SCOR 11 2017 Flashcards

Question

Common language name and associated subprocesses for sSR2?

Answer 1

SOURCE Return MRO product- sSR2 ``` sSR2.1- Identify MRO product condition sSR2.2-Disposition MRO product sSR2.3-Request MRO return authorization sSR2.4-Schedule MRO shipment sSR2.5-Return MRO product ```

Answer 2

SOURCE return excess product-sSR3 sSR3.1- Identify excess product condition sSR3.2-Disposition excess product sSR3.3-Request excess product return authorization sSR3.4-Schedule excess product shipment sSR3.5-Return excess product

Answer 3

Deliver Return Defective Product-dDR1 sDR1.1- Authorize defective product return sDR1.2-Schedule defective return receipt sDR1.3-Receive defective product (incl. verify) sDR1.4-transfer defective product shipment

Answer 4

Deliver Return MRO Product-sDR2 sDR2.1- Authorize MRO product return sDR2.2-Schedule MRO return receipt sDR2.3-Receive MRO product sDR2.4-transfer MRO product

Answer 5

Deliver Return Excess Product-dDR3 sDR3.1- Authorize EXCESS product return sDR3.2-Schedule EXCESS return receipt sDR3.3-Receive EXCESS product sDR3.4-transfer EXCESS product

Answer 6

ENABLE- Manage SC business rules ``` sE1.1- gather business rule requirements sE1.2- Interpret business rule requirement sE1.3- document business rule sE1.4- communicate business rule sE1.5- release/publish business rule sE1.5- retire business rule ```

Answer 7

Manage SC Performance - Enable ``` sE2.1- initiate reporting sE2.2- analyze reports sE2.3- Find root cause sE2.4-Prioritize root causes sE2.5-Develop Corrective actions sE2.6- Approve and Launch ```

Answer 8

Manage SC data and Information ``` sE3.1- receive maint. Request sE3.2- determine/scope work sE3.3- maintain content/code sE3.4- maintain access sE3.5- publish information sE3.6- verify information ```

Answer 9

Manage SC human resources-sE4 sE4.1- identify skills/resource requirement sE4.2-identify available skills/resources sE4.3-match skills/resources sE4.4-determine hiring/redeployment sE4.5-determine training/education sE4.6-approve, prioritize, and launch

Answer 10

Manage SC assets –sE5 ``` sE5.1-schedule asset management activities sE5.2-take asset off-line sE5.3-inspect and troubleshoot sE5.4-install and configure sE5.5-clean maintain and repair sE5.6-decommission and dispose sE5.7-inspect maintenance sE5.8-reinstate asset ```

Answer 11

Manage SC contracts- sE6 sE6.1-receive contract/contract updates sE6.2-enter and distribute contract sE6.3-activate/archive contract sE6.4-review contractual performance sE6.5-identify performance issues/opportunities sE6.6-identify resolutions/improvements sE6.7-select, prioritize and distribute resolutions

Answer 12

Manage SC network- sE7 ``` sE7.1-select scope and organization sE7.2-gather input and data sE7.3-develop scenarios sE7.4-model/simulate scenarios sE7.5-project impact sE7.6-select and approve sE7.7-develop change program sE7.8-launch change program ```

Answer 13

Manage SC regulatory compliance-sE8 ``` sE8.1-monitor regulatory entities sE8.2-assess regulatory publications sE8.3-identify regulatory deficiencies sE8.4-define remediation sE8.5-verify/obtain license sE8.6-publish remediation ```

Answer 14

Manage SC risk- sE9 ``` sE9.1-establish context sE9.2-identify risk events sE9.3-quantify risks sE9.4-evaluate risks sE9.5-mitigate risks ```

Answer 15

``` Plan source make deliver return enable ```

Answer 16

The PLAN processes describe the activities associated with developing plans to operate the supply chain. The plan processes include the gathering of requirements, gathering of information on available resources, balancing requirements and resources to determine planned capabilities and gaps in demand or resources and identify actions to correct these gaps

Answer 17

The source processes describe the ordering (or scheduling of deliveries) And receipt of goods and services. The source process embodies the issuance of purchase orders or scheduling deliveries, receiving, validation and storage of goods and accepting the invoice from the supplier. With the exception for sourcing engineer to order goods or services, all supplier identification, qualification, and contract to go she Asian processes are not described using source process elements. NOTE- managing demand signals per instructor D-COR

Answer 18

The make processes describe the activities associated with the conversion of materials or creation of the content for services. Conversion of materials is used rather than "production" or "manufacturing" as make represents all types of material conversions: Assembly, chemical processing, maintenance, repair, overhaul, recycling, refurbishment, remanufacturing and other common names for material conversion processes. As a general guideline: these processes are recognized by the fact that one or more item number go in and one or more different item numbers come out of this process

Answer 19

The delivery processes describe the activities associated with the creation, maintenance and fulfillment of customer orders. The delivery process embodies the receipt, validation and creation of customer orders, scheduling order delivery, pick, pack and shipment and invoicing the customer. The sD4 deliver retail process provides a simplified view of source and deliver processes operated in a make to stock only retail operation

Answer 20

The return processes describe the activities associated with the reverse flow of goods. The return process embodies the identification of the need to return, the disposition decision making, the scheduling of the return, the shipment and the receipt of the returned good. Repair, recycling, refurbishment, and re-manufacturing processes are not described using return process elements. See MAKE.

Answer 21

The enable processes describe the activities associated with the management of the supply chain. Enable processes include management of business rules, performance management, data management, resource management, facilities management, contract management, supply chain network management, managing regulatory compliance and risk management.

Answer 22

For each level–1 process, three or more differentiating level–2 process categorizations exist. Each level–2 process contains level–3 process elements. These hierarchal relationships provide classification of processes

Answer 23

The process associated with determining requirements and corrective actions to achieve supply chain objectives

Answer 24

The processes associated with ordering, delivery, receipt and transfer of raw material items, subassemblies, product and/or services. Note- management of demand signals per instructor

Answer 25

The process of adding value to products through mixing, separating, forming, machining, and chemical processes.

Answer 26

The processes associated with performing customer – facing order management and order fulfillment activities

Answer 27

The processes associated with moving material from the customer back through the supply chain to address defect in the product, ordering, or manufacturing, or to perform upkeep activities.

Answer 28

The processes associated with establishing, maintaining and monitoring information, relationships, resources, assets, Business rules, compliance and contracts required to operate the supply chain. Enable processes support the realization and governance of the planning and execution processes of the supply chain

Answer 29

``` sP1-plan supply chain sP2– Plan source sP3– Plan make sP4– Plan deliver sP5– Plan return ```

Answer 30

sS1– Source stocked product sS2– Source make to order product sS3– Source engineer to order product

Answer 31

sM1 – make to stock sM2 – make to order sM3– Engineer to order

Answer 32

sD1– Deliver stocked product sD2– Deliver make to order product sD3– Deliver engineer to order product sD4– Deliver retail product

Answer 33

``` sSR1– Source return defective product sSR2– Source return MRO product sSR3– Source return excess product sDR1– deliver return defective product sDR2– Deliver return MRO product sDR3– Deliver return excess product ``` NOTE-source return is when your organization is the customer, deliver return is when your organization was provider

Answer 34

``` sE1– Manage supply chain business rules sE2– Manage performance sE3– Manage data and information sE4– Manage supply chain human resources sE5– Manage supply chain acids sE6– Manage supply chain contracts sE7– Manage supply chain network sE8– Manage regulatory compliance sE9– Manage supply chain risk ```

Answer 35

Total cost to serve - CO.1.001 Total cost to serve = planning cost + sourcing cost + material landed cost + production cost + order management cost + fulfillment cost + returns cost And Planning cost-CO.2.001 Planning cost= planning labor cost + planning automation cost + planning property, plant and equipment cost + planning governance, risk, compliance (GRC) and overhead cost

Answer 36

``` Total cost to serve = planning cost + sourcing cost + material landed cost + production cost + order management cost + fulfillment cost + returns cost ```

Answer 37

Planning cost= planning labor cost + planning automation cost + planning property, plant and equipment cost + planning governance, risk, compliance (GRC) and overhead cost

Answer 38

TOTAL COST TO SERVE - CO.1.001 Total cost to serve= planning cost + sourcing cost + material landed cost + production cost + order management cost + fulfillment cost + returns cost And SOURCING COST-CO.2.002 sourcing cost = sourcing labor cost+sourcing automation cost+sourcing property,plant, and equipment cost+ sourcing governance,risk, and compliance and overhead cost And MATERIAL LANDED COST-CO.2.003 Material landed cost = purchased materials cost+material transportation cost+ material customs,duties,taxes and tariffs cost+ material risk and compliance costs Main metrics associated with sS/SOURCE

Answer 39

``` Total cost to serve= planning cost + sourcing cost + material landed cost + production cost + order management cost + fulfillment cost + returns cost ```

Answer 40

sourcing cost = sourcing labor cost +sourcing automation cost +sourcing property,plant, and equipment cost + sourcing governance,risk, and compliance and overhead cost

Answer 41

``` Material landed cost = purchased materials cost + material transportation cost + material customs,duties,taxes and tariffs cost + material risk and compliance costs ```

Answer 42

TOTAL COST TO SERVE - CO.1.001 Total cost to serve= planning cost + sourcing cost + material landed cost + production cost + order management cost + fulfillment cost + returns cost And PRODUCTION COST -CO.2.004 Production cost = production (direct) labor cost + production automation cost + production property, plant and equipment cost + production governance, risk, compliance (GRC), inventory and overhead cost And COST OF GOODS SOLD- CO.2.008 Cost of good sold = direct labor aka (CO.3.013 direct labor cost) + direct materials aka(CO.3.009 direct materials cost) + overhead cost aka(CO.3.014+CO.3.015+CO.3.016+CO.3.017)

Answer 43

``` TOTAL COST TO SERVE - CO.1.001 Total cost to serve= planning cost + sourcing cost + material landed cost + production cost + order management cost + fulfillment cost + returns costs ```

Answer 44

Production cost = production (direct) labor cost + production automation cost + production property, plant and equipment cost + production governance, risk, compliance (GRC), inventory and overhead cost

Answer 45

Cost of good sold = direct labor aka(CO.3.013 direct labor cost) + direct materials aka(CO.3.009 direct materials cost) + overhead cost aka(CO.3.014+CO.3.015+CO.3.016+CO.3.017)

Answer 46

TOTAL COST TO SERVE - CO.1.001 Total cost to serve= planning cost + sourcing cost + material landed cost + production cost + order management cost + fulfillment cost + returns cost And ORDER MANAGEMENT COSTS (CO.2.005) Order management cost = order management labor cost + order management automation cost + order management property, plant and equipment cost + order management governance, risk, compliance (GRC) and overhead cost and ``` FULFILLMENT COST (CO.2.006) Fulfillment cost = transportation cost + fulfillment customs, duties, taxes and tariffs cost + fulfillment labor cost + for fulfillment automation cost + fulfillment property, plant and equipment cost + fulfillment governance, risk, compliance (GRC), inventory and overhead cost ``` Main metrics associated with sD/DELIVER

Answer 47

Order management cost = order management labor cost + order management automation cost + order management property, plant and equipment cost + order management governance, risk, compliance (GRC) and overhead cost

Answer 48

FULFILLMENT COST (CO.2.006) Fulfillment cost = transportation cost + fulfillment customs, duties, taxes and tariffs cost + fulfillment labor cost + fulfillment automation cost + fulfillment property, plant and equipment cost + fulfillment governance, risk, compliance (GRC), inventory and overhead cost

Answer 49

TOTAL COST TO SERVE - CO.1.001 Total cost to serve= planning cost + sourcing cost + material landed cost + production cost + order management cost + fulfillment cost + returns cost And ORDER MANAGEMENT COSTS (CO.2.005) Order management cost = order management labor cost + order management automation cost + order management property, plant and equipment cost + order management governance, risk, compliance (GRC) and overhead cost and ``` FULFILLMENT COST (CO.2.006) Fulfillment cost = transportation cost + fulfillment customs, duties, taxes and tariffs cost + fulfillment labor cost + for fulfillment automation cost + fulfillment property, plant and equipment cost + fulfillment governance, risk, compliance (GRC), inventory and overhead cost ``` And ``` RETURNS COST (CO.2.007) Returns Cost = discounts and refunds cost aka(CO.3.028) + disposition cost aka(CO.3.029) + return governance, risk, compliance (GRC), inventory and overhead cost aka(CO.3.030) ``` Main metrics associated with sR/RETURN

Answer 50

Returns Cost = discounts and refunds cost aka(CO.3.028) + disposition cost aka(CO.3.029) + return governance, risk, compliance (GRC), inventory and overhead cost aka(CO.3.030)

Answer 51

``` TOTAL COST TO SERVE CO PLANNING COST SOURCING COST MATERIAL LANDED COST PRODUCTION COST ORDER MANAGEMENT COST FULFILLMENT COST RETURNS COST ```

Answer 52

``` – Reliability – responsiveness – agility – cost – asset management efficiency ```

Answer 53

– Reliability – responsiveness – agility

Answer 54

– Cost | – asset management efficiency

Answer 55

The performance attributes of the supply chain permit it to be analyzed and evaluated against other supply chains.

Answer 56

RL.1.1 – perfect order fulfillment

Answer 57

RS.1.1 – order fulfillment cycle time

Answer 58

[Total perfect orders] / [total number of orders] X 100% NOTE- A perfect order is only perfect if the individual line items making up that order are all perfect

Answer 59

Order fulfillment cycle time =[Sum actual cycle times for all orders delivered] / [total number of orders delivered] in days Note – this is the average actual cycle time consistently achieved to fulfill customer orders, the cycle time starts from the order receipt and ends with customer acceptance of the order

Answer 60

AG .1 .1 – upside supply chain flexibility AG .1 .2 – upside supply chain adaptability AG .1 .3 – downside supply chain adaptability AG .1 .4 – overall value at risk (VAR)

Answer 61

Upside supply chain flexibility is the number of days (minimum time) required to achieve an unplanned sustainable 20% increase in quantities delivered when considering source make and deliver components Calculation is total elapsed days between the occurrence of the unplanned event and the achievement of sustained plan source make deliver and return performance (elapsed days are not necessarily the sum of days required because some activities may occur simultaneously)

Answer 62

The maximum sustainable percentage increase in quantity delivered that can be achieved in 30 days Supply chain adaptability is the least quantity sustainable considering the source, make, deliver and return components

Answer 63

The reduction in quantity ordered sustainable it 30 days prior to delivery with no inventory or cost penalties Downside supply chain adaptability = downside source adaptability + downside make adaptability + downside deliver adaptability

Answer 64

VARI is a measure of an organizations exposure to supply chain risk events

Answer 65

CO.1.001 – total cost to serve

Answer 66

The sum of the supply chain cost to deliver products and services to customers. Total cost to serve includes the cost to plan the supply chain, cost to source materials, products, goods, merchandise and services, cost to produce, manufacture, remanufacture, refurbish, repair and maintain goods and services if applicable, cost to manage orders, customer inquiries and returns, and cost to deliver products and services at the agreed location (point of revenue) NOTE- total cost to serve comprises two types of costs – direct costs or costs that can be directly attributed to fulfilling customer orders (i.e.; the cost of the materials used and/or delivered, all direct supply chain labor, etc.) – Indirect costs over costs required (or occurring) to operate the supply chain (i.e.; cost to lease and maintain equipment, inventory depreciation, damage and returns costs, etc.) ``` Total cost to serve = CO.2.001 planning cost + CO.2.002 sourcing cost + CO.2.003 material landed cost + CO.2.004 production cost + CO.2.005 order management cost + CO.2.006 fulfillment cost + CO.2.007 returns cost ```

Answer 67

A.M.1 .1 – cash to cash cycle time

Answer 68

Cash to cash cycle time is the time it takes for an investment made to flow back into a company after it has been spent for raw materials. NOTE-For services, this represents the time from the point where a company pays for the resources consumed in the performance of the service to the time that the company received payment from the customer for those services Cash to cash cycle time = inventory days of supply + days sales outstanding - days payable outstanding

Answer 69

Cash to cash cycle time = [inventory days of supply] +[days sales outstanding] - [days payable outstanding]

Answer 70

RL .1 .1 – perfect order fulfillment, RL .2 .1– % of orders delivered in full RL. 3.33 – delivery item accuracy, RL. 3.35 – delivery quantity accuracy, RL .2 .2 – delivery performance to customer commit date RL.3.32-customer commit date achievement time customer receiving RL.3.34-delivery location accuracy RL.2.3-documentation accuracy RL.3.31-compliance documentation accuracy RL.3.43-other required documentation accuracy RL.3.45-payment documentation accuracy RL..3.50-shipping documentation accuracy RL.2.4- perfect condition RL.3.12-percent of faultless installations RL.3.24-percent of orders/lines received damage free RL.3.41-orders delivered damage free conformance RL.3.42-orders delivered defect free conformance RL.3.55-warranty and returns

Answer 71

RS.1.1- order fulfillment cycle time RS .2 .1 – source cycle time RS .3 .8 – authorize supplier payment cycle time RS .3 .107 – receive product cycle time RS .3 .122 – schedule product deliveries cycle time RS .3.125 – select supplier and negotiate cycle time RS .3 .139 – transfer product cycle time RS .3 .140 – verify product cycle time RS .2 .3 – deliver cycle time RS .3 .16 – build loads cycle time RS .3 .46 – install product cycle time RS .3 .51 – load product & generating shipping documentation cycle time RS .3 .102 – receive and verify product by customer cycle time RS .3 .110 – receive product from source for make cycle time RS .3 .111 - receive, configure, enter, and validate order cycle time RS .3 .116 – reserve resources determine delivery date cycle time RS .3 .117 – route shipments cycle time RS .3 .124 – select carriers and rate shipments cycle time RS .3 .126 – ship product cycle time RS .2 .4 – delivery retail cycle time RS .3 .17 – check out cycle time RS .3 .32 – fill shopping cart cycle time RS .3 .34 – generate stocking schedule cycle time RS .3 .97 – pick product from back room cycle time RS .3 .109 – receive product at store cycle time RS .3 .129 – stock shelf cycle time

Answer 72

AG .1 .1 – upside supply chain flexibility AG.2.1 – Upside flexabilty (source) AG.2. 2 – Upside flexabilty (make) AG.2. 3 – Upside flexabilty (deliver) AG.2. 4 – Upside return flexabilty (source) AG.2. 5 – Upside return flexabilty (deliver) AG.1.2 - upside supply chain adaptability AG.2. 6- Upside adaptability (source) AG.2. 7- Upside adaptability (make) AG.2. 8- Upside adaptability (deliver) AG.2. 9-Upside return adaptability (source) AG.2. 10-Upside return adaptability (deliver) AG.1.3- downside supply chain adaptability AG.2.11- Downside adaptability (source) AG.2.12-Downside adaptability (make) AG.2.13- Downside adaptability (deliver) ``` AG.1.4- overall value at risk (VaR) AG.2.14-suppliers/customers/products risk rating AG.2.15-value at risk (plan) AG.2.16-value at risk (source) AG.2.17-value at risk (make) AG.2.18-value at risk (deliver) AG.2.19-value at risk (return) ```

Answer 73

CO.1.001-total cost to serve ``` CO.2.001-planning cost CO.3.001-planning labor cost CO.3.002-planning automation cost CO.3.003-planning property, plant, and equipment cost CO.3.004-planning GRC and overhead cost ``` CO.2.002-SOURCING COST CO.3.005-sourcing labor cost CO.3.006-sourcing automation cost CO.3.007-Sourcing property, plant, and equipment cost CO.3.008-Sourcing GRC inventory and overhead cost CO.2.003-material landed cost CO.3.009-purchased materials cost CO.3.010-material transportation cost CO.3.011-material customs, duties, taxes, and tariffs cost CO.3.012-material risk and compliance cost CO.2.004-PRODUCTION COST CO.3.013- CO.3.014-production labor cost CO.3.015-production automation cost CO.3.016-Production property,plant, and equipment cost CO.3.017-production GRC, inventory, and overhead cost CO.2.005-ORDER MNGMNT COST CO.3.018-order management labor cost CO.3.019-order management automation cost CO.3.020-order management property, plant and equipment cost CO.3.021-order management GRC and overhead cost CO.2.006-FULFILLMENT COST CO.3.022-transportation cost CO.3.023-fulfillment customs, duties, taxes and tariffs cost CO.3.024-fulfillment labor cost CO.3.025-fulfillment automation cost CO.3.026-fulfillment property, plant and equipment cost CO.3.027-fulfillment GRC, inventory and overhead cost CO.2.007-RETURNS COST CO.0328-discounts and refunds cost CO.3.029-disposition cost CO.3.030-return GRC, inventory and overhead cost CO.2.008-COST OF COODS SOLD

Answer 74

AM1.1- CASH TO CASH CYCLE TIME AM.2.1-DAYS SALES OUTSTANDING AM.2.2-INVENTORY DAYS OF SUPPLY AM.3.16-inventory days of supply (raw material) AM.3.17-inventory days of supply (W I P) AM.3.23-recycle days of supply AM.3.28-percentage defective inventory AM.3.37-percentage excess inventory AM.3.44-percentage unserviceable MRO inventory AM.3.45-inventory days of supply (finished goods) AM.2.3-DAYS PAYABLE OUTSTANDING AM.1.2-RETURN ON SUPPLY CHAIN FIXED ASSETS ``` AM.2.5-SUPPLY CHAIN FIXED ASSETS AM.3.11-fixed asset value (deliver) AM.3.18-fixed asset value (make) AM.3.20-fixed asset value (plan) AM.3.24-fixed asset value (return) AM.3.27-fixed asset value (source) ``` AM.1.3-RETURN ON WORKING CAPITAL AM.2.6-ACCOUNTS PAYABLE(PAYABLES OUTSTANDING) AM.2.7-ACCOUNTS RECEIVABLE (SALES OUTSTANDING) AM.2.8- INVENTORY

SCOR 11 2017 Flashcards

(100 cards)