Secion A Flashcards
Review the Section A exam with more than a 100 cards related to E1 exam. (152 cards)
1
Q
Which ONE of the following is NOT normally associated with the (rational) staged decision making purchasing process? A Need recognition B Loyalty to a brand C Information searching D Post-purchase evaluation
A
Answer: B
2
Q
Transaction costs are expenses resulting from which ONE of the following?
A Outsourcing of services
B Off-shoring of organizational functions
C Penetration pricing
D Organizational downsizing
A
Answer: A
3
Q
Subsidies for home industries, quotas and embargoes are mechanisms associated with which ONE of the following? A Fiscal policies B Free trade C Liberalisation D Protectionism
A
Answer: D
4
Q
When segmenting a market based on demographic factors, which ONE of the following would NOT be considered? A Age B Gender C Stage in the family life cycle D Frequency of purchase
A
Answer: D
5
Q
Diagrams which present the flow of information and products across supply networks are known as which ONE of the following? A Process maps B Fishbone 'cause and effect' diagrams C Job analysis outlines D Statistical control maps
A
Answer: A
6
Q
Queuing theory analysis and flexible manufacturing systems represent methods of which ONE of the following? A Process design B Managing operational capacity C Quality control D Quality assurance
A
Answer: B
7
Q
The outsourcing of an Information Technology service by an organization can lead to which ONE of the following?
A Increased reliance on the IT department
B Increased reliance on central departments generally
C Certain staff having responsibility for monitoring contracts
D Recruitment of additional programmers
A
Answer: C
8
Q
Social networking and blogging are normally associated with which ONE of the following? A Web 2.0 tools B Management information systems C Distributed data processing systems D An open database
A
Answer: A
9
Q
Which ONE of the following is NOT normally associated with Total Quality Management (TQM)? A Six sigma B 5-S C Kaizen D Insourcing
A
Answer: D
10
Q
The terms 'guerilla' and 'viral' are often applied to which ONE of the following? A Different organisational forms B Predatory take-over tactics C Marketing communications D Stakeholder groupings
A
Answer: C
11
Q
Which ONE of the following is NOT associated with the internal governance of a
company?
A The use of non-executive directors (NEDs)
B Annual environmental reporting
C The operation of remuneration committees
D The operation of audit committees
A
Answer: B
12
Q
Brand equity is
A something that only exists in the minds of customers.
B the value due to the premium customers are prepared to pay for branded goods.
C additional production costs arising from product differentiation of branded goods.
D a purely notional concept.
A
Answer: B
13
Q
According to Herzberg, hygiene factors represent which ONE of the following?
A Compliance with health and safety regulations
B A particular job context that can influence levels of dissatisfaction
C Motivators to work harder
D Typical attitudes of theory Y workers
A
Answer: B
14
Q
A planned national economy moving towards becoming free is known as which ONE of the following? A A transition economy B A transactional economy C A 'stuck in the middle' economy D An intermediary economy (
A
Answer: A
15
Q
Mutual 'promises' and 'expectations' of an employer and the workforce is generally known as A the psychological contract. B the employment contract. C the person specification. D the job description.
A
Answer: A
16
Q
Which ONE of the following activities is NOT associated with recruitment? A Conducting panel interviews B Performing a job analysis C Preparing job advertisement copy D Preparing a person specification
A
Answer: A
17
Q
An organization that continually uses promotional offers in order to entice customers is known as which ONE of the following? A Marketing orientated. B Production orientated. C Product orientated. D Sales orientated.
A
Answer: D
18
Q
A technique depicting driving and restraining forces, sometimes used when overcoming
problems when introducing an information system, is known as which ONE of the
following?
A A fishbone diagram
B A process map
C A directional matrix
D A force field analysis
A
Answer: D
19
Q
Information indicating the profitability of potential markets is an example of which ONE of the following? A 'Blue sky' information B Operational information C Tactical information D Strategic information
A
Answer: D
20
Q
An organization that offers the same product to the market as a whole is said to engage in which ONE of the following? A Unitary marketing B Concentrated marketing C Differentiated marketing D Undifferentiated marketing
A
Answer: D
21
Q
Which ONE of the following is NOT a category featured in Porter's Value Chain? A Procurement B Operations C Marketing and sales D Gross profit
A
Answer: D
22
Q
'Uncertainty avoidance' is a term used to describe which ONE of the following? A A national cultural dimension B A country risk C A political risk D A sustainability audit key finding
A
Answer: A
23
Q
Which ONE of the following is an independent member of a company's Board with particular concern for governance? A Non-executive director B Management consultant C Political lobbyist D External examiner
A
Answer: A
24
Q
An investment made by a company into a company or entity based in another country is known as which ONE of the following? A Foreign direct investment (FDI) B Portfolio flows C Outsourcing D Offshoring
A
Answer: A
25
Mendelow's four cell matrix illustrates which ONE of the following?
A The dominance of various stakeholders in a decision
B The potential growth and market share of a product
C The support required by a technostructure
D The direction of organisational growth strategies
Answer: A
26
The acronym BRIC refers to which ONE of the following?
A A system of business reporting and inventory control
B A tool for macroeconomic analysis
C Certain important national economies
D A framework for determining business risk in a country
Answer: C
27
```
The range of management issues associated with converting resources into required goods or services within an organisation is known as which ONE of the following?
A Sourcing strategies
B Product marketing
C Liberalisation
D Operations management
```
Answer: D
28
Electronic Executive Information Systems (EIS) and Expert Systems (ES) are examples of which ONE of the following?
A Customer relationship management software
B Database management
C Computer networking
D Decision based software
Answer: D
29
Which ONE of the following is the usual reason for dispersed and virtual team working in an organisation?
A Weak management
B Utilisation of developments in technology and information systems
C Poor hygiene factors in the workplace
D Localised human resource management
Answer: B
30
When evaluating a new information system, which ONE of the following would NOT represent a tangible cost?
A Additional training undertaken by IS staff
B Heating and lighting where the system is housed
C Staff uncertainty caused by the change
D Time taken on system design
Answer: C
31
```
Loss of goodwill and the expense of product recalls are known as which ONE of the following?
A External failure costs
B Costs of lean
C Excess production costs
D Transaction costs
```
Answer: A
32
```
The psychological contract is an important factor when considering which ONE of the following?
A Staff retention
B Supply networks
C Buyer behaviour
D Corporate political activity
```
Answer: A
33
```
Assessment centres are associated with which ONE of the following activities?
A Staff selection
B Career counselling
C Focus group market research
D Societal marketing
```
Answer: A
34
```
Most supply chains involve which ONE of the following?
A A number of different companies
B An organisation’s infrastructure
C After sales service
D A strategic apex
```
Answer: A
35
```
Regular reporting on stockholding of products (inventory) is an example of which level of organisational information?
A Strategic
B Tactical
C Integrative
D Techno-structural
```
Answer: B
36
```
A lack of physical presence and extensive use of IT are typical features of which sort of organization?
A Non-governmental organizations (NGO)
B Multinational enterprises (MNE)
C Shamrock organizations
D Virtual organizations
```
Answer: D
37
```
Which ONE of the following features is NOT normally a result of gaining ISO9000?
A Improved marketing
B Improved quality
C Work rationalization
D Improved industrial relations
```
Answer: D
38
```
The quality management thinker Philip Crosby is most closely associated with which ONE of the following ideas?
A Fitness for purpose
B The fishbone diagram
C Zero defects
D Business process re-engineering
```
Answer: C
39
```
Herzberg's dual (two) factor theory involves which ONE of the following?
A Theory X and Theory Y workers
B Hygiene factors and motivators
C Low and high power-distance
D Carrots and sticks
```
Answer: B
40
```
Personal characteristics, qualifications and necessary experience expected of a particular post holder are normally all found in which ONE of the following documents?
A Job description
B Person specification
C Reference letter
D Summary appraisal meeting record
```
Answer: B
41
```
A lean approach is associated with which ONE of the following?
A Supply sourcing strategies
B Demographic profiling
C Employee selection criteria
D Removal of waste
```
Answer: D
42
Which ONE of the following is NOT normally a barrier to international trade?
A High levels of consumption tax
B Subsidies for domestic (home) producers
C Customs duties
D Embargoes
Answer: A
43
```
Under a free market economy prices are determined by which ONE of the following?
A The stock market
B Government regulation
C Multinationals
D Supply and demand
```
Answer: D
44
Which ONE of the following is NOT a macroeconomic factor?
A The relationship between price and demand in a particular market
B Price inflation
C Levels of savings and investment
D Unemployment amongst young people
Answer: A
45
```
Under an ABC inventory management system which ONE of the following items should be monitored most closely?
A 'A' classified items
B 'B' classified items
C 'C' classified items
D All items equally
```
Answer: A
46
```
Which ONE of the following characteristics is NOT normally associated with a Non-Governmental Organisation (NGO)?
A Furthering humanitarian causes
B Championing social causes
C Making profits
D Exercising independence
```
Answer: C
47
```
When government regulation and restriction is absent the effect is
A protectionism.
B economic nationalism.
C liberalisation.
D a mixed economy
```
Answer: C
48
```
Mintzberg's design of an effective organisation does NOT include which ONE of the following categories?
A Technostructure
B Outsource partners
C Operating core
D Strategic apex
```
Answer: B
49
```
Which ONE of the following is NOT a feature of a service?
A Intangibility
B Immediate consumption
C Inventory management
D Involvement of the consumer
```
Answer: C
50
```
Reck and Long's strategic positioning tool measures the contribution of which ONE of the following organizational functions?
A Quality control and assurance
B Purchasing and supply
C The management of systems
D The management of human resources
```
Answer: B
51
```
The phrase 'uncertainty avoidance' refers to which ONE of the following?
A A dimension of national culture
B Country risk
C Political risk
D Disaster recovery planning
```
Answer: A
52
Corrective systems maintenance refers to which ONE of the following?
A A process undertaken prior to systems implementation
B A remedy of defects after systems implementation
C A process of upgrading both hardware and software
D A means of ensuring that machines and equipment do not hold up production
Answer: B
53
```
Transaction costs are associated with which ONE of the following?
A Materials procurement
B Flexible working arrangements
C Outsourcing
D Lobbying
```
Answer: C
54
```
The aim of total productive maintenance is which ONE of the following?
A Inclusivity and empowerment
B Motivation and teamwork
C Engagement and commitment
D Prevention and continuity
```
Answer: D
55
The term BRIC refers to which ONE of the following?
A Certain national economies
B Bringing about real continuous improvement
C A ranking index used in aptitude testing
D A system for business resource and information capture
Answer: A
56
```
Foreign earnings are included in which ONE of the following?
A Gross Domestic Product
B Gross National Product
C Government fiscal policy
D Consumption tax
```
Answer: B
57
```
Lobbying by a business is an example of which ONE of the following?
A Focus group research
B Country and political risk analysis
C Corporate social responsibility
D Political activity
```
Answer: D
58
```
Which ONE of the following does NOT represent a control in a computer network?
A A firewall
B Data encryption
C Passwords
D A cookie
```
Answer: D
59
```
Which ONE of the following does NOT represent a spoke in Cousins' supply wheel?
A Cost benefit analysis
B Portfolio of relationships
C Performance measures
D A firm's infrastructure
```
Answer: D
60
SERVQUAL is a technique for the service sector to do which ONE of the following?
A Eliminate waste and unnecessary effort
B Map work and document flows
C Measure quality of life for employees
D Measure the scale of quality in service provision
Answer: D
61
Which ONE of the following is an example of secondary market research?
A Telephone surveys to identify purchasing intentions
B Focus group meetings to identify product preferences
C Online questionnaires to identify buying habits
D Use of search engines to identify market growth trends
Answer: D
62
```
Which ONE of the following is NOT normally associated with operations management?
A Supply chain management
B Enterprise Resource Planning systems
C Liberalisation
D Continuous inventory
```
Answer: C
63
```
An approach that encourages individuals to pass on a marketing message through existing social networks is known as
A guerrilla marketing.
B viral marketing.
C experiential marketing.
D cause marketing.
```
Answer: B
64
```
An organizational approach that involves targeting an entire market with a single marketing mix is known as which ONE of the following?
A Undifferentiated
B Differentiated
C Saturated
D Blanket
```
Answer: A
65
```
Forecasting production and inventory levels needed to meet estimated customer purchases leads to which ONE of the following?
A A push based system
B A pull based system
C Cohesive supply chain management
D Scientific management
```
Answer: A
66
A software management system combining all of a globally diverse organization's sales, marketing and customer support information is known as
A distributed data processing (DDP).
B customer relationship management (CRM).
C a database management system (DBMS).
D a wide area network (WAN).
Answer: B
67
```
Information that takes the form of a list of debtors and creditors is by nature said to be
A strategic.
B tactical.
C operational.
D executive.
```
Answer: C
68
```
The building of a prototype model is normally associated with which ONE of the following?
A Process design
B Reverse engineering
C Concept screening
D Positioning
```
Answer: A
69
```
The process of ensuring employees support an organization's marketing activities is known as
A performance management marketing.
B social marketing.
C autocratic management.
D internal marketing.
```
Answer: D
70
```
Which ONE of the following is NOT normally associated with an organization's pricing mix?
A Payment terms
B Credit policy
C Discounts for bulk purchase
D Commission for a sales team
```
Answer: D
71
```
Organisations that move part of their activities to another country are said to do which ONE of the following?
A Downsize
B Divest
C Offshore
D Outsource
```
Answer: C
72
```
The so called BRIC economies do NOT include which ONE of the following?
A Britain
B Russia
C India
D China
```
Answer: A
73
The advantages of a database management system (DBMS) include
A end-user flexibility and power.
B open communication and social networking.
C data sources compiled by the user.
D data integrity and elimination of duplication.
Answer: D
74
```
Certified approval of documented work procedures including procedure manuals and work instructions are associated with which ONE of the following?
A Workforce skills audits
B Appraisal costs
C Total Quality Management (TQM)
D ISO 9000 accreditation
```
Answer: D
75
```
Which ONE of the following is NOT associated with quality improvement?
A Fishbone diagrams
B Pareto analysis
C Why/why analysis
D Political lobbying
```
Answer: D
76
```
Which ONE of the following is NOT an inventory management system?
A Periodic
B EOQ
C ABC
D 5S
```
Answer: D
77
```
Which ONE of the following should logically precede market segmentation?
A Market research
B Targeting
C Positioning
D Promotional activity
```
Answer: A
78
In marketing the concept of 'physical evidence' refers to
A seeing the product before it is purchased.
B a physical meeting between vendor and buyer.
C some form of reassurance of service quality before purchase.
D proof that market research has actually been conducted.
Answer: C
79
```
Which ONE of the following is an example of a durable good?
A Hand made shoes
B Long life milk
C Long lasting deodorant
D A jar of instant coffee
```
Answer: A
80
```
Computer to computer transmission of structured data using standardized documentation is known as
A electronic data interchange (EDI).
B online networking.
C systems compatibility testing.
D a 'cookie'.
```
Answer: A
81
```
The most significant emerging global economies, in terms of growing power and influence, are normally referred to as which ONE of the following categories?
A Developed economies
B BRIC economies
C Northern hemisphere economies
D G14 economies
```
Answer: B
82
```
According to Herzberg, pay, status and working conditions are examples of which ONE of the following?
A The preference of Theory Y workers
B Self actualisation
C Motivators
D Hygiene factors
```
Answer: D
83
```
An assessment centre commonly refers to which ONE of the following?
A A building where testing occurs
B An approach to selection
C An approach to recruitment
D Online supplier vetting procedure
```
Answer: B
84
```
The system of policies by which an organisation is directed and controlled is known as which ONE of the following?
A Corporate governance
B Corporate social responsibility
C Corporate infrastructure
D Corporate strategic apex
```
Answer: A
85
```
In social marketing, goods that society discourages because of their negative social effects are known as which ONE of the following?
A Demerit goods
B Durable goods
C International embargoes
D Imports
```
Answer: A
86
```
Organizational costs associated with contracted out activities are known as which ONE of the following?
A Transaction costs
B Offshoring costs
C Transfer costs
D Social costs
```
Answer: A
87
```
For organizations failing to adopt the marketing philosophy, which ONE of the following is NOT recognized as an alternative?
A Sales orientation
B Product orientation
C Lean orientation
D Production orientation
```
Answer: C
88
Corporate political activity often involves which ONE of the following?
A Clarifying corporate social responsibility
B Scanning the microenvironment
C Lobbying and political campaign contributions
D Internal marketing
Answer: C
89
The basis of a psychological contract is
A an understanding of mutual obligations between a worker and the organization.
B a corporate responsibility to act in a way that does not harm the environment.
C an emotional affinity for a particular product brand.
D an organisation-wide commitment to listen to customer views.
Answer: A
90
Which ONE of the following is the most complete measure of national economic growth?
A Inflation levels
B Unemployment levels
C The overall level of the FTSE 100 index
D Gross National Product
Answer: D
91
A transition economy is one that is
A about to be controlled by a different political regime.
B still introducing the benefits of e-commerce.
C moving from a planned to a mixed or free market economy.
D retrenching due to adverse economic circumstances.
Answer: C
92
Corporate governance is best described as
A a code for organisational direction, administration and control.
B stakeholder guidelines.
C a system of penalties for unethical behaviour.
D the relationship between an organisation and the government.
Answer: A
93
```
Which ONE of the following is a program that impairs data and software?
A A virus
B Corrective maintenance
C Electronic Data Interchange (EDI)
D Cyber bullying
```
Answer: A
94
```
Background and circumstances, special attributes and disposition are all factors often identified in which ONE of the following?
A Service level agreements
B Key performance indicators
C Person specifications
D Job descriptions
```
Answer: C
95
```
IS client-vendor relationship is a feature of which ONE of the following?
A An outsourced IS function
B Enterprise-wide systems
C Social networking
D Virtual team working
```
Answer: A
96
```
If an employee who is opposing the introduction of a new system is given a key role in its implementation, this is an example of which ONE of the following?
A Co-optation
B Career planning
C Succession planning
D Networking
```
Answer: A
97
```
Contrived, volume and realistic are examples of which ONE of the following?
A System testing methods
B Supply relationship categories
C Ways of classifying inventory
D Ways of estimating market potential
```
Answer: A
98
A psychological contract refers to which ONE of the following?
A Intangible costs arising from outsourcing
B The mutual expectations of an employer and employee
C The responsibilities of citizens to their nation
D The use of contracted experts in psychometric staff testing
Answer: B
99
According to Douglas McGregor, managers believe Theory X people
A naturally dislike work and avoid responsibility.
B naturally enjoy work and seek the challenge of responsibility.
C are a younger generation which is comfortable with new technology.
D are an older generation unlikely to engage in e-commerce.
Answer: A
100
```
Which ONE of the following is most likely to lead to an organization accessing a larger market for its goods or services?
A Electronic Data Interchange (EDI)
B Teleworking
C e-trading
D Penetration marketing
```
Answer: C
101
```
Which ONE of the following is NOT a feature normally associated with a Non-Governmental Organisation (NGO)?
A Government funded
B Independent
C Non-profit making
D Explicit social mission
```
Answer: A
102
Gross National Product (GNP) represents
A another term for Gross Domestic Product (GDP).
B Gross Domestic Product (GDP) adjusted for foreign earnings.
C the total intellectual and social capital of a country.
D aggregated 'bottom-line' performance of a country's top 100 companies.
Answer: B
103
```
Cattell's 16PF test is normally associated with which ONE of the following?
A IS feasibility studies
B The process of market segmentation
C Auditing existing supply arrangements
D Employee selection
```
Answer: D
104
Supplier relationships in a supply network are categorized in which ONE of the following ways?
A Single, multiple, delegated and parallel
B Primary, secondary and post-purchase
C Phased, pilot and integrated
D One-to-one, several to one, 180 degrees and 360 degrees
Answer: A
105
Results and enablers are features of which ONE of the following?
A Servqual
B Total Quality Management (TQM)
C The European Foundation for Quality Management (EFQM) excellence model
D Competitive benchmarking
Answer: C
106
```
The desirable features of a candidate for a job are best contained in which ONE of the following?
A A person specification
B A job description
C A job advertisement
D A verbal briefing at the interview
```
Answer: A
107
Enlargement, enrichment and rotation are terms associated with which ONE of the following?
A Adjustments to an individual's job content and role
B Improvements brought about by competitive benchmarking
C Market and product development strategies
D Customer approval ratings
Answer: A
108
```
Which ONE of the following is NOT associated with Maslow's Hierarchy of Needs?
A Self-actualization
B Affiliation
C Hygiene
D Safety
```
Answer: C
109
```
Which ONE of the following is NOT a cost of quality?
A Internal failure
B Appraisal
C Prevention
D Transaction
```
Answer: D
110
```
Which ONE of the following is associated with recruitment rather than selection?
A Assessment centres
B Interviews
C Advertising copy
D Psychometric testing
```
Answer: C
111
Which one of the following is NOT a benefit of corporate governance?
A Improved access to capital markets.
B Stimulation of performance.
C Enhanced marketability of goods and services.
D Prevention of fraudulent claims by contractors.
Answer: D
112
Corporate political activity is normally undertaken in order to
A secure policy preferences.
B make the world a better place.
C further an environmental agenda.
D understand the external drivers on an organisation
Answer: A
113
Political risk analysis is conducted by a company considering international operations and normally focuses on the
A world economy generally.
B relations between the USA, Japan and Europe.
C political and cultural differences between the home and target country.
D industrialisation of the target country.
Answer: C
114
Efficient regulation of companies is said to exist if
A the total benefit to the nation is greater than the total cost.
B there is greater integration of the world’s economies.
C greater innovation takes place by all businesses.
D the effect on businesses is neutral.
Answer: A
115
The basis of the stakeholder view is that
A only shareholders are legitimate stakeholders.
B only creditors and shareholders are legitimate stakeholders.
C persons, groups and organizations with an interest in the organization are stakeholders.
D only members that an organization officially recognizes are stakeholders.
Answer: C
116
```
Which ONE of the following is not an approach to systems implementation?
A Parallel running.
B Phased changeover.
C Matrix operation.
D Pilot testing.
```
Answer: C
117
Which ONE of the following is not normally associated with outsourced IS solutions?
A Ensuring contract compliance.
B Assembly and maintenance of a suitably skilled workforce.
C Preparing formal tendering documents.
D Invoicing, processing and payment.
Answer: B
118
```
A necessary product/service requirement to meet the Japanese interpretation of ‘quality’ is
A to comply with all safety standards.
B to cost no more than necessary.
C to meet a design brief.
D to meet customer expectations.
```
Answer: D
119
Process design can best be improved by
A an organizational restructure to reflect functions not processes.
B improved checks on suppliers.
C adopting a strategy of continuous improvement.
D improved quality control.
Answer: C
120
Collaborating with its suppliers may bring a company added value because it can
A strike a harder bargain with its suppliers.
B work with a supplier to improve quality and reduce costs.
C avoid transaction costs.
D introduce price competition amongst suppliers.
Answer: B
121
```
Small groups of employees that meet to identify work problems and their solution are known as
A quality circles.
B peer counsellors.
C cellular production teams.
D teleworkers.
```
Answer: A
122
```
The extended marketing mix does NOT include which ONE of the following:
A People
B Processes
C Physical evidence
D Positioning
```
Answer: D
123
```
According to Hertzberg's dual factor theory of motivation, one set of factors is known as
A demotivation factors.
B disposition factors.
C self actualization factors.
D hygiene factors.
```
Answer: D
124
Porter's value system shows the organisation in terms of
A the value chains of suppliers, channels and the customer.
B primary activities, support activities and margin.
C the technostructure, strategic apex and operating core.
D passive, independent, supportive and integrative approaches to supply.
Answer: A
125
```
Which ONE of the following is NOT associated with quality management?
A 5-S practice
B 180 degree feedback
C Six Sigma methodology
D Five-w
```
Answer: B
126
Intrinsic satisfaction is said to be derived from which ONE of the following issues:
A Perks of the job
B Job content
C Job rewards
D Group cohesiveness and belongingnesshy process
Answer: B
127
Which ONE of the following is an example of direct marketing?
A Writing an article for a trade journal
B Targeting individual customers with promotional material
C Posting 'blogs' to draw attention to the organization
D Public relations activities
Answer: B
128
```
Motivation theories and reward systems derived from F W Taylor's thinking are by nature best described as
A behavioural.
B human relations.
C content.
D scientific.
```
Answer: D
129
Service Level Agreements are normally associated with
A job reductions negotiated with staff groups.
B deskilling.
C agreed appraisal outcomes.
D outsourcing.
Answer: D
130
```
Which ONE of the following is NOT associated with a government's fiscal policy?
A Levels of taxation
B Level of spending by the government
C Revenue raising
D Interest rates
```
Answer: D
131
Balanced trade is
A a national economic alternative to free trade.
B an example of free trade.
C a form of supply chain agreement.
D a form of alliance with other companies.
Answer: A
132
Hofstede's cultural dimensions do NOT include which ONE of the following:
A Individualism versus collectivism
B Masculinity versus femininity
C Weak versus strong uncertainty avoidance
D Corrective versus perfective approaches
Answer: D
133
EOQ represents a form of
A inventory system based on economic order quantities.
B European observance quality certification.
C equal opportunity quantification index used in HRM.
D Japanese inspired technique aimed at continuous improvement.
Answer: A
134
```
5S and 6 Sigma are examples of
A portfolio analysis frameworks.
B marketing communication.
C quality improvement practices.
D Human Resource Development models.
```
Answer: C
135
```
The use of assessment centres and psychometric tests is normally associated with processes of
A recruitment.
B selection.
C induction.
D appraisal.
```
Answer: B
136
CIMA's Code of Ethics for professional accountants is based upon
A a framework of fundamental principles.
B a framework of strict rules.
C a scale of penalties for non compliance.
D sustainability principles and best practice
Answer: A
137
```
According to Herzberg's motivation theory, which ONE of the following is the cause of dissatisfaction?
A Demotivators.
B Motivation detractors.
C Hygiene factors.
D Process theories.
```
Answer: C
138
David Kolb identified a four stage model representing
A a quality evaluation framework.
B a cycle of learning from experience.
C a career planning and development framework.
D a way of assessing the value of training events.
Answer: B
139
```
The headings found in a person specification are likely to be based upon
A Rodger's 7 point plan.
B job enrichment principles.
C employment best practice guidelines.
D the main tasks within the job role.
```
Answer: A
140
```
A key feature of a lean philosophy within operations is
A removal of waste.
B incremental change.
C official accreditation.
D continuous improvement.
```
Answer: A
141
```
Transferring some part of an organisation's activities to a subsidiary in another country is an example of
A free trade.
B outsourcing.
C offshoring.
D delegation.
```
Answer: C
142
```
'Servqual' relies on feedback from
A customers.
B managers.
C careful business process re-engineering.
D a 360 degree appraisal.
```
Answer: A
143
```
Attempts by a country to help local producers by restricting international trade is known as
A factor conditions.
B enterprise management.
C governance.
D protectionism.
```
Answer: D
144
Total productive maintenance involves
A maintaining worker satisfaction and high productivity.
B a cycle of PDCA.
C a prevention of quality failures through equipment faults.
D eliminating non-value adding activities from a process.
Answer: C
145
```
The ABC system is a method of
A managing inventory.
B selection criteria.
C production improvement.
D quality compliance.
```
Answer: A
146
```
A computerized payroll package is an example of a
A data processing system.
B management information system.
C decision support system.
D web dependent application.
```
Answer: A
147
The acronym SDLC normally relates to
A skills, deliverables, limitations and capability.
B collaborative quality orientated activities.
C standard data listed code.
D a system (or software) development lifecycle.
Answer: D
148
Electronic data interchange relies on
A structured data and standard business documents.
B networking and creativity.
C social networking and intelligence sharing.
D software development skills.
Answer: A
149
Corrective, adaptive and perfective are forms of
A rewards and punishments used in people management.
B performance management variables.
C systems maintenance.
D stock control methods.
Answer: C
150
Data integrity and elimination of duplication are key features of
A effective databases.
B end user flexibility and autonomy.
C autonomous (independent) working by different functions.
D all Web 2.0 tools.
Answer: A
151
```
Which ONE of the following is NOT a fundamental principle identified in CIMA’s code of
ethics?
A Professional competence
B Professional behaviour
C Integrity
D Independence
```
Answer: D
| Independence is not one of the fundamental principles in CIMA’s code of ethics.
152
Which ONE of the following would NOT be regarded as a responsibility of the IASB?
A Responsible for all IFRS technical matters
B Publish IFRSs
C Overall supervisory body of the IFRS organisations
D Final approval of interpretations by the IFRS Interpretations
Committee
Answer: C
The IASB is not responsible for overall supervisory body of the IFRS organisations, this is the
responsibility of the IFRS Foundation
