Scientific Management Theory

Question 1

Scientific management

Answer 1

• also often
  known as Taylorism,
  It uses
  scientific methods to analyze the most
  efficient production process in order to
  increase productivity.

Question 2

4 principles of management

Answer 2

1. Select method based on science, not “rule of thumb”
2. Assign worker ls jobs based on their aptitudes.
3. Monitor work performance.
4. Properly divide the workload between managers and workers.

Question 3

HIS WORK, COMBINED WITH THE RESEARCH OF FRANK
AND LILLIAN GILBRETH ON THE SAME TOPIC LED TO THE
DEVELOPMENT OF THE TIME AND MOTION STUDY.

Question 4

Federick W.
Taylor

Answer 4

The Father of Scientific Management

Question 5

What is quality management theory

Answer 5

Emphasizes consistency in an
organization and minimal to no errors or
defects in production.
• Emerged after the Second World War
primarily through the work of WILLIAM
EDWARDS DEMING

Question 6

WILLIAM EDWARDS DEMING

Answer 6

Widely acknowledged as the leading management
thinker in the field of quality.
• conducted his work in the 1950’s in post-war Japan.
• He helped Japanese industries improve production.
• His methods involves Statistical Process Control
(SPC) & Problem solving techniques.

Question 7

4 PRINCIPLES ESPOUCED
BY DEMING

Answer 7

• IMPROVED PRODUCT DESIGN FOR IMPROVED SERVICES
• UNIFORM PRODUCT QUALITY

-IMPROVED PRODUCT TESTING

• INCREASED MARKET SALES

Question 8

JOSEPH MOSES JURAN

Answer 8

• also worked with Japanese business &
introduced his concept of quality
management which emphasized training for
top and middle managers.
• on 1979, he established the Juran institute.

Question 9

JURAN INSTITUTE

Answer 9

guided organization in
improving the quality
of their products and
services.

Question 10

KAIZEN

Answer 10

• Introduced in 1986, focuses
on the continuous
improvement of people,
processes and products.
• Japanese word that
means
“Change for the
better.