Section-2 People in business

Question 1

What is motivation in the context of employees?

Answer 1

The reason why employees want to work hard and work effectively for the business.

Question 2

What is a wage?

Answer 2

A payment for work, usually paid weekly.

Question 3

What is a time rate?

Answer 3

The amount paid to an employee for one hour of work.

Question 4

What is a piece rate?

Answer 4

The amount paid for each unit of output.

Question 5

What is a salary?

Answer 5

Payment for work, usually paid monthly.

Question 6

What is a bonus?

Answer 6

An additional amount of payment above basic pay as a reward for good work.

Question 7

What does commission relate to?

Answer 7

Payment relating to the number of sales made.

Question 8

What is profit sharing?

Answer 8

A system whereby a proportion of the company’s profits are paid out to employees.

Question 9

What is job satisfaction?

Answer 9

The enjoyment derived from feeling that you have done a good job.

Question 10

What is job rotation?

Answer 10

Workers swapping around and doing each specific task for a limited time.

Question 11

What does job enrichment involve?

Answer 11

Adding tasks that require more responsibility to jobs.

Question 12

What is team-working?

Answer 12

Using groups of workers and allocating specific tasks and responsibilities to them.

Question 13

What is training?

Answer 13

The process of improving a worker’s skills.

Question 14

What is promotion?

Answer 14

The advancement of an employee in an organisation to a higher job/managerial level.

Question 15

What does organisational structure refer to?

Answer 15

The levels of management and division of responsibilities within an organisation.

Question 16

What is an organisational chart?

Answer 16

A diagram that outlines the internal management structure.

Question 17

What is hierarchy in an organisation?

Answer 17

The levels of management from the highest to the lowest.

Question 18

What is a level of hierarchy?

Answer 18

Managers/supervisors/other employees with a similar level of responsibility.

Question 19

What is the chain of command?

Answer 19

The structure allowing instructions to be passed down from senior management.

Question 20

What is the span of control?

Answer 20

The number of subordinates working directly under a manager.

Question 21

Who are directors in an organisation?

Answer 21

Senior managers who lead a particular department or division.

Question 22

What are line managers responsible for?

Answer 22

Direct responsibility for people below them in the hierarchy.

Question 23

What role do supervisors play?

Answer 23

Junior managers who have direct control over employees below them.

Question 24

What are staff managers?

Answer 24

Specialists who provide support and assistance to line managers.

Question 25

What does delegation mean?

Answer 25

Giving a subordinate the authority to perform particular tasks.

Question 26

What are leadership styles?

Answer 26

Different approaches to dealing with people and making decisions.

Question 27

What is autocratic leadership?

Answer 27

A style where the manager expects to be in charge and have orders followed.

Question 28

What characterizes democratic leadership?

Answer 28

Involving other employees in the decision-making process.

Question 29

What is laissez-faire leadership?

Answer 29

Making broad objectives known but allowing employees to make their own decisions.

Question 30

What is recruitment?

Answer 30

The process of identifying the need to employ someone until applications arrive.

Question 31

What does job analysis involve?

Answer 31

Identifying and recording the responsibilities and tasks of a job.

Question 32

What is a job description?

Answer 32

Outlines the responsibilities and duties of a specific job.

Question 33

What is a job specification?

Answer 33

A document outlining the requirements and qualifications for a job.

Question 34

What is internal recruitment?

Answer 34

Filling a vacancy with an existing employee.

Question 35

What is external recruitment?

Answer 35

Filling a vacancy with someone who is not an existing employee.

Question 36

What is induction training?

Answer 36

An introduction given to a new employee about the business's activities and procedures.

Question 37

What is on-the-job training?

Answer 37

Occurs by watching a more experienced worker.

Question 38

What is off-the-job training?

Answer 38

Training away from the workplace, usually by specialists.

Question 39

What is workforce planning?

Answer 39

Establishing the workforce needed for the future in terms of number and skills.

Question 40

What is dismissal?

Answer 40

Ending employment against the will of the employee, usually for contract violations.

Question 41

What is redundancy?

Answer 41

When an employee is no longer needed and loses their job, not due to unsatisfactory work.

Question 42

What is a contract of employment?

Answer 42

A legal agreement listing the rights and responsibilities of workers.

Question 43

What is communication?

Answer 43

The transferring of a message from the sender to the receiver.

Question 44

What is a message in communication?

Answer 44

The information or instructions passed by the sender.

Question 45

What is internal communication?

Answer 45

Communication between members of the same organisation.

Question 46

What is external communication?

Answer 46

Communication between the organisation and other entities.

Question 47

Who is the transmitter in communication?

Answer 47

The person sending the message.

Question 48

What is the medium of communication?

Answer 48

The method used to send a message.

Question 49

Who is the receiver in communication?

Answer 49

The person who receives the message.

Question 50

What is feedback in communication?

Answer 50

The reply from the receiver showing the message has been understood.

Question 51

True or False: One-way communication requires a response.

Answer 51

False.

Question 52

What is two-way communication?

Answer 52

When the receiver responds and there is a discussion about the message.

Question 53

What is formal communication?

Answer 53

Messages sent through established channels using professional language.

Question 54

What is informal communication?

Answer 54

Information sent and received casually using everyday language.

Question 55

What are communication barriers?

Answer 55

Factors that stop the effective communication of messages.