Section 2: Intro

Question 1

Computers relies on what 3 things to function? Briefly describe the 3 things

Answer 1

1.Hardware (physical components of the pc)
2.software (provides instruction to the hardware)
3. firmware (software on a chip/ combo between hardware and software)

Question 2

Storage saves data for the future, but what is another type of storage that is temporary and higher speed?

Answer 2

Cache

Question 3

What are 3 types of software? Give example of each?

Answer 3

1.OS: windows, Linux etc… 2.application software: Google docs and Word
3. drivers: translate commands from OS to hardware (used to upgrade hardware)

Question 4

Firmware is easily upgradable through what process? Modern firmware is called?

Answer 4

Flashing; Flashable

Question 5

What is Electrostatic Discharge(ESD)? What are 2 devices that can be used to prevent this?

Answer 5

Discharge of electrons from body to a component; antistatic bag, ESD wrist strap

Question 6

Name the 6 steps to Trobleshooting Methodology?
At which step do you re-establish a new theory?

Answer 6

1. Identify the problem
2. Establish theory of probable cause
3. Test theory to determine cause
4. Establish plan of action to resolve problem and implement solution
5. Verify full system functionality
6. Document finding, action, and outcomes
   - re-establish after step 3: if theory not confirmed, re-establish new theory