Section #2 Flashcards
(9 cards)
1
Q
What is the Purpose of the Service Strategy Lifecycle Phase?
A
Define perspective, position, plans and patterns to be able to execute to meet an organization’s business outcomes.
2
Q
ITIL discusses 3 Types of Services
A
- Core - basic functionality
- Enabling - provide access to core services
- Enhancing - provides differentiation
3
Q
Value Creation through Services
A
- Business Outcomes
- Preferences
- Perceptions
4
Q
What is “A possible event that could cause harm or loss”
A
A Risk
5
Q
List 3 Service Strategy Processes of ITIL
A
- Service Portfolio Management
- Business Relationship Management
- Financial Management for IT Services
6
Q
3 main components of Service Portfolio Management
A
- Service Pipeline
- Service Catalogue
- Retired Services
7
Q
What focuses on the relationship between a customer and on ensuring that the service provider understands the customers needs?
A
Business Relationship Management
8
Q
Financial Management for IT Services Process
A
Accounting
Budgeting
Charging
9
Q
What document provides a justification for significant items of expense?
A
Business Case
