semi final - business and functional level Flashcards

1
Q

Key elements to the implementation of business and functional level strategies

A

programs
budget
procedures

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2
Q

The programs, budgets, and procedures at the ____ must be anchored on the objectives of a business unit.

A

business level

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3
Q

The programs, budgets, and procedures at the ______ must be anchored on the objectives of the functional units.

A

functional level

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4
Q

who formulate and implement strategies

A

middle and lower level managers

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5
Q

activities needed to achieve the objective

A

programs

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6
Q

expected revenue and cost of the program

A

budget

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7
Q

steps to accomplish the program

A

procedures

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8
Q

a plan embodying the different activities that must be accomplished to achieve objectives of a company through the efficient utilization of resources

A

strategic program

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9
Q

all programs anchored on the general business objectives

A

strategic program

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10
Q

steps in preparing a program

A
  1. define the business or functional objective
  2. set the key performance indicator
  3. identify people involved, dates for program review and completion time
  4. prepare a program report
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11
Q

first step in setting the program
must be horizontally consistent
smart

A

define the business or functional objective

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12
Q

determine how a company effectively achieves its objectives

A

set the KPI

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13
Q

most KPIs fall under the following classifications

A
  1. increase customer value
  2. improved production processes
  3. reduced manufacturing cost
  4. increase sales revenue
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14
Q

requires people to execute the strategic activities to pinpoint responsibilities and accountabilities
must include probable dates for review
expected completion time must also be spelled out in the program

A

identify people involved, dates for program review and completion time

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15
Q

should include expected business risk, problems encountered, hindrances and limitations faced and reccomendations

A

prepare a program report

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16
Q

a plan expressed in quantitative, monetary value

A

budget

17
Q

based on the business and functional level strategic objectives and program

A

budget

18
Q

the budget may serve as a ____ in the implementation strategy

A

control mechanism

19
Q

also standard operating procedures (SOP), specify the detailed step by step process to be carried out to achieve the completion of a program

A

procedures

20
Q

formats of sop

A

simple step format
hierarchal step format
flowchart format

21
Q

the procedures must be ___ to discourage finger pointing in times when results are not favorable or cannot be determined

A

documented

22
Q

the drafting is influenced by the ___, ___, and the ____

A

strategy, objectives and program

23
Q

the rapid changes in the environment ___ the effective administration of procedures

A

influence

24
Q

business level key aspects

A

differentiation
cost leadership
customer focus
market segmentation
competitive analysis
agile and responsive structures

25
Q

distinguish business from competitors, unique implementing strategy — marketing, product innovation & superior customer service

A

differentiation

26
Q

focuses on operational efficiency, streamline the processes and optimize the value chain

A

cost leadership

27
Q

meet the customer needs & preferences, develop customer centric process

A

customer focus

28
Q

identifying a target specific segment

A

market segmentation

29
Q

monitoring and analyzing your competitors to adapt strategies accordingly

A

competitive analysis

30
Q

creating organizational structure that allows agility and quick response to market changes

A

agile and responsive structures

31
Q

translating over arching strategies into specific actions and priorities

A

business level

32
Q

requires alignment of individual functions to support and contribute to the overall strategies

A

functional level

33
Q

ensures the operational processes aligned with the business strategy. involves process optimization, quality improvement and efficiency measures

A

operation

34
Q

it is important to develop marketing strategies that will support the business level strategy. Includes the branding, promotion, pricing and distributions

A

marketing and sales

35
Q

responsible in retaining employees with skills and competencies aligned in functional and business strategy

A

human resources

36
Q

will support the functional strategies, adapting new tools. foster a culture of innovation that will improve your product

A

technology and innovation

37
Q

allocate financial resources, includes budgeting, cost control, implement financial measures to track and evaluate functional performance

A

financial management

38
Q

ensures cohesive approach strategic implementation – will develop communication channels

A

collaboration and communication