Secownd Exham Flashcards
(27 cards)
refers to the communication exchanged between businesses or between a business and an individual. It’s essential for conducting professional transactions and maintaining relationships.
Business correspondence
is a formal means of communication. Each part has a specific purpose and contributes to the overall effectiveness of the letter.
business letter
7 C’s of Business Letters
The 7 C’s are key principles to ensure business communication is clear, professional, and effective.
• Clarity: Be clear about your purpose. Avoid ambiguity.
• Conciseness: Be brief and direct. Avoid unnecessary details.
• Courtesy: Show respect and politeness.
• Correctness: Ensure accurate spelling, grammar, and facts.
• Completeness: Include all the necessary information.
• Concreteness: Provide specific and clear details, not vague or abstract ideas.
• Consideration: Keep the recipient’s perspective in mind.
Also known as a cover letter, it accompanies your resume/CV and introduces you to the employer. It highlights your interest in the job and summarizes your skills relevant to the position.
o Start by addressing the employer and stating the purpose of the letter.
o Mention where you learned about the job opening.
o Summarize your skills and experiences.
o End with a call to action, such as requesting an interview.
Application Letter
This is a document that lists your educational background, work experience, skills, and accomplishments.
Resume/CV:
is typically brief (one or two pages), while a CV (Curriculum Vitae) is more detailed and commonly used in academic or research positions.
RESUME
A resume is typically brief (one or two pages), while a — is more detailed and commonly used in academic or research positions.
CV (Curriculum Vitae)
An —- is sent to ask for more information or clarification about a product, service, or organization. It could be addressed to a company requesting product details, pricing, or availability. Essential components include:
• A clear subject stating the purpose.
• Specific questions or requests for information.
• A polite tone, often with a request for a response or further communication.
inquiry letter
This type of letter is written when a customer is dissatisfied with a product or service. The letter should be firm but polite and should include:
• A clear description of the issue.
• Details of what went wrong.
• Any evidence or supporting documentation.
• A suggestion or request for a resolution.
Defamation= Slander (Spoken) and Libel (Written)
Perjury
Complaint Letter
is persuasive communication that aims to promote a product or service. It is often used in marketing and includes:
• A catchy introduction to grab attention.
• A detailed description of the product or service.
• Emphasis on the benefits and how it solves a problem.
• A call to action encouraging the recipient to take the next step, like making a purchase.
sales letter
This letter is written when an employee decides to leave a company. The letter should be professional and courteous, ensuring that relationships remain positive. The resignation letter should include:
• A clear statement of resignation.
• The final working date (usually in line with the notice period).
• A brief reason for leaving (optional).
• A note of gratitude for the opportunities provided.
Resignation Letter
This letter gives permission for someone else to act on your behalf. It should be clear and concise, stating:
o The name of the authorized person.
o The specific task or responsibility being authorized.
o The duration of the authorization, if applicable.
Authorization Letter:
A —-, is an internal document used within an organization to communicate policies, procedures, or announcements. They are more informal than letters but still adhere to professional standards.
memorandum, or memo
A typical memo includes:
• The memo title, along with “To,” “From,” “Date,” and “Subject” lines.
• A clear and concise explanation of the message or information being communicated.
• Any follow-up actions or next steps.
Heading:
Body:
Conclusion:
are a record of what was discussed during a meeting. They provide a summary of decisions, actions, and key points raised. Effective —- should include:
• Date and time of the meeting.
• List of attendees.
• Agenda items discussed.
• Decisions made and action items.
• Person responsible for each action.
• Date of the next meeting, if applicable.
Meeting minutes
A business letter is a formal means of communication. Each part has a specific purpose and contributes to the overall effectiveness of the letter. These parts include:
• The main message of the letter, which is typically divided into paragraphs.
• A polite phrase to signal the end of the letter, such as “Sincerely,”.
• The sender’s handwritten or typed name and title.
• Any additional documents included with the letter (optional).
Body:
Closing/Complementary close:
Signature Block:
Enclosure:
A business letter is a formal means of communication. Each part has a specific purpose and contributes to the overall effectiveness of the letter. These parts include:
• Contains the sender’s address and date. The letterhead often includes the company’s name, logo, and contact details.
• The date the letter is written.
• The recipient’s name, title, company, and address.
• A greeting to the recipient, such as “Dear Mr. Smith,”.
Letterhead/Heading:
Date:
Inside Address:
Salutation:
[Your Company’s Letterhead]
[Date]
[Recipient’s Name]
[Recipient’s Title]
[Company’s Name]
[Company’s Address]
Dear [Recipient’s Name],
I am writing to inform you of [purpose of the letter, e.g., new product launch, request for information, etc.].
[Include key details and action points here.]
Thank you for your attention to this matter. I look forward to your response.
Sincerely,
[Your Name]
[Your Title]
[Your Contact Information]
Sample Business Letter
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Date]
[Employer’s Name]
[Company’s Name]
[Company Address]
Dear [Employer’s Name],
I am writing to apply for the position of [Job Title] as advertised on [source of the job posting]. With my background in [relevant skills/experience], I am confident that I am well-qualified for the role.
I have attached my resume for your review and would appreciate the opportunity to discuss how I can contribute to your team.
Sincerely,
[Your Name]
Sample Application Letter
[Your Name]
[Address] | [Phone Number] | [Email Address]
Objective
[State your career objective or what you’re seeking in your next role.]
Education
[Degree] – [Institution], [Year of Completion]
Work Experience
[Job Title] – [Company], [Dates of Employment]
• [Responsibility 1]
• [Responsibility 2]
Skills
• [Skill 1]
• [Skill 2]
Sample Resume / CV
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Date]
[Company’s Name]
[Company Address]
Dear [Recipient’s Name],
I am writing to inquire about [specific information you need, e.g., product specifications, availability, pricing]. Could you kindly provide further details regarding [specific requests]?
Thank you for your time and assistance.
Sincerely,
[Your Name]
Sample Inquiry Letter
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Date]
[Company’s Name]
[Company Address]
Dear [Recipient’s Name],
I recently purchased [product/service] on [date] from your company, and I am dissatisfied with [specific issue]. The issue is [describe the problem].
I would appreciate your prompt resolution to this matter. Kindly let me know how we can resolve this.
Sincerely,
[Your Name]
Sample Complaint Letter
[Your Company’s Letterhead]
[Date]
[Customer’s Name]
[Customer’s Address]
Dear [Customer’s Name],
Are you looking for [solution/product]? We are excited to offer [product/service] that can [solve specific problem/benefit to the customer].
Take advantage of our special offer [mention details]. Don’t miss out!
Sincerely,
[Your Name]
[Your Title]
[Contact Information]
Sample Sales Letter
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Date]
[Manager’s Name]
[Company’s Name]
[Company Address]
Dear [Manager’s Name],
Please accept this letter as formal notice of my resignation from [Position] at [Company], effective [last working day, typically two weeks from the date].
Thank you for the opportunities you have provided during my time here. I wish the company continued success.
Sincerely,
[Your Name]
Sample Resignation Letter
