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MGT 340 Test #1 > Section 1 > Flashcards

Section 1 Flashcards

1
Q

Meaning of O.B

A

Organizational behavior, studies n theory is the systemic study n careful application of knowledge

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2
Q

General time frame (Pre-1800s)

Assumptions- Economic Person

A

Agrarian/Prescientific

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3
Q

General time frame (1880-1930)

Assumptions- Economic Person

A

Scientific Man./Classical/Administrative Theory

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4
Q

General time frame (1930-1960)

Assumptions- Social/Self Actualizing/Complex

A

Human Relations

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5
Q

General time frame (1970-1990s)

Assumptions- Social/Self Actualizing/Complex

A

Modern/Contemporary/Man.Science

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6
Q

Human/Physical/Financial

A

Resourse Traid

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7
Q

“Sustainable Competitive Advantage”

Potential ? Other Resources

A

? = Variability

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8
Q

O.B Technologies

Standard of Living & ?

A

Efficiency

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9
Q

O.B Technologies

Inability to Manage & “?”

A

“Dark Side”

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10
Q

O.B Technologies

Mind; Commitment/Involvement vs. ?

A

Control

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11
Q

Stress, low satisfaction & commitment

A

Control

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12
Q

Service technologies

A

Self

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13
Q

O.B Technologies

“New Work”?

A

Mind; …. vs. Control

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14
Q

4 O.B Tech. Issues

A

Telecommuting from home or on road
Outsourcing
“Contingent Workers”
Boundaryless Careers

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15
Q

Boundaryless Careers (& ?)

A

Protean Careers

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16
Q

Contracting out of an internal business process to a third party organ.

A

Outsourcing

17
Q

Working from a remote locations, ex. home office

A

Telecommuting

18
Q

Workers who work for an organ. on a non-permanent basis, freelancers or independent contractions

A

Contingent Workers

19
Q

Careers that involve switching jobs, specialisations, companies, industries and location.

A

Boundaryless Careers

20
Q

Ouality Movement

TQM?

A

Tradional Quality Management

21
Q

QM

BPR?

A

Business Process Reengineering

22
Q

4 Keys of Successful Quality Initatives

A

Involvement
Communication
Accountability
Rewards

23
Q

Discontent & Cynicism

Violence ?

A

Growing in the workplace

24
Q

Discontent & Cynicism

Possible effects ?

A

Neglect the human resources

25
Q

Rude or disrespectful conduct that refects a lack of regard for others.

A

Workplace Incivility

26
Q

Workplace Incivility

Includes:

A

Demeaning, belittling, rumor mongering….

27
Q

Workplace Incivility

Man. Responsibilities:

A

Model desired behaviors, encourage use of good communication/man. skills

28
Q

Skills for man. diversity

A

listening, coaching & feedback

29
Q

the extent to which these individuals are & feel a part of important org. processes.

A

Inclusion

30
Q

demographic composition of orgs. & the diff perspectives those groups bring

A

diversity

31
Q

Man. FADS are bad bc ?

A

prompt managers to jump from one innovation to another.

MGT 340 Test #1 (2 decks)

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