Service Standards Class Flashcards
Test your knowledge on service expectations (24 cards)
Tables must be acknowledged in how many seconds?
30
True or False. We always ask if Guests have dined with us before
True
Within how many minutes after food has been dropped at your table do you check on your Guests?
2 minutes or 2 bites
Within how many minutes after drinks are ordered should be delivered to Guests?
3 minutes
True or false. Suggestive selling is not required
False
Is it necessary to pour water for your Guests?
Yes
Do you remove dirty plates from table throughout the meal or only at the end?
Throughout the meal
Should only perform table maintenance on YOUR tables?
NO, all team members help maintain each others tables
For non alcoholic beverages do you automatically bring or ask every time?
Automatically bring refills
Who runs food?
Everyone
Do you only run food to your own tables?
NO
Who gets carded when ordering alcohol?
Anyone who appears under 35
Do you check your section for cleanliness when you arrive for your shift?
Always
When delivering food, do you ask each guest what they ordered?
NO, food is dropped according to seat number. We NEVER auction off food.
Where should the protein be placed when dropping food off to tables?
Directly in front of the Guest
When taking a food order, should you ask guest what sides they would like?
No, Although guest can change their sides, we want to sell food as it is on menu.
Salad and entree order should be taken at the same time?
yes
What is the appropriate food delivery time for appetizers?
6-8 minutes
Should salad and entrees be delivered at the same time?
NO, You should pace them differently unless wanted by guest
Should you walk into the kitchen empty handed ?
No, Full hands in, Full Hands out
How should plates be bussed off of tables?
Same way that they are delivered. Silverware in hands, No stacking plates in front of guest.
What is the appropriate food delivery time for entrees at Lunch?
10 to 12 minutes
What is the appropriate food delivery time for entrees at dinner?
16-18 minutes
What should you ask guest when delivering food at their table?
Is there anything else I can get for you?
