing model for
accounts. Different sales representatives own local accounts that create a multi-level Account hierarchy. Cloud
Kicks needs to see the total number of closed won opportunities and the revenue value for all accounts in the
hierarchy when viewing a parent account. Which recommendation will meet this viewing requirement?
Create a Roll-up Summary field on the parent account displaying the total value of won opportunity
from the child accounts
171
The shipping department at the Universal Containers is responsible for sending product samples as part of the
sales process. When an opportunity moves to the 'Sampling1 stage, Universal Containers an automatic email
sent to the shipping department listing the Products on the opportunity. How can this requirement be met using
a workflow email?
Create it on the Opportunity using a visualforce email template.
