Season 1

Question 1

It is an evenvironment and destination that promotes entertainment attractions or opportunities an enhance experiences of tourists an travelers

Answer 1

Tourism Facilities

Question 2

In the travel industry, the term facilities is referring to?

Answer 2

A. Physical Spaces
- hotels (accommodation)
- restaurants
- food establishments
- transportation hubs

B. Tourists Attractions
C. Leisure Amenities (Fitness center, pools, spas)
D. Business Services (Conference rooms)
E. Grouping pieces of equipment (Sound systems and etc.)
F. Services provided for a particular purpose (PWD and etc.)

Question 3

What are the types of Physical Spaces?

Answer 3

• Fixed (Hotels, Resorts, Swimming pool, parks, zoo)
• Mobile (Cruises, mobile library, food carts)
• Temporary in Nature (tents if there’s concerts, rescue centers due to fire and flood)

Question 4

What are the purpose of Management of a Facility?

Answer 4

a. enhance the customer experiences (revenue)
◆ to make the visit memorable
◆ to make tourist money’s worth
◆ it is educational for the visitors

Question 5

The management and operation of a facility will be provided by whom?

Answer 5

Private (owned by private person)
Public (owned by the government) gasoline,
Voluntary sectors for the purposes of accommodation, catering, sports, recreation, leasure and/or business

Question 6

What are the different levels of Facilities?

Answer 6

• Primary
• Sub-Facility
• Ancillary Facilities

Question 7

This facility is the main purpose why people go to the area, and it fulfill a core benefit for the user

Answer 7

Primary Facility

Question 8

A type of support facility in order for the primary facility to operate
- it is also the comfort of the attendees

Answer 8

Sub-facility

Question 9

A type of facility that is required for a day-to-day operations and functioning of the primary and sub-facilities
- may be outsourced to a third party

Answer 9

Ancillary Facilities

Question 10

What are the Scopes of Facilities?

Answer 10

• Stakeholder Group
• Demand
• Consumer Pressure Groups
• Supplier interest Groups
• Media
• Distributors
• Transport
• Planners, Developers, and Controllers

Question 11

A type of scope of facility where it is referring to the consumers behavior, preferences and market trends.

Answer 11

Demand

Question 12

This refer to the group of people that demands for a certain condition of Facilities which will influence their planning and development

Answer 12

Consumer Pressure Groups

Question 13

This group may provide information and intelligence informs the management and develpment of the facility

Answer 13

Supplier interest groups

Question 14

It acts a major stimulus for demand for the facility

Answer 14

Media

Question 15

It assists in generating demand for the facility, This may include intermediaries that enable the consumer to be directed and gain access to the facility

Answer 15

Distributors

Question 16

A sector that enables the mobility of the consumer to the facility

Answer 16

Transport

Question 17

A type of scope where the Goverment agencies, contractors (civil engineers & architects) will manage the overriding governance of facilities

Answer 17

Planners, developers, and controllers

Question 18

Its primary function is to provide a place for rest and recuperation. Providers will have sub-and ancillary facilities that support their day-to-day
operation

Answer 18

Accommodation

Question 19

Its primary function of this facilities is the sustenance and refreshment
of customers and users

Answer 19

Food and Beverage

Question 20

This sector is unique, it supports the supply of users to and from facilities while also potentially is primary facility in its own right.

Answer 20

Transport

Question 21

Similar to other facilities, the composition of this is wide ranging. Broadly, it can be classified as natural; man-made but not built to attract visitors; man-made and purpose built; and special
events

Answer 21

Attractions

Question 22

These are key component of the THE industries and will overlap with the aforementioned categories of facilities including accommodation, transport, food and beverage.

Answer 22

Event venues

Question 23

What are the tourism facilities’ characteristics

Answer 23

intangibility, inseparability, heterogeneity, perishability and lack of
ownership.

Question 24

It implies that the services of most of the tourism facilities cannot be touched or tested prior to purchase. Their prior purchase decision making will be influenced by past experiences of using the facility, the image of the facility and reputation of the facility, recommendations from referral sources and so on.

Answer 24

Characteristic 1: Intangibility

Question 25

The service can only be consumed at the point of production

Answer 25

Characteristic 2: Inseparable

Question 26

The services are heterogenous in that the experience of the service will be different each time it is delivered

Answer 26

Characteristic 3: Heterogeneity

Question 27

They cannot be stored or stockpiled for later use and sale

Answer 27

Characteristic 4: Perishability

Question 28

The customers does not own the tourism, hospitality and events product or services

Answer 28

Characteristic 5: Lack of ownership